Customer reviews

2/18/2019 Carl Lizotte

✅ Trip Verified | Mexico to Santiago via Mendoza. The flight was very confortable and everything went well. The food and service was great and I was very happy with my flights with LATAM airways. I would recommend them.

2/12/2019 Mark, Airbus A321 (321) seat 4A

Very narrow and poor quality seats, space between seats is getting shorter every time i flight, same with the seat recline, they stripped off the screens for IFE and they dont use them on the old planes, also they took off the USB charging ports, food was regular for price-quality and the streaming app was not available for unkn...

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2/12/2019 C Marassal

✅ Trip Verified | Rio de Janeiro to Sao Paulo. Positive: Fast check-in; clean aircraft; fast short and smooth flight; good cabin staff. Negative: They only served water - you had to ask to the cabin staff).

2/9/2019 sebastian zamudio, Boeing 787-9 (789) seat 1D

greast attention on board , and the meal excelent

2/5/2019 Martin J, Boeing 787-9 (789) seat 14J

Horible legroom desembarking slow and horible service

1/27/2019 Hayley Brown

✅ Trip Verified | Lima to Los Angeles. I have a family of 6, 2 adults, 4 kids returning home on Latam from a holiday in Peru. We checked into our international flight as instructed 3 hours before the departure at the airport as we were unable to check in online before. As we were at the airport arriving from Cuzco the night bef...

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1/14/2019 Albert Vasquez

Not Verified | Sydney to Santiago de Chile. My experience with this airline and on this flight was quite bland. On a Qantas ticket, i waited 80mins in line to check in, as QF pax can not check in online and have to queue. They has 3 agents for bag drop ( which we couldn't use) and 2 for check-in. I have not waited that length o...

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1/14/2019 Keith Lovering

✅ Trip Verified | London to Goiania via San Paulo. I purchased the flight as I was travelling with two young children and the 15 hours flight time was better than the other airlines. I never expected that when you arrive in San Paulo you have to collect your luggage for the connecting flight (Also Latam) and go through immigra...

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1/11/2019 Fedah Mohammed

Not Verified | New York to Porto Alegre via Sao Paolo. I have no complaints for the service on the plane, but I will never fly with LATAM again. The customer service with the airline at the airport is horrible and you'll find yourself pulling teeth trying to figure out what exactly is going on. Everybody gives you a different a...

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1/2/2019 SeatGuru User, Boeing 787-8 (788) seat 26C

Due to the position of the seat, not aligned with 25D I had been hited several times in the right shoulder from air hostess and passangers. I had to seat myself in a position to avoid it.

1/2/2019 Eduardo Campos, Boeing 767-300 seat 12F

Un asiento bastante cómodo, con más que suficiente espacio para estirar completamente las piernas o cruzarlas. El único inconveniente es que la pantalla de televisor individual es pequeña y está más alejada de lo esperado.

12/31/2018 Piyush Garg

✅ Trip Verified | Buenos Aires to Chicago via Santiago. LATAM is the worst airline. Their customer service is worthless and they never help you with anything at all. They lost my checked baggage at Buenos Aires and United Airlines eventually found it but LATAM took forever to hand over my bag to United. They never care about yo...

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12/26/2018 A Gordon

✅ Trip Verified | We flew LATAM from Sydney to Santiago on a Qantas code share. From this experience LATAM is a dam fine airline. New aircraft, good cabin service, good sound inflight meals, good chilean wines, seating top notch and a very good IFE. There isn't much I can say negatively about this experience. Would recommend.

12/14/2018 Kevin Sands

Not Verified | Sao Paulo to Auckland via Santiago. I purchased a 3-leg ticket through eDreams. A few weeks later I was informed that LATAM had brought forward the 2nd leg by 35 mins. This created a layover between the 1st and 2nd legs of 70 mins. The minimun allowed is 75 mins. When this was brought to LATAM's attention the cha...

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12/11/2018 Austin Whittall

Not Verified | Guayaquil to Quito. I had to check in a piece of luggage and pay 20 bucks. And go to a self-service machine to print the bag tag and get my boarding pass. The flight had no gluten free options. (I am coeliac). If I had known that Avianca flew this route I would have taken that flight. My company's travel agent bo...

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12/6/2018 Crystal Van Niekerk

Not Verified | This airline is nothing to write home about. We had a connection flight from Sao Paulo to Rio and when the flight was delayed at Sao Paulo we missed our flight to Rio and LATAM made us stand at the airport for more than 3 hours. No one can speak English and when I got a hold of the Supervisor she stood with staff...

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12/5/2018 Stuart Smith, Airbus A320 (320) v3 seat 41F

This seat is 3 from the back. Very short legroom. It should be a window seat but has no window, so seat room is smaller than if it had a window. Good boarding, but it took a long time.

12/5/2018 Alan Gurd

Not Verified | The flight was meant to be at 4.05pm, when we arrived at the gate it had changed to 17.45pm, with no information given at all. We were then waiting for almost 2 hours before the flight crew arrived and they allowed boarding to begin, we were then queued in a boarding corridor into the plane for the best part of 4...

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12/3/2018 R Hilton

✅ Trip Verified | Santiago de Chile to Sydney via Auckland. I have just come off a flight from Santiago de Chile to Auckland and have had the worst experience. My travel agent requested a vegan meal as am allergic to egg and fish. The meals I got had both egg and one had fish. Vegan meals are meant to have no animal products in...

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12/2/2018 V Latuley

✅ Trip Verified | Montevideo to Sao Paulo via Rio de Janeiro. Thank you LATAM for ruining my Brazilian dream. I had 3 days in Brazil, Latam change my return flight for a way earlier flight and I accepted. That was fine because it was a direct flight. Then to go to Rio, the flight 2 hours delayed. I was really scared to miss my ...

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