Qantas Airways


Customer reviews

10/28/2019 R Beale

✅ Trip Verified | Melbourne to Perth. As a frequent flyer with Qantas I’m becoming very disappointed with the deteriorating service over the last 20 years, in almost all areas of their business, including: - poor phone & online customer service (long wait times, phone dropouts, no replies to messages or emails) - reduced leg ro...

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10/28/2019 Richard O'Grady

✅ Trip Verified | Perth to Melbourne. My experience could not have been worse. Poor service at Qantas club, flight was late, inflight entertainment not working, checkin bag drop rejected my bad, had trouble finding help, then had to queue up while 1 person was at the Check-in/Assistance counters, wifi is so slow nothing will st...

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10/26/2019 H Chan

✅ Trip Verified | Singapore to Hobart via Melbourne. Qantas has just cancelled the flight last minute on day of travel with just an sms notification. Initially i have thought it was a scam sms as I can't find any information in the Qantas website or online "manage booking" site. No service at all to assist or even explain what ...

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10/22/2019 Alan Sargeant

✅ Trip Verified | Sydney to Bangkok in August 2019. Early check in for flight and the check in was fast and courteous. Luggage labelled for priority treatment. Boarding was quite quick and easy. There was the customary towels and welcome drink after initial boarding. The flight was delayed by nearly an hour cause by both late a...

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10/22/2019 H Madaque

✅ Trip Verified | Singapore to Canberra via Brisbane. On board service and food was below average. When we arrived at Canberra one of luggage gone missing and airport luggage service informed me it will arrive in next flight from Brisbane and they will deliver at my home by 4.00pm. After spending whole evening waiting for the ...

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10/22/2019 J Calina

✅ Trip Verified | Sydney to Denpasar. I booked an economy flight being only 6 hours and the last time I flew business on the a330 couldn't justify the price over the sub standard service. I was quite shocked on board this flight, cabin was filthy and old, we had ipads instead of inflight entertainment systems. When the flight c...

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10/19/2019 M Panapon

✅ Trip Verified | I had a transit flight from Bangkok to Queenstown via Sydney but my flight from Bangkok was delayed for almost 3hrs! And they kept holding at the Sydney airport for 30 mins before landing which made me miss my flight to Queenstown! They changed my flight to Auckland and had a domestic transfer to Queenstown! I...

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10/18/2019 B Warner

✅ Trip Verified |  Sydney to Melbourne. Rude staff. No compensation for cancelled flight. Barely any notice of flight cancellation. They texted me 1 hour before my flight that it was cancelled (no warning, no delay, just suddenly cancelled). They automatically booked me on another flight 5 hours later. I called customer service ...

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10/17/2019 M Irving

✅ Trip Verified | Absolutely disgusted with Qantas and will never fly with them again if it can be avoided. I flew from Mexico to Los Angeles, over 5 hour stopover then 15 hours to Sydney then on to Melbourne with Qantas. I imagined my luggage would be transferred to the Melbourne flight but I had to collect it and it took ages...

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10/16/2019 Z Xu

✅ Trip Verified | Hong Kong to Sydney in early Oct 19 and was shocked by the terrible meal offered with my business class ticket. I can't imagine Qantas even feels confident it's presentable enough for business class. Let alone I can hardly even cut it up with knife. I brought up with Qantas after the flight but the response wa...

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10/15/2019 Adam F, Boeing 787-9 (789) seat 46K

Pay for extra legroom and get 3/4 shoulder width seat! What a scam. As a oneworld emerald member I am appalled Qantas dont highlight this during the booking process.

10/14/2019 P Huang

✅ Trip Verified | Singapore To Brisbane Via Melbourne. Early check in at Changi Airport was a breeze as there was a premium area for priority passengers and was available 12 hours before departure. Though the ground team were a third party company, they were very accomodating and pleasant during the process. After immigrations,...

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10/14/2019 Teresa Liu

✅ Trip Verified | Sydney to Auckland. It was my first time to see a flight has less than 10 blankets for the whole aircraft. The aircon was too strong so I asked for a blanket. One stewardess told me soon they will distribute the blanket. I should not have believed her. After taking off, another stewardess only pass the blanket...

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10/13/2019 Peter Wilson

✅ Trip Verified | My wife and I have just flown business class from Melbourne to Europe return via Singapore. The international flights included Cathay Pacific, Swiss Airlines and Qantas. The Cathay Pacific and Swiss flights were very good, service was top notch cabin crew were excellent and the food great. Then we come to Qant...

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10/13/2019 S King

✅ Trip Verified | After some bad experiences of Qantas in previous years, I try to steer clear of them, but this time, I couldn't avoid flying with them. On this route, they were as bad as ever. On the London to Singapore leg, the in-flight entertainment system wasn't working, and the blanket smelt unwashed. On the Singapore to ...

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10/13/2019 E Farber

✅ Trip Verified | Perth to Singapore. The spirit of Australia has lost it's spirit and no longer cares about their customers. My wife and I flew Qantas from Perth to Singapore on the 30/09/19 with the return flight booked for 6:40pm on the 09/10/19. We had to check out of the Marina Bay Sands Hotel at 11:00. I checked onto the ...

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10/10/2019 D Wen

✅ Trip Verified | Melbourne to Singapore. What annoys me is the crew tend to always chit chatting between each other when they are serving the passengers not looking at the passenger when serving as they are busy in their own conversation with other crew members /colleagues. And they were so busy chit chatting while serving the...

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10/10/2019 P Huang

✅ Trip Verified | Brisbane To Singapore Via Melbourne. Domestic connections in Australia are easy especially through Melbourne airport as all terminals are in the same building. Check In was a breeze along with security for domestic and international flights being quick and efficient. After a quick visit to the first class loun...

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10/9/2019 E Hamdi

✅ Trip Verified | Brisbane to Sydney. After boarding people on aircraft, get delayed 1 hour and 40 mins and changed airplane and boarding people again, during delay not offer even a bottle of water or anything as apologies.

10/8/2019 D Mealen

✅ Trip Verified | Sydney to Santiago. I was wary after reading so many bad reviews online. I have been a member of QFF for almost 25 years and Plat for 8. Travelling in economy was a misery on both legs of this return ticket. The first leg I was at least pleased to receive good quality food and there was some attentiveness prov...

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