Not Verified | Sydney to London Heathrow. Sadly Qantas has fallen way behind other premium carriers in many departments. I usually enjoy flying A380's due to generous cabin space and comfy seats, but Qantas offers perhaps the worst example of this aircraft I have ever flown. The seats were old and in a poor condition, tray tables damaged and entertainment screens not working. Seat pitch was also really poor, with my knees easily pushing against the seat in front. Mercifully there was a spare seat to my left so I could twist to the side. The biggest disappointment was the food on offer. The chicken main course was almost inedible, served with chewy spinach and bland potatoes. No starter, cheese or crackers, nor side. The dessert was a flabby mousse that I left. As for breakfast, it was a tired fruit salad with a snack size muffin. Honestly the worst food I have ever had on any airline in the world. I wouldn't ever fly Qantas again for long haul, especially given the price you pay for the lack of quality. It's not surprising that Qantas now only scrape into the four-star category; to me it should be three star at best.
✅ Trip Verified | Sydney to Melbourne return with Qantas Airways. Terrible weather conditions in Sydney/Melbourne caused delays which had a flow on affect throughout the day. I was lucky as my flight was just slightly delayed and arriving only 30 minutes late. The boarding process was slightly chaotic because of cancellations making the schedule more tight. Cabin crew were mediocre, almost robotic but on the return flight they were more lively and enthusiastic. Catering of snacks and drinks were delicious and the IFE offering great options to pass the time. A very standard experience for domestic travel. The main thing to work on is the Priority boarding as it needs to be enforced.
✅ Trip Verified | Singapore to London. I was very disappointed with my Qantas flight from beginning to end. As a frequent flyer I was able to use the lounge in Singapore which was disappointing in it's food offerings. The flight to London was on a very old A380 which I believe was to be renovated soon. Qantas has cut down on the meals you only get the hot meal option with no salads ,vegetables or even desert. No more trays. Needless to say it is inadequate for such a long flight. Frequent flyer status is no longer acknowledged on Qantas flights as when I travel on other one world airlines. The choice of movies were fine but the screens were antique! I was given a small mineral water bottle on arrival on the aircraft but when I went to get more water I was told that they do not carry bottled water on the aircraft anymore because of cost savings! The air hostess was very hostile and annoyed at me for this. So I drank small cans of coke instead. The crew all had their own large bottled water with their names on it to make sure passengers don't take it! I was shocked, have never experienced this on any full service airline in my 40 years of flying. The crew were cold and stern and there were no drink runs throughout the flight. They do not answer any calls either. The toilets were not kept clean. Before landing we were given a small meal again a small container. I was very disappointed and hope that Qantas will reconsider carrying at least bottled water on their flights in future.
Less than half the leg room remains, this seat NOT unacceptable
Stay out of premium economy unless you have a steel bladder, since they share just 4 loos with 150+ economy passengers. Qantas should address this disgraceful siuation.
✅ Trip Verified | Sydney to Gold Coast. After a long flight from Amsterdam to Sydney via Dubai on Emirates it feels like you are home when you board a QANTAS plane and this was no exception. Despite a short flight time of about an hour and a gate to gate time of about 80 minutes the service included a drink before takeoff and a hot meal during the flight all served in a friendly and efficient manner. Overall another great experience with QANTAS.
This is the only A330-200 with this seating configuration left in the fleet (VH-EBG). OK for a domestic flight, but would avoid for International, as the seats are in the old 2+2+2 config for Business Class. Either look for A330-300, or A330-200 with new Business Suites in the 1+2+1 seating config.
Overall not too bad. Did the Sydney2London via singapore and even if the tray table and entertainment system are stowed away, the extra legroom is a life saver. Other passengers do hang out close while they are waiting for the toilet, but no claustrophobia issues.
✅ Trip Verified | Melbourne to London via Perth / Paris. I am outraged to find out that in our next flight which is to Paris in July that we are not entitled to a pick u car in Paris airport as I was told today that our flight from London is on BA. Well that is correct as we booked from Melbourne to Paris and as Qantas did not fly to Paris the only way to do it was via London. We have flown before many times via booking on Qantas although often on a Emirates flight where we have had pickups each of the 4 legs. What a complete rip off Qantas to wriggle out of it. Despite paying an enormous amount of money each to be precise and spending about 20 plus hours on Qantas flights and only a couple of hours on a BA flight Qantas penny pinches and by refusing to pay a car pickup. Because we are flying back on Emirates flights we get a pickup from our hotel in Paris and to our home in Melbourne. We are both longtime QFFs, currently Platinum, and are so angry about Qantas penny pinching illogical approach. I spoke to a person today who assured me if we had stopped in London it would have supplied it. Just not good enough. So many other airlines do provide it. The answer in case any one is interested is to book on Qantas but fly on actual Emirates planes or actually chose to fly other airlines who do provide pickups Yes first world problems etc but so penny pinching.
Not Verified | Ground staff at check in need more training and are slow. Flight was delayed by 1.20 minutes due to staff disorganisation and we missed our connecting flight. The ground crew in Bangkok didnt want to assist us in reimbursement and refused to put us in a cheap hotel for the night even though it was their fault. Cabin crew were lazy. 1) Left side the plane got served food and the other half got served 30 minutes later. 2) Crew gave left side ice cream, other half waited 2 hours for theirs. We all had to reach over one another to put our rubbish in the bag that a steward opened and walked down the plane with, he would not pick rubbish off peoples tables (no service). 3) Three of the seats infront of me would not return to the uprite position. The head rests pushed tour neck forward causing upper back and trapeze pain (bad seat design). 4) Food served was 1 meal 2 hours into the flight. Boarded at 9 am, got in the air just after 11 am, food at 1.30pm. They seved a snack (tart dumpling 1.5 hours before we landed in Bangkok (9 hour flight). Usually that flight consists of 2 solid meals. I am a frequent flyer and I will never fly Qantas again. Garuda in the 1980's is better than Qantas in 2019. Thai Airways is just so easy on every level and go above and beyond to make flying hassle free.
Not Verified | Melbourne to Cairns. We booked our return flights thru Qantas but the first flight was designated to fly with Jetstar. We knew we had to buy food on board the flight so brought our own but were shocked to discover we did not get any water or a cup of tea without having to pay. There was no inflight entertainment either. Considering our return flight home was with Qantas and included lunch, water, a cuppa and inflight entertainment we are annoyed that we paid the exact same price each way. Also, staff were somewhat brusque on Jetstar compared to Qantas.
Q-suite experience was mixed, seat 6A arrangement is great, you have so much privacy and two windows! That being said the pacing of this flight is what was off, it seemed there was constant interruption by the crew or announcements, I appreciate attentiveness but on an overnight flight after dinner is served we all just want to try to sleep, that being said the crew was great, one disappointing note, I have a CPAP machine but was unable to use it as you have to request a CPAP machine specific seat when booking, something to do with the power draw as opposed to a normal seat?...anyways this seat cost me only $96 so who am I to complain..!
✅ Trip Verified | Sydney to Tokyo. A terrible let down. 60+ minutes to check in (At Tokyo - 1x employee checking in the entire economy section). 60+ minutes to disembark the aircraft at Sydney (this was unacceptable really). I ordered GF meal, I didn't receive it. The flights were on time which is good I guess and the cabin crew were friendly. Airlines such as Virgin Australia and Qatar Airways offer a far superior service at a better price. I will not be flying Qantas again sadly.
✅ Trip Verified | Sydney to Singapore. Generally well-run ops, flights departed/arrived mostly on time, pretty decent catering, and fairly efficient boarding. Cabin interior and seats are a little old, and not the most user-friendly. IFE is fiddly but content offering is decent. The weakest link is the cabin crew: efficient but cold. On my SYD-SIN flight, a crew member dashed past my (upper-deck Economy) seat with the catering cart on the way to First presumably, catching and crushing my foot against the seat back and not stopping or looking back despite a very audible "OW" from me. Cabin service is not that hard.
✅ Trip Verified | Sydney to Denpasar. Qantas ranked 4 star but expected more when it comes to service and especially food, beverages and entertainment choices. Travelled with my husband whom has limited mobility and the staff were helpful but when meals served very average. Entree one dish just plonked on table as also main and asking for dessert was like pulling teeth. My husband asked for a toothpick but was told Qantas dont have any. Really. After meal staff disappeared, no follow up on flight for beverages. Limited chouce of films and dont even bother for the snack prior to landing. Dry cold cornish pastry again just plonked down. Thats it. Have flown Vietnam Airlines business and they outshine Qantas. Maybe some of their staff need to reconsider their profession.
First time sitting in upper deck economy. These seats allow for full recline without disturbing other passengers. The row behind is an exit row so there is a big space behind row 33.
Not Verified | My wife and sister flew Qantas from Sydney to Vancouver via San Francisco on 4th June. Unfortunately after collecting their bags at San Francisco and having them forwarded to Vancouver they were never to be seen again. They boarded a cruise ship on 6th June with bags and with no real plan by Qantas (Westjet) on how they might receive them. Losing your bags may be a hazard of flying but lack of service when customers are seeking help should not be. Qantas say it is not their problem and you cant contact their carrier from Australia - the phones repeatedly ring out unanswered. Joining a cruise without bags and with no assurance that you will see your bags again for the next 14 days ruins expensive holidays. Qantas may be a good airline but the service is extremely poor.
✅ Trip Verified | Qantas is a legacy career and known for good service and great catering. My business class experience on an evening flight was worse than expected. - Flight attendants in business looked rather uninterested and definitely lacked some sparkle or a desire - No proper headphones- just standard from Economy which is weird for a legacy career - No menus distributed - Warm and cheap sparkling wine which is called as champagne, very bad choice of red wines, no spirits offered, no pillow or blankets are distributed (only by a request) - A choice of meals is strange and not coupled with an entre or a desert: cheese plate is an option #1, the portion is not big, only cheese, nothing else is included; tomato soup is an option number 2 - a soup alone, nothing else; option number 3 is a chicken with rice, looks like a good portion but again - no entre or a dessert. When I asked for any desert going with a tea - a tiny cookie was offered - No table cloth - Seats are large and offer a bit of recline and leg stand. - I was flying with a 2-month-old child and my first request for some water was ignored as staff were busy chatting with a flight attendant from Economy class A day before I was flying Qantas in Economy and experience was much better - very motivated crew passionately servicing passengers, extremely tasty warm egg and ham sandwiches, very prompt service. I compare Qantas short domestic flight with the same 1 hour and 15 minutes Aeroflot flight on a Moscow-Saint Peterburg flight - Aeroflot business class is outclassing Qantas on everything - French premium champagne, a wide range of spirits and fine wines, noise-canceling headsets, proper beautifully decorated table service, extensive menus, each meal contains a salad or entre, a proper dessert. I am disappointed with Qantas and very surprised by a fact some Russian and Europeans airlines (not even mentioning WEmirates or Qatar service on 1-hour flights) are completely outclassing Qantas. Probably a lack of a real competition here in Australia plays a bad joke with Qantas.
✅ Trip Verified | Auckland to Brisbane. Paid for the works only to find on both flights Auckland to Brisbane and Brisbane to Auckland that the screens were not that interactive - you repeatedly had to press the screen to get it to work - gave up in the end, headphones either didn't work or only had sound in one ear. On the trip back one choice of food - salmon salad - as none of us eat fish - too bad so we were provided a piece of pizza bread and small pack of crackers for a meal. Food, alcohol and tea/coffee all served at the same time. My son asked for a coke got a coffee? Toilet was filthy. On reporting this to a steward told they'd deal with it later after having their dinner - meanwhile everyone was walking it through the aircraft. Couldn't understand/hear the head steward on speaker. Pilot not great either - terrible landing in Auckland. Better service on China Air and Korean Air.
Avoid this seat. Not only does it not have a window but you also have less space as the fuselage wall juts into the seat/elbow space.