PAL Express

Customer reviews

10/1/2019 B Ahmad

Not Verified | Legaspi Port to Manila with PAL Express. The flight I was on was full so it was an excellent decision that I checked in online a day before as PAL Express is very strict about being at the airport on the designated time for check in. The flight was on time. But what happened to coffee and sandwiches on this route...

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1/23/2015 J Wallace

Never dealt with an airline and airport as bad as PAL Express! Plenty of staff but no co-ordination in what they are doing. Our flight to Caticlan from Manila was cancelled. Trying to get a refund was impossible. Trying to book to go somewhere else was impossible - 3 hours waiting at one desk to be told to go to another. Despite...

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11/20/2014 L Morales

Manila-Caticlan. Did web check-in and when we got to the airline counter we were informed that the flight was delayed 2 hours. While checking the departures screen I noticed that our original flight number was different from the flight no. in our boarding pass! But the time remained the same! Confusion! When asked for an explana...

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6/2/2014 John Mower

I have flown several times this year on the Bacolod - Manila route most recently in the last week of May. Delays are dreadful as they seem to be on other PAL Express routes. Some of the delays are due to congestion at Manila Airport but most are not. What makes a frustrating situation worse is the complete inability to keep pass...

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1/9/2014 J Metillo

This was my first international flight (MNL-DXB) and it was nothing but disappointment. To start with the flight was delayed 2 hours as there was no aircraft. The check-in process was a mess. When I boarded the aircraft there was no in-flight entertainment system (you could rent an iPad for $15) so all you could do during the en...

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12/25/2013 S McSorley

MNL - Bacolod. - MNL. Outbound trip OK. No real issues apart from PAL Express web site stating all PAL Express flights leave from NAIA terminal 3 when in fact this one leaves from Terminal 2. Plane OK and cabin service pretty much what you would expect from a low cost airline. Return journey absolutely dreadful. Arrived Bacolod ...

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12/20/2013 A Paul

The Manila - Dubai flight was unceremoniously switched to Manila - Abu Dhabi at the point of passenger Check-in on December 19th 2013. You have to swallow their attitude of: "We're sorry our flight to Dubai is not operational today we will be re-routing you to Abu Dhabi" and get you to Dubai in a Shuttle Bus. Drop off point not ...

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2/20/2013 M Binas

MNL-LEG-MNL this February 2013. LGP-MNL leg delayed for 1 hr for safety reason due to bad weather at origin. First leg was on Airphil while the second was with PAL. Both offered snacks on board. Planes new and FAs friendly and granted my nephew's request to be seated near the window. Very good value for money.

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