✅ Trip Verified | Tokyo Narita to Ulaanbaatar. They used to have 162 seats on an already uncomfortable flight; now they have 174 seats on what is the most miserable flying experience ever. No entertainment of any variety on this flight from Japan to UB, so bring a book. It's too tight to sleep. Babies crying, people cursing (can't blame them, really) - it's a punishment flight. Do not eat the breakfast burrito on the return flight from UB to Narita, even the Mongolians will tell you it will keep you in the bathroom. No way to upgrade to Economy plus. Plus they have cut back on the weight of carry-on, so make sure you're either super light or have a suitcase that you're checking. No WiFi connection, and there are no Miat staff at Narita until just before departure, so if you have questions or problems, you're out of luck.
Exit row. Plenty of legroom, highly recommended for a taller traveller. Because of the extra space, the tray doesn't extend all the way towards the passenger. Wasn't a problem for me though.
Exit row seat. The tray doesn't extend all the way towards the passenger. Had no problem with that. Compensated by plenty of legroom, highly recommended for a taller traveller.
Standard seat. Not cloth, so not very comfortable but had enough space. I’m only 175 cm, so it helps that I’m not tall. Row 5 was the second row from the front in economy, so convenient to get off the plane. No inflight entertainment, so make sure you have plenty of movies on your phone! Food just ok, what I would expect from Mongolian Airlines. Golden Gobi beer was terrible. Too bad they don’t have Chenggis Beer, that is actually quite nice for a Mongolian beer. Service not very nice. Rarely smiled or was pleasant.
✅ Trip Verified | I missed my flight to Ulaanbaatar, Mongolia from Beijing at 1:40am in the morning, as I arrived and there were no staff from MIAT airlines to help with check-in, or direct me to get onto the next flight or get reimbursed for the flight. Not one person was there. I went to the attending airport customer service to ask for help and they called MIAT airlines 3 times (2 times before flight and one time after), to which on the third time, they called, MIAT airlines picked up talked with the attendee and when attendee asked them if they could talk to me, they refused, while I was standing there listening in. Beyond being enraged at not getting to talk to MIAT personnel at all, I later was able to get in contact with the Manager of MIAT Airlines in Beijing, to which he threatened to sue me if I wrote a bad review. That is quite ridiculous. I had only asked MIAT Airlines to send a written documentation to the third party Feixu platform on Alipay that I had bought the ticket on to help me get reimbursement of 500rmb for the ticket, a ticket I bought for 2700rmb and they refused. In this case, as they are the airline, I don't believe they lose any money. It would be just be providing documentation to get the third party to reimburse me the 500rmb. I complained to them about their service personnel being intentionally unavailable to talk post missing the flight. Poor service on top of added injury to passengers. I definitely recommend this airline or their staff. I am appalled at the way I was treated by a Manager.
✅ Verified Review | My return trip with MIAT Mongolian Airlines (four-hours each way) was generally smooth apart from the minor technical issue on the first leg from Ulaanbaatar to Hong Kong. Shortly after leaving the gate, while taxiing to the runway in preparation for take-off,the captain made an announcement that one of the engine stopped working and we would have to return to the gate. We disembarked the aircraft and had to wait for another two hours at the departure terminal before we got told that the flight was ready for boarding again. The ground staff were very disorganized, especially when it came to re-issuing everyone on the flight with a new ticket, but the flight attendants were very professional. I appreciated the apology announcement for the delay both prior to take-off and after landing. The return flight was hassle-free. As for the food, I found it on par with most other airlines. IFE was limited to a single movie which was shown on a shared screen.
✅ Verified Review | My return trip from Ulaanbaatar to Seoul Incheon was relatively uneventful. Check-in was smooth and my 2 pieces of hand-luggage was not weighed on either of the legs to check that is was under the limit. The aircraft was very dated and there was no IFE for the entire duration of the flight (4 hours). However, I was more then content with using my one music player. The seats are fairly wide, with a 2-3-2 seat layout in economy. Service on the flight was on par with other airlines and hot meals were served on both legs. The flight arrival time of 12:50pm lines up well with connecting flights out of Seoul Incheon.
MIAT Mongolian from Ulaanbaatar to Seoul on Boeing 767. On time departure and arrival on this three hours flight. Cabin clean. Good seat. Breakfast good. Excellent staff service both on ground and during the flight. Fantastic scenery to watch during take-off out of Ulaanbaatar. Overall just a smooth, enjoyable experience.
Flight was delayed for few hours. And my luggage wasn't even on the flight. I arrived in Mongolia on Sunday morning and was told to come on Tuesday morning for my luggage. When I went to the airport on Tuesday I was told that my luggage will arrive on Thursday. Completely ruined my holiday and was a total waste of time and money.
I flew on a business trip to Ulan Bator from Hong Kong. The ticket price was really good! The crew and staff were attentive and catered to my requests, which wasn't much, but they're a good airline that I wish flew to more destinations,
April 1st OM136. Return April 15th OM135. Flew from Berlin Tegel to Ulaan Baatar via Moscow. Seats were comfortable IFE was decent enough food and drink was good service friendly but some staff had limited English. One hour layover in Moscow is essentially getting off plane gong through customs and getting back on again. Outbound flight was on time and no problems. Return flight was 40 minutes late leaving UB due to snow and had to circle Moscow for 25 minutes for some reason transit was subsequently very short as they tried to catch up on lost time. Unfortunately late into Berlin and missed connecting flight to London. The flights themselves were all fine just annoying to have onward travel plans affected by the delays.
Mongolia to Singapore and then Air Asia to Koto Kinabalu in East Malaysia. Worst check in service I have ever experienced. Purchased advance seats in row 6 (A and C) from ULN to Singapore via PEK for Oct 25 2014. No record of them when we checked in but after much debate got seats 6D and E. Agent could not get the fact we wanted an aisle and a window. Was fairly adamant they had to be side by side. 10 min before boarding she approached us in the waiting area demanding our boarding passes in exchange for seats 28B and C last row and by the washroom. Same thing happening to another passenger. We asked for a supervisor but no one showed up. The apparent reason was that those going to PEK had to be front and those on the longer flight to Singapore at the back. We approached the Service Director and at PEK were moved to Bus Class. Too bad because airplane was anew 737 and well appointed with lots of leg room.
I have been flying with MIAT for the past 6 years and was quite eager to jump at the chance to avoid flying through China (PEK) while en-route to UB. HKG-ULN service is good (for Northern Asia standards). The lounge at HKG is the same one used by Air China and it sucks big time (they routinely serve sardines in cold tomato sauce and the liquor selection leaves much to be desired). MIAT flight attendants are very good.
Flew HKG-ULN-HKG. Both flights operated by B738. Check in process good and painless. Flights on time. Boarding was done efficiently. Cabin attendants fantastic and friendly. Food was good quality and quantity for Y class. Seat pitch a bit tight and there was zero entertainment on the B738 flown on board sectors. A good and improving airline. Have got much worse from airlines with better rankings. Definitely an airline to consider and watch for once they receive the state of the art B767-300 ER shortly.
Flew Hong Kong to UB return June-August 2012. Planes a little old but very comfortable. They played a recent movie for inflight entertainment and the seats were nicely spaced. Food on the way there was authentic Chinese which is fine for adults but my 3 kids only ate the rice. My only other complaint was they decided to cancel our return flight due to lack of passengers which meant we had to stay longer in Hong Kong on the return. We have flown with MIAT on a number of occasions over the last ten years and they are improving all the time. Will really benefit when/if the new airport project ever gets off the ground.
HKG-ULN round trip. We had no problems with our flights and based on our round trip I think the two star rating is a bit harsh have certainly flown 3 star airlines which were considerably worse than Miat. Our flights left on time. The service was certainly above average exceptionally friendly cabin crew. The food was fine. The planes were a only a little bit aged and the seats were comfortable. No personal entertainment systems in the seats but for a regional flight we didn't expect any either. Overall we were very pleased with our experience and given the fact that they were $300 cheaper for the round trip than the next cheapest airline servicing the route they were definitely value for money.
The worst customer service I have ever come across. I bought a return Moscow-Berlin because they were cheap and the flight times convenient. Outward flight went fine however on the return the plane was delayed overnight - they put us up in a hotel (no food though) and told us to return at 5 am for a 7 am flight. However once there we were told the flight was again delayed a further 15 hours. Not a MIAT representative in sight I had to get home so bought a ticket with another airline. The food is also bad but that didn't bother me too much. Only giving them 1 out of 10 because they did get me to my destination before messing me around on the return trip.
HKG-ULN round trip first flight was delayed by 8 hours due to weather. Onboard service was above average ahead of American carriers. Seat pitch average was decent coffee was horrible. The return flight was better. Attentive service better meals clean aircraft and surprisingly modern facilities in ULN.
HKG-ULN return on the B738. Business class cabin service and comfort was perfectly adequate for medium range sectors. Seat and legroom were equal to domestic Australian Business Class. Both flights departed and arrived close to schedule. Catering on board was simple but effective and cabin service fine. A small airline with a limited but varied network.
Berlin to Ulaanbaatar return. First leg was nonstop on the large Boeing and return on a smaller plane that needed to be refueled in Ekaterinburg Russia. We had ordered vegetarian meals for both flights but on the first they did not have them. First flight was not fully booked and had lots of space at the back of the plane. The Boeing had good leg space and recline of the seats was good. Staff were attentive and replied to all requests. Food appeared to be cheap and was not tasty. The return flight had a refuel stop it took over 1.5 hrs longer. Plane was smaller had a 3-3 seat configuration and was nearly full. It had only 2 toilets for the whole Economy Class so there were queues in the corridor. However staff were helpful.