Peach Aviation


Customer reviews

9/5/2015 Ivy Chamness

Terrible customer service with Peach! Arrived to the airport over an hour before the flight and no signs showing where the Peach counter was. Had to ask security to find the bus/shuttle to take us to the terminal that was 15 minutes away in a strange warehouse set up. Once at the counter, we still had 30 mins before our flight b...

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8/25/2015 B Lee

Terrible customer service - there is no email contact, no phone number answered by a human being. My son's flight was cancelled about 7 weeks ago due to a typhoon, which is totally understandable - but after 7 weeks, there has been no contact from Peach, no refund and you can never get hold of anyone in Hong Kong to speak to.

8/24/2015 Gilles Poubelle

I have traveled 6 times in the last 5 years with Peach, every time the quality is lower. My last flight with them will probably be the last. The cost is no longer that competitive, only a few thousand yen compared with main airlines (JAL, ANA, etc) when you add all the extra costs like luggage, booking fees. The cabin hasn't bee...

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8/18/2015 Eric So

My flight was cancelled for family of 6 on return flight from Okinawa to Hong Kong. The flight was okay, a budget airline low of staff whatever. However, no update on flight status on website until we got to airport. At the airport, all the flights from Peach were cancelled. A mass of people lining up to rebook, no compensation ...

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7/11/2015 James Cowcher

Well it's a budget airline, so you don't expect things to be like a full cost one. But these days the standard is lifting. I recently flown Jetstar Japan and Peach. The issue with Peach is customer service and on ground services at the airport. I'm writing this as I sit in a converted cargo shed in the Naha freight terminal. Wai...

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1/14/2015 L Evans

Busan to Osaka 4th July 2014 and no issues whatsoever. The seats were comfortable for the short haul and the staff were friendly. The aircraft was brand new passenger welfare and safety was carried out diligently. For a low cost carrier I would definitely recommend them to anyone wanting to explore East Asia.

6/18/2014 D Mount

I made two trips on Peach Taipei to Kansai and Kansai to Hong Kong. This is a low-cost airlines with few amenities (no in-flight entertainment no WIFI no complimentary beverage or food service but food and drink can be purchased). The staff were very friendly and efficient on both flights but their emphasis is on handling lots o...

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3/11/2014 Perrin Michel

To those who complain about European LCs I would recommend a Japanese LC as Peach to see that EasyJet or RyanAir are not as bad as they look. Our flight an A320 was so late on arrival to Taipei and departure from Taipei that we landed at Midnight in KIX. Immigration + Customs. No more transportation available out of airport whic...

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2/17/2014 Michael Hollifield

Seoul to Osaka Round Trip (2/14 and return 2/16). Very popular route for Koreans to take a weekend trip! Excellent price for such a short flight (one hour and 45 minutes maximum). We experienced a weather delay of one hour due to random snow at KIX. As we were on the last flight out of Seoul we were scheduled to arrive at KIX th...

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1/13/2014 I Wright

Sapporo to Osaka Kansai. Peach are a fantastic low cost airline! The whole experience from check in to flying was faultless. The staff are very attentive polite and professional. Onboard food (for purchase) was delicious. I would definitely fly with them again.

6/16/2013 J Stern

ICN-KIX-SDJ SDJ-KIX-ICN: Fantastic experience all-around. Every flight was either early or on-time and flight attendants were top-notch on all four flights. The new Sendai LCC Terminal 2 which only services Peach Airlines at the moment is clean quiet and all around stress free and I never waited more than 1 minute for immigratio...

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6/12/2013 J Andrews

Kansai-Sendai. Lovely new planes with wide leather seats attentive cabin crew and easy self check in at both Kansai and Sendai airports. Great value for money much cheaper and quicker than the train. Will definitely use Peach again.

11/15/2012 R Koga

FUK-KIX MM152/MM159 A320-300. New aircraft and clean. I was in the middle seat enough space and nice leather seat that was comfortable. Staff are very friendly and polite. Drinks and snacks are for sale but it was only about 1 hour flight so I didn't get anything. There is LCC terminal at KIX. Its new and clean. Everything is sm...

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