Qantas Airways


Customer reviews

10/7/2019 Sander H, Airbus A330-300 (333) seat 28A

Horrible, window seat without window! Less space for shoulders as well.

10/6/2019 P Ekaterina

Not Verified | Bought return tickets with Qantas from Sydney to Singapore. The way there was a good. On the way back, however, my other connecting flight was running late so there was not a chance I was going to catch my flight with Qantas back to Sydney. I rang Qantas a day ahead letting them know of my situation and asking ab...

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10/5/2019 M Beale

✅ Trip Verified | Melbourne to Los Angeles. A distinct lack of consistent and willing cabin crew. There were intervals of over thirty minutes where no cabin crew were seen walking down the aisle. By contrast, even flying domestically on US carriers like Delta cabin crew were constantly visible carrying trays of water to order t...

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10/5/2019 G Keane

✅ Trip Verified | Adelaide to Brisbane. Horrible check in and bag drop process. No line to get bag dropped only self serve and no signed place to get service or information. Wasted 30 mins getting palmed off from very unhelpful staff. The auto bag drop is cumbersome and does not work well. If they employed real people would be ...

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10/4/2019 J Anderson

✅ Trip Verified | Singapore to Melbourne. At Singapore airport, I asked if I could get extra legroom seat as I'm 6ft 4ins. No plane full was the reply. Got on the plane, the seats are too tight for long journeys, knees touching the seat in front only good point was being in the aisle seat. Really uncomfortable trip. Pre-trip I h...

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10/2/2019 John Curtain

✅ Trip Verified | Melbourne to Sydney. I enjoyed my flight, the service was excellent. A very tasty dinner was served (roast pork) and the wine was excellent. IFE was limited, No personal screen, but that didn't matter for such a short flight.

10/1/2019 Kieun Kim

✅ Trip Verified | This is one of two planes I regularly fly between Melbourne and Sydney. When flying around dinner time, you get a hot meal and an alcoholic beverage on this domestic route which is nice. Sometime the food is ok, sometimes the food tastes plasticky. Anyway, at least the IFE through an iPad provides enough distr...

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9/27/2019 Abdallah E, Airbus A380-800 (388) Layout 1 seat 36JANDK

For two travellers, 36J and 36K are perfect. They are upstairs which a lot quieter than downstairs. You have the convenience of a small comparment next to 36K to stores some personal items in. They recline adequately. The downside would be that it does get cold and you really need to dress warmly for the flight. Service was good...

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9/27/2019 Julie Churchward

✅ Trip Verified | Brisbane to Tokyo. This was my first flight with Qantas and I was very disappointed. My meal on the way to Japan was inedible and one of the crew members repeatedly bumped into me while navigating the aisles. Unfortunately coming back was worse! Dinner option for the last section of the plane was sushi, the oth...

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9/27/2019 D Lawton

✅ Trip Verified | Sydney to Hamilton Island. Awful airline, from the booking process to inflight service is appalling. I always bite my tongue and never want to leave a bad review but I’ve had enough. Qantas customer service is non existent. I will never fly this airline again.

9/21/2019 Abdallah E, Airbus A380-800 (388) Layout 1 seat 35K

I don't understand why 35K has a negative review. It's my preferred seat when I'm flying economy. On the quoted negatives: Personally, the lack of window is neither here nor there on a 24 hour flight (SYD-LHR) and the slight temperature variation is easier solved with a light top. These are easily outweighed by the positiv...

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9/20/2019 Glenn Tong

✅ Trip Verified | I have flown four flights on Qantas between Melbourne and Sydney in the last 10 days. All flights were cancelled or delayed. What sort of airline is this? There excuse is either wind (of which there is none today in Sydney or Melbourne) or mechanical failure (in which case we should all be worried because all f...

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9/20/2019 Ryan Ricciardi

✅ Trip Verified | Sydney to Dubai. Incredibly disappointing interaction all around. Even though Qantas is a member of the OneWorld alliance they offload some of their flights to another carrier who isn't a member and is known to be an unpleasant and unprofessional airline, they also allow virtually no changes, upgrades, or consi...

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9/15/2019 Susan P, Airbus A330-200 (332) (Domestic/Intl) v1 seat 8E

Feels like an afterthought business class seat. It’s in a cabin of 2 rows cut off from the rest of business class. Not only that but economy class row behind is about a 1/3rd of the way into business class row, the curtain is angled to separate. 8E is the sister seat so has the same problems. Av

9/12/2019 Jai Satpute

Not Verified | Singapore to Sydney. Not that good an experience. Had initially booked on Emirates via Brisbane but the flight got rescheduled and hence called and rebooked the flight. The phone customer service was excellent and I was rebooked on a direct Qantas flight. At Changi, the queues were extremely long and even though ...

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9/11/2019 Louis Bronkhorst

✅ Trip Verified | Johannesburg to Wellington via Sydney. We decided to make the move to New Zealand from South Africa. We flew business class via Sydney and really thought our trip will be without any problems. We paid a lot of money and knew from the beginning we will have to pay in due to our excess baggage. The problem that ...

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9/10/2019 K Forsyth

✅ Trip Verified | Sydney to Broome. Pretentious staff and airline. I was waiting in line to board, upon being told that beverages can’t be taken into the tarmac, I turned to ask the question, can I finish the drink? But before I could finish the question, their staff snatch the drinks from my partner and I. No chance given to s...

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9/9/2019 Abdallah E, Boeing 737-800 (738) seat 9A

Seat 9 is worse than a bad seat. A flat wall replaces a window without the space of even a window surround or sill. If charges are made for the extra comfort of exit seating a reduction should be made for sitting in a small, dark space.

9/8/2019 Darius Tan

Not Verified | Disgrace. Still has not improved, delays in Melbourne understandable due to weather, but no confidence is given when there are further delays in Sydney. 12.10 became we will let you know shortly. At about 1.50pm notified us 2.45 take off due to engineering issues. Started boarding 40 passengers and then came an a...

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9/2/2019 Christelle Plummer

✅ Trip Verified | Tokyo to Brisbane. My husband and I purchased business class tickets so that we could have adequate legroom, be able to sleep, receive good service and have decent food. The customer service on the flight from Japan, however, was basically non-existent. After boarding we were essentially ignored and not offere...

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