Qantas Airways


Customer reviews

6/16/2019 Steve Lamb

Not Verified | Ground staff at check in need more training and are slow. Flight was delayed by 1.20 minutes due to staff disorganisation and we missed our connecting flight. The ground crew in Bangkok didnt want to assist us in reimbursement and refused to put us in a cheap hotel for the night even though it was their fault. Ca...

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6/15/2019 S Greenaway

Not Verified | Melbourne to Cairns. We booked our return flights thru Qantas but the first flight was designated to fly with Jetstar. We knew we had to buy food on board the flight so brought our own but were shocked to discover we did not get any water or a cup of tea without having to pay. There was no inflight entertainment ...

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6/10/2019 Scott D, Airbus A330-300 (333) seat 6A

Q-suite experience was mixed, seat 6A arrangement is great, you have so much privacy and two windows! That being said the pacing of this flight is what was off, it seemed there was constant interruption by the crew or announcements, I appreciate attentiveness but on an overnight flight after dinner is served we all just want t...

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6/10/2019 S Tan

✅ Trip Verified | Sydney to Singapore. Generally well-run ops, flights departed/arrived mostly on time, pretty decent catering, and fairly efficient boarding. Cabin interior and seats are a little old, and not the most user-friendly. IFE is fiddly but content offering is decent. The weakest link is the cabin crew: efficient but...

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6/10/2019 J Garton

✅ Trip Verified | Sydney to Tokyo. A terrible let down. 60+ minutes to check in (At Tokyo - 1x employee checking in the entire economy section). 60+ minutes to disembark the aircraft at Sydney (this was unacceptable really). I ordered GF meal, I didn't receive it. The flights were on time which is good I guess and the cabin cre...

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6/9/2019 R Lewis

✅ Trip Verified | Sydney to Denpasar. Qantas ranked 4 star but expected more when it comes to service and especially food, beverages and entertainment choices. Travelled with my husband whom has limited mobility and the staff were helpful but when meals served very average. Entree one dish just plonked on table as also main and ...

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6/7/2019 Abdallah E, Airbus A380-800 (388) Layout 1 seat 33DEFG

First time sitting in upper deck economy. These seats allow for full recline without disturbing other passengers. The row behind is an exit row so there is a big space behind row 33.

6/6/2019 E Darinuk

✅ Trip Verified | Qantas is a legacy career and known for good service and great catering. My business class experience on an evening flight was worse than expected. - Flight attendants in business looked rather uninterested and definitely lacked some sparkle or a desire - No proper headphones- just standard from Economy which ...

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6/6/2019 Michael Wallace

Not Verified | My wife and sister flew Qantas from Sydney to Vancouver via San Francisco on 4th June. Unfortunately after collecting their bags at San Francisco and having them forwarded to Vancouver they were never to be seen again. They boarded a cruise ship on 6th June with bags and with no real plan by Qantas (Westjet) on h...

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6/6/2019 T Marlin

✅ Trip Verified | Auckland to Brisbane. Paid for the works only to find on both flights Auckland to Brisbane and Brisbane to Auckland that the screens were not that interactive - you repeatedly had to press the screen to get it to work - gave up in the end, headphones either didn't work or only had sound in one ear. On the trip...

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6/3/2019 Abdallah E, Boeing 737-800 (738) seat 9A

Avoid this seat. Not only does it not have a window but you also have less space as the fuselage wall juts into the seat/elbow space.

6/2/2019 FATIII Aviation, Airbus A380-800 (388) Layout 1 seat 19A

While there is no direct aisle access for this seat, the seat pitch, width and handle on the seatback definitely make it easy to get out from the window seat. There are plenty of storage for the window seat, but lacking for all aisle seats. The screen is small and in an awkward position when you have the tray table out. And when...

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5/30/2019 B Selby

✅ Trip Verified | Adelaide to Melbourne. I fly with Qantas exclusively and currently a gold member. I travel to Melbourne very regularly and the last few weeks i have been refused entry into the Qantas lounge in Melbourne when i have asked if i could please simply get a glass of water and use the toilet facility, usually on 5 m...

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5/29/2019 T Mearson

✅ Trip Verified | Hobart to Queenstown via Sydney. I’ve just had the worst flight experience with Qantas. Firstly we were delayed by half an hour on the Hobart to Sydney leg of the journey and the staff didn’t seem to care that a large proportion of passengers were catching connecting flights in Sydney. On arrival into Sydney I...

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5/24/2019 K Marsten

✅ Trip Verified | Melbourne to Auckland. Delayed out of Melbourne and IFE rebooted during Taxi. Despite delay arrived in Auckland on time and no further issues with IFE once departed. Good quality meal with 3 choices on a relatively short flight, the beef brisket was very tasty as was dessert. Attendant was willing to give me a...

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5/24/2019 C Hanson

✅ Trip Verified | Cairns to Auckland via Sydney. It was clear there would be a problem making the connecting flight when the Cairns flight was delayed. Having arrived at check in 2.5 hours before check in time we tried to get a resolution from the check in person. We were fobbed off saying we could catch a train between the ter...

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5/23/2019 Fran Goh, Airbus A330-300 (333) seat 35D

Very comfortable seat and flight.

5/23/2019 A Han

✅ Trip Verified | Brisbane to Hong Kong in April 2019. Unfair treatment to me, preferential treatment the impolite customer seating in front of me.The one in front of me fully recline leaving me no space to even open the tray table. I talked to the customer in front but she refuse to re-adjust with a very impolite attitude. she...

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5/23/2019 P Huang

✅ Trip Verified | Osaka To Sydney. Flight was delayed by 15 minutes but was kept to the rescheduled time, great to have clear communication no matter how small. Check In was a breeze, followed by a fast and efficient security and passport control process. Our gate was reached by taking an internal train with boarding followed s...

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5/22/2019 L Murchie

✅ Trip Verified | Christchurch to Tokyo via Brisbane. Friendly staff. Really disappointing catering. Firstly the air hostess decided not to give me and a few other passengers around me the pudding. I didn't have a chance to ask for it as.they flew down the aisle so quickly. For the snacks, my aisle didn't get offered any fresh ...

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