Kuwait Airways

Customer reviews

10/19/2019 Ben Hei

Not Verified | Munich to Manila via Kuwait. Worst airline ever! Once arriving in Kuwait from Germany we found out that the flight was delayed by three hours. We asked what our rights are since we will miss our connection flight in Manila. They said no rights since it’s not booked all on one ticket under their name. They said s...

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9/28/2019 Muhammad Hajee

✅ Trip Verified | Delhi to Kuwait. I am very disappointed with staff in Delhi, they gave us a lot of trouble and made us wait unnecessarily saying that they do not know about the e-visa of Pakistan and saying that it's their first time flying that route. Hope it can be sorted out because this was my first time on the airline an...

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9/26/2019 Nazia Zulfiqar

Not Verified | Lahore to Istanbul via Kuwait. Aircraft seats are uncomfortable. It was unclean. The service was not helpful and the meal not good.

9/21/2019 Glenn Townshend

Not Verified | London to Manila via Kuwait. I was very nervous after reading the reviews on here. However I have to say they were fantastic. The other passengers were a nightmare and I can see why the staff get the hump. The way they were treated was criminal.

8/7/2019 M Davies

✅ Trip Verified | They lie. Having flown a few times with Kuwait Airways, I deliberately booked the back four seats as they are most suitable for my family of four. As we were boarding the plane we were advised the seats were 'broken' and moved to the front. It was chaos, children throwing food, kicking the seats in front and ne...

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7/17/2019 Anthony Lee

Not Verified | London to Kuwait via Bangkok. They emailed me a change of flight. The rescheduled flight took off from Kuwait three hours before I landed there. The seats on the plane were very comfortable so I decided to fly with them again. They have turned down three attempts to purchase two tickets online with three differen...

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7/8/2019 J Dargina

✅ Trip Verified | I flew to Malaga from Manila, with a stop-over at Kuwait with my wife and 2 year old son. It was a good experience. The attendants were very kind, the flights were on time and smooth, and all our bags were in tact. Also, our flight was affordable. I would fly this airline again and would recommend it to others...

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6/4/2019 K Balufa

✅ Trip Verified | Kuwait to Munich. Once I got inside I thought I was going get a cool touchscreen remote like Business and First Class. But turns out it was only First and Business Class that got the remote. But we got a touchscreen like Oman Air. I sat in the middle and the legroom was fine. But the space was horrible. The fl...

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5/21/2019 Taoufik Hedfi

✅ Trip Verified | London to Colombo via Kuwait. I had an awful experience flying with KU. Both flights to Colombo via Kuwait City and back to London were delayed, which meant missing my onward connections in Colombo and Kuwait (from Delhi). Got no sympathy nor assistance from KU staff at the very poor Kuwait airport. I ended up...

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5/16/2019 Hana Softic

✅ Trip Verified | Bangkok to Rome via Kuwait City. First time travelling with Kuwait Airways and barely have any complaints. Luggage drop/check in fast and smooth, normal (not incredibly organized) boarding. When it comes to the flights, much more leg space than what you usually get on other aircraft and everything was new. Big...

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5/12/2019 B Sharna

✅ Trip Verified | Delhi to London via Kuwait. The staff is insensitive to the needs of the passengers. My flight from Delhi to Kuwait got delayed and consequently I missed my Kuwait to London flight. I had already made reservations in London for that day but could not avail them. They booked me on night flight to London which m...

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5/1/2019 Manish Kaushik

✅ Trip Verified | Flight got delayed at Delhi. Subsequently flight which we supposed to catch in Kuwait, missed and Kuwait Airways allocated different flight which made us to wait at Kuwait airport for 4 hrs approx. We expect some refreshments from Kuwait Airways to mitigate the effects of late hours, we are traveling with whol...

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5/1/2019 Karthik Dhamodharan

✅ Trip Verified | Kuwait Airways experiment, my first and not a preferred one for another trip. There are few positives throughout the journey, but more negative aspects, will make me think twice before choosing this career again. Aircraft is brand new, maintained in pristine condition. Online checkin experience can be better, ...

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4/17/2019 S Wen

✅ Trip Verified | Manila to Kuwait, my experience was great. The staff were very friendly at ground and throughout the journey. The seat was very comfortable and the leg room was great. The food was great and plenty. The entertainment system was good but could use some improvement in more variety of movies and music. All in all...

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4/15/2019 Kevan Myers

✅ Trip Verified | Bangalore to London via Kuwait. Having read poor reviews, I was pleasantly surprised by the quality and comfort of the planes and the good service. Both flights were punctual enough and baggage delivery was speedy. Almost my best experience of flight from India to a hub airport.

4/13/2019 Sahin Klyne Lobo

✅ Trip Verified | We found the best option to go to Istanbul from Bangalore on Kuwait Airways having a transit in Kuwait airport. The trip from Bangalore to Istanbul was very comfortable suprisingly, the food was great, flight was comfy and great legroom in almost all the flights. Kuwait airport was not bad but lacked some bas...

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3/30/2019 T Bashum

✅ Trip Verified | New York to Mumbai via Kuwait. The two major problems were with boarding, and seat assignments. During boarding, it was a bit chaotic. There is no structured line dividers or anything. It was a big confusion trying to board, and rather tedious. The second was our seat arrangements. We had already reserved a se...

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3/4/2019 K Vohra

Not Verified | We traveled with Kuwait Airways recently for the first time from JFK to go to Chennai, India, specifically for a friend’s wedding. We had a group of 7 of us traveling to the wedding, including the bride and groom. Our flight left 3 hours late from NYC and we were told by the team on flight that we wouldn’t miss o...

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2/14/2019 Syed Hussain

Not Verified | London to Islamabad via Kuwait. Well, probably the worst airline ever. Check in staff allocating us (12 of us) seats to every single corner of the plane, my wife was lucky to have a seat with our little ones. Secondly, due to delay, we were rushed to our seats and hand baggage was placed everywhere. Food was exce...

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2/9/2019 L Garoulle

✅ Trip Verified | Paris to Manila via Kuwait. My story is not common but will prove the incompetence of this company. In early January, I wrote a message about Whatsapp to the airline, wanting information on the cancellation conditions because I was not sure I could honor my flight. The person who answered me was very responsiv...

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