Luxair

Fleet


Customer reviews

8/31/2019 Gregori Quirós

✅ Trip Verified | As always, this flight went very smoothly. The flight departed on time, a very modern plane (LX-LBB), the breakfast on board was, although smaller than in previous years, very tasty. The crew were very professional but as always, not a single English announcements. I hope it is only for me, but this really anno...

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8/2/2019 Gregori Quirós

✅ Trip Verified | Malaga to Luxembourg with Luxair. The ticket was quite expensive when booked (around 300€ booked 3 weeks ago). The cabin was full but the flight went smoothly and on time. LG is among the last legacy carriers providing a meal on their “medium-long” flights. Nevertheless, a hot meal instead of a cold one would b...

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7/29/2019 Patrick Birden

✅ Trip Verified | Luxembourg to Venice. Lousy airline, first overbooking for a confirmed ticket, then absence of information on a problematic situation and incompetence and bad faith to find a solution.

7/13/2019 Michael P, Boeing 737-700 (73G) seat 1A

The 737 Fleet has overhead-tv in every 3rd row

3/11/2019 Gregori Quirós

✅ Trip Verified | Luxembourg to Faro. Nice and smooth flight, In contrast to LG flights from Faro, online check-in is available on flight to Faro. Crew was friendly and catering was good. However, again, the lack of English and Portuguese announcements is really unpleasant for passengers who don’t speak the 3 national languages...

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3/11/2019 Gregori Quirós

✅ Trip Verified | Faro to Luxembourg. Very good flight, even though there’s some negative points. No online check-in available from Faro (but it is available when flights are departing from LUX). LG should maybe start considering installing wifi on board it’s planes. One of the biggest critic I could make though i’d the lack of...

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1/9/2019 Fredi Schulze

Not Verified | Berlin to Luxembourg. On the 30th of November my Luxair flight was 3 Hours delayed which due to the EU passenger regulation (EG) Nr. 261/2004 entitles me to a 250€ compensation. I emailed the customer service and they claim that "the flight was only delayed 2 hrs 59 Minutes". I was on the plane and it did not le...

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1/2/2019 J Hosem

✅ Trip Verified | Luxembourg to Lisbon. On arrival I didn't receive my luggage. And I received no information on the whereabouts of my luggage for 3 days. The flight duration is less than 3 hours. I was forced to buy new clothes and toiletries since my situation was precarious. I don't understand how a luggage can be lost on a ...

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9/20/2018 Nicole Caimi

✅ Trip Verified | Munich to Luxemburg. I have been flying a lot using Luxair in the last 10 years. The quality of service drop significantly in my view in the last years especially compared to the prices which remains higher than the average. Notwithstanding the above, the customer care and the communication is really terrible ...

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7/19/2018 Gregorio Quirós Dos Reis

✅ Trip Verified | Faro to Luxembourg. Web check-in is not available for LG flights departing from FAO. This makes check-in at the airport very long as everyone is required to go to the registration desks (there’s no self check-in machines for Luxair at Faro airport neither). Ground announcements for boarding were only made in F...

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7/13/2018 G Degoros

✅ Trip Verified | Luxembourg to Faro. Luxair offers a great value for money. Although the ticket was quite expensive, the quality on board remains high. Things have changed with years and the quantity of the of the breakfast served on board is very small compared to what it used to be. Another fact to underline as for other LG ...

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6/30/2018 L Galouner

✅ Trip Verified | Nice to Luxembourg. I have been flying with Luxair for over a year, almost every week end. Overall, I find the quality/price ratio very poor: low cost service at premium price. The staff is quite unfriendly and inflexible. I have now found alternative carriers and stopped using Luxair. I don't recommend Luxai...

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6/24/2018 O Keane

✅ Trip Verified | Flew Dublin to Faro. Flight was 2 hours late. When I looked at times for the week they were all delayed. Luxair need to advertised their flights at later times because it is ignorant of them to routinely/regularly have delayed flights.

3/18/2018 Gregorio Quirós Dos Reis

✅ Trip Verified | Very pleasant flight from Málaga to Luxembourg, but with the same “small mistakes” as viewed during previous Luxair flights on this route. No English announcements from the cabin crew, no pre-recorded Spanish announcements (as done on flights to MAD and BCN) and also, a bigger importance given to passengers tra...

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1/13/2018 L Paxton

✅ Trip Verified | Flew Paris CDG to Luxembourg. Bad service, unfriendly staff, poor baggage claim service (closes at 7pm) and poor customer service. This company benefit from the fact that if people have to travel long distance they will end up on a Luxair flight code sharing with the company they chose. This is really irritatin...

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12/8/2017 Gregorio Quirós Dos Reis

✅ Trip Verified | Flew Luxembourg to Malaga. Overall, the flight was satisfactory but with some disappointing points throughout the flight. The lack of English announcements is unforgivable for a legacy carrier as LG. Pre-recorderded or real Spanish announecements should also be displayed for Málaga (as they are on flights to MA...

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9/18/2017 Clinton Pope

✅ Verified Review | Luxembourg to London City. Excellent airline with fabulous cabin staff. Really impressed with the full service that you now don't get on airlines like BA. Old school service with sweets handed out before landing. I highly recommend people from London needing to get to Luxembourg to use Luxair from City Airpo...

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9/12/2017 B Ranetta

✅ Verified Review | Faro to Luxembourg. Staff was very rude, we had to ask 4 times to bring us water for our toddler, and finally we got it with comment, "sorry, but I am alone and I have service to finish!' (there were 4 flight assistants on the board). After finishing snack they haven't picked up the meal tray for more than a...

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4/15/2017 T Donovan

✅ Verified Review | The flight from Paris CDG to Luxembourg departed on time and arrived earlier than scheduled. Service on board was very good on this short flight. A small snack and water were served. The flight was quite bumpy as its a small aircraft but there is nothing the airline can do about turbulence. My only complaint...

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3/7/2017 G Andrews

✅ Verified Review | Flew Luxair from Luxembourg to Malpensa. Expensive airline, sold as "all inclusive" but service has decreased with the years, now you get half a sandwich instead of a full one. Cabin crew far too young and inexperienced. Those Bombardier are small planes, shaky and noisy which means you are unable to have a ...

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