36 Level reviews

6/22/2019 Kevin Seaver

✅ Trip Verified | Paris Orly to Newark. They lost my luggage, no gate agent to report it to. Finally after an hour got a bag employee to take report. Impossible to speak to a human, only take email and unresponsive. Luggage still lost and no sign of compensation. I would pay more to fly with a airline that you can speak to some...

Read More
6/12/2019 A Jemutra

✅ Trip Verified | Copenhagen to Vienna. I would encourage you to try to avoid this airline as much as possible because : I traveled from Copenhagen to Vienna (VK1021 : 2nd June 2019 ) and they lost my baggage. I tried to call them several times a day for 13 days and they had no information whatsoever so I believed them and didn...

Read More
6/11/2019 P Barisson

✅ Trip Verified | Newark to Paris. My experience was a nightmare. This was primarily due to the very rude and rough behavior of the Level Airlines Team, on board, towards me and other passengers. They were extremely rude, would not stop to ask passengers such as me if I wanted to buy something to eat or drink, would not reply w...

Read More
6/11/2019 D Anderson

Not Verified | Barcelona to San Francisco. We were originally supposed to fly on Iberia and were put on a Level flight, it was one of the worst flights ever. Attendants were rude, they didn't have much food on board, you had to literally grab an attendant to get anything, their credit card machine worked about half of the time,...

Read More
6/6/2019 Diane Levy

Not Verified | Paris to Montreal. Excellent. Brand new aircrafts. Very happy. One of the best airlines I have seen. Even their safety movie is different, fun and modern. I recommend highly this airline.

5/8/2019 O Larkin

✅ Trip Verified | Newark to Paris. Do not fly with Level. The airline canceled our flight and the customer service following the cancellation and trying to get a resolution to all of the problems it has caused to our travel plans has been deplorable. The soonest Level would rebook us on an outbound flight was four days later, an...

Read More
5/7/2019 Daniel Hornett

✅ Trip Verified | Vienna to Gatwick. The plane was new, and very comfortable inside. I was very pleased to see that changing my seat at the last minute had worked, as I now had 3 seats all to myself. Once onboard, we were told that due to fog at Gatwick, there will be a 2 hour slot delay. To their credit, the cabin crew came ar...

Read More
5/6/2019 S Gorline

✅ Trip Verified | We thought we were getting a great deal, but if it looks too good to be true, it probably is. A few days after we bought the tickets, Level contacted us: "We regret to inform you that your flight will not operate as planned." The in-bound flight was going to get into New York much too late and we asked to fly ...

Read More
5/4/2019 Rohn MacNulty

✅ Trip Verified | Boston to Barcelona. I work in the industry and Level is the worst airline I have ever seen. The gate agents were completely incompetent. They had no idea how to manage boarding the aircraft. There was a pileup of passengers at the bottom of the Logan Terminal E boarding escalator that was extremely dangerous a...

Read More
4/28/2019 B Markham

✅ Trip Verified | Boston to Barcelona with Level. The Spirit Airlines of international travel. That should say enough. You will never regret not flying this mess of an airline and more certainly will regret it if you do fly with this airline. Why Iberia associates it's name with this outfit is baffling.

4/20/2019 A Gatera

✅ Trip Verified | Barcelona to Santiago de Chile. The trip was a bad experience, they didn't serve any food or drink and they didn't let this know with you just when we were already on the plain. I never had a 15 hours transatlantic flight without some basic service of food or beverages. When we finally bought some food for a l...

Read More
4/20/2019 Jim Lamprecht

Not Verified | San Francisco to Barcelona. On the positive side Level has excellent prices and the food is not bad. The seats even in Premium economy are too hard for a long transatlantic flight so, bring an inflatable cushion. The return flight is painfully slow (about an hour plus longer than other airlines), I am guessing th...

Read More
4/18/2019 Shazel Suminguit

Not Verified | Vienna to Mallorca. The first time I fly with this airline and for sure this will be the last. The first impression is the Check-in service. At the counter I think these ladies don’t like their work there. The service is very poor that they don’t even care if you complain. It shows only that they are used to custo...

Read More
4/14/2019 Jennifer Eklund Eklund

Not Verified | I am a seasoned traveler and have never crossed the Atlantic without free food or water being offered! A full plane from Boston to Barcelona and not a sip of water offered. When a passenger in front of me asked why he had not been offered a beverage the flight attendant told him he must have been asleep. I was a...

Read More
3/29/2019 Anna Marchenko

✅ Trip Verified | Paris Orly to Fort de France. I booked our Easter holidays trip at "cheap" price back in November 2018, and when 2 weeks before the departure date I wanted to check-in a bag, - I found out that my reservation is not valid / was canceled, in spite of receiving a booking confirmation, with booking reference, a r...

Read More
3/7/2019 J Meates

✅ Trip Verified | Definitely would not recommend booking through this airline. Just flew from Barcelona to San Francisco on an 11 hr flight without any food or drinks provided free (which I did not know until I boarded the plane). I ended up having to buy a meal which came cold after everyone else was done and the lights had be...

Read More
2/24/2019 M Carnan

✅ Trip Verified | Barcelona to Boston. The good: safe flight, seats are comfortable, they have TVs The bad: no beverage service and no warning of no beverage service. That doesn't stop them from running up and down the aisles with water for the people who paid for this. The inflight services were unavailable. wifi - who cares,...

Read More
2/8/2019 Miguel Miranda

✅ Trip Verified | I was extremely disappointed with this airline. I booked a flight from Barcelona to San Francisco through Iberia. I got a cheap deal through EDreams, a booking agency. At the end the price was deceiving as it went from 485€ to 600€, no luggage included (only carry-on). As I was making the queue to board, some...

Read More
1/31/2019 Y Xee

✅ Trip Verified | Newark to Paris. I wish I read the reviews before purchasing my flight with LEVEL. This airline is a total scam! Their business model is to lure people in with their inexpensive pricing, do not deliver and then deny all responsibilities. Before my flight, LEVEL sent me an email to ask me to check-in online. I...

Read More
1/18/2019 T Nowak

✅ Trip Verified | My flight was canceled, as well as the one on the way to Martinique. So 2 cancelations within 2 weeks. Was trying to get the compensation from the airline but they refuse to confirm the real cause of both cancelations. They gave me a paper with technical issue reason and then tried to get out with weather reaso...

Read More