Norwegian Air Shuttle


Customer reviews

10/26/2019 M Zahuri

✅ Trip Verified | Ft Lauderdale to Copenhagen. I'm a 1,83m, 85kg, average body, not fat. In a new Boeing 787 with 9 seat per row, my seat was too tight for a 10-hour trip. Obviously my shoulders were out of the seat, consequently, every time the hostesses passed, they woke me up. My food was scarce, and even the snack, having t...

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10/25/2019 J Karonski

✅ Trip Verified | I purchased 4 flights for my family three months before our holiday. Norwegian changed two of the flight times and instead of offering a refund are charging a premium to adjust my tickets to an alternate flight. I have had to re-book 10 tickets and pay twice now for each of the flights as Norwegian don't take ...

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10/24/2019 S Ward

✅ Trip Verified | New York to Paris on low-cost airline Norwegian. A few months ago we booked a trip from JFK to Paris France. We paid roughly $300 more a ticket so that we would not fly a budget airline. Roughly a week before our flight we received a text message that our flight itinerary has been updated. "We wish to inform y...

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10/24/2019 S Veane

✅ Trip Verified | New York to Gatwick on low-fare ticket. Check in rude to me. Flight attendants unprofessional to me. Cabin freezing and they charge $8 for a blanket. Food is rubbish, my dietary requirements not available. Toilet I used was filthy. In-flight entertainment not working. So disappointed.

10/21/2019 Bruno Ferreira

✅ Trip Verified | Gatwick to Barcelona. The crew was excellent and we landed earlier in Barcelona. Nothing bad to say about this flight was excellent. I had extra leg room as well which made my flight even more comfortable. Keep on the good work Norwegian air

10/21/2019 Bruno Ferreira

✅ Trip Verified | Rio de Janeiro to Gatwick. The check in process was very smooth in Rio and the staff very polite. The boarding was extremely good and organised. The comfort of the seats were very good and to be honest for the price we paid for this flight I’m really happy with everything.

10/21/2019 Bruno Ferreira

✅ Trip Verified | Gatwick to Rio de Janeiro. Everything went very smooth thru all the process. From check in the bags to the collecting them in Rio. The crew was 5 stars. The comfort was really good and the service provide by the crew was excellent. Going to keep flying with them

10/21/2019 S Pardot

✅ Trip Verified | Oslo to Los Angeles. They performed a spot check and the luggage rule did not match what we had read online. We were connecting from another flight so we were unable to check bags at the gate. Our bags were slightly overweight and we were charged $78 to check one. This happened to other people on our flight, c...

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10/21/2019 Craig Edwards

Not Verified | Gatwick to Oslo. I’ve flown 3 times with Norwegian in the last fortnight. Certainly if booked well in advance the ticket prices are reasonable until you have to factor in the cost of delays and late arrivals. I am tired of Norwegian being late. My last 2 flights have been very late and there were no trains from O...

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10/16/2019 Gwendolyn Craig

Not Verified | London Gatwick to Tampa International. Overall very impressed with Norwegian. Easy to book flight - updates by e-mail. This airline has impressed me with the overall efficiency - ease of making changes, the check-in process, as well as the cabin crew and flight crew. Would definitely use this airline again.

10/16/2019 T James

✅ Trip Verified | We have booked our tickets 4 months ahead of schedule from Newark to Rome. They informed us by email that our flight was changed to 2 days later for departure without any reasons. These changes will affect our schedule significantly. We have 2 options, we have to accept the changes or we have to cancel. We have...

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10/16/2019 Marwan Riad

✅ Trip Verified | The flight is fine but the staff are only focused on strict requirements policy which has no evidence. My carry on was under 10 kg and the size was fine but the lady claimed it was 2 cm taller. She forced a fine of 75 euros for a small bag.

10/15/2019 Aimee Joslyn

Not Verified | London to Chicago with Norwegian. The staff of this airline are so incredibly rude, I initially paid $50 to check in a bag (which I did) but my carry on luggage was a little over 3 pounds and they made me pay $100 to check the luggage. I tried to take out some clothes and put them on but he told me whatever I too...

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10/15/2019 G Gregory

✅ Trip Verified | Very disappointed with our flight on Norwegian! Upon sitting down, we noticed it smelled like urine in our section. I visited the Midsection restroom before take-off and it was filthy! Urine all over the floor, and the sink area had not been cleaned. We were late taking off making our arrival to Chicago almost ...

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10/7/2019 Raffael Schiffer

✅ Trip Verified | Oslo to Munich with Norwegian. Narrow Seats / Beverages for a charge / Overweight Baggage. The only thing that stood out was free wifi access. During the boarding procedure passengers luggage were checked and charged €75, for overweight (max. 10kg total weight). During the flight water was charged a fee on this...

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10/6/2019 D Jonas

✅ Trip Verified | London to Seattle. My Mother passed away. I had to take an emergency trip to Bulgaria. I booked a flight back VAR - LTN/self transfer to LGW - SEA. VAR-LTN was serviced by WizzAir, LGW-SEA by Norwegian. I diligently paid for a checked-in bag of 50 lbs for the trip. I had a carryon bag and a backpack. My carryon...

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10/5/2019 K Barrett

✅ Trip Verified | Paris to Oakland. Reservation made by a third person. No notice that meals had to be pre-ordered. Simple snacks were charged at 7 Euro. Coffee charged at 3 Euro per cup. Normal carry on roll-aboard was weighed and made to check if over 10 Kg $100 at the gate and then we had to take to TSA baggage check. Baggage...

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10/4/2019 S James

✅ Trip Verified | Newark to Rome. Norwegian subcontracted our flight so this was not a Norwegian plane. A 9.5-hour flight with no entertainment. I paid an additional fee when purchasing my tickets to select my seat in an emergency row for legroom (I'm 6'6") but because the flight operation was changed I lost my seat selection. ...

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9/28/2019 I Vaneda

Copenhagen to Madrid. Flight scheduled 20:20, delayed to 22:40 due to technical problems Then announced departure postponed again to 0:00 due to crew having reached maximum working hours. Then moved to 03:00, 03:50 and then announced it could not fly because there was no available crew until 06:00h. No accommodation provided. Wh...

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9/28/2019 Joshua Crowley

Not Verified | London Gatwick to Orlando with Norwegian. Incompetent airline. Significant delays both ways and are somehow unable to make time up in the air (like every other airline would). In fact, the flights took longer than were advertised. Missed connection as such. Never again.