Qantas Airways


Customer reviews

5/21/2019 T Kamashiho

✅ Trip Verified | Adelaide to Perth. The flight attendant offered earphones to the lady sitting next to me, but he didn’t offer them me. So I called out the attention of him but he didn’t hear me. So I ended up to touch his arm to get attention and I got told off. He said that with loud voice “say excuse me madam!”. Very unplea...

Read More
5/20/2019 Abdallah E, Airbus A330-200 (332) International seat 53D

Worse Economy seat I've ever experienced for long haul (Shanghai to Sydney and Sydney to Beijing). Anyone over 190 cms tall will struggle to get comfortable never mind sleep. AUSTRALIANS GET TALLER NOT SMALLER QANTAS !!!

5/19/2019 P Huang

✅ Trip Verified | Sydney To Osaka. Check In was very fast due to no one being in the line and even going through passport control and security check without the Express Path, it took less the 15 minutes. The First Class Lounge was good, but the lady attending our section was an utter disgrace with a very bad attitude, she doesn...

Read More
5/15/2019 Martin Coombs

✅ Trip Verified | Melbourne to Sydney. Domestic business class flying at its absolute finest. An internationally configured A330 with lie flat beds for a 1 hour 20 minute flight, a very tasty roast chicken dinner with some fine red wine to accompany it. Best of all a Cabin Manager and crew who were highly engaged with passenger...

Read More
5/13/2019 R Boyle

Not Verified | Brisbane to Los Angeles with Qantas. Very pleasant flight with an outstanding crew - friendly, attentive and seemed to really their job. Lunch out of Brisbane was delicious and efficiently served. Seat comfort in the new business suite very good. The only complaints would be too few toilets and poor selection on ...

Read More
5/10/2019 V Norton

✅ Trip Verified | I almost never leave reviews unless the expected service is a complete joke over a consistent period. It feels like every single time I am either traveling from Sydney to Melbourne or Melbourne to Sydney my Qantas flight is delayed for the most ridiculous reasons. From the last 14 flights between these destinat...

Read More
5/9/2019 Peter Bobb

✅ Trip Verified | I would never buy a business seat with Qantas. The Audio wasn’t working for me and my wife, they couldn’t work it all the flight. The food tray was broken, couldn’t put the food. when I called and complained they tried to make it as normal, nothing important, and tried to bribe me with 2000 frequent flyer poin...

Read More
5/2/2019 D Maditiya

✅ Trip Verified | Brisbane to Melbourne. Impressed with customer service. Very warm and welcoming specially the staff Pooja. I would recommend Qantas to my friends and family.

5/2/2019 Casey Phillips

✅ Trip Verified | Los Angeles to Melbourne. After missing my flight due to a delay from another airline Qantas have now got me on another flight. This was a massive help to me as I was worried that my insurance wouldn't cover it 100% but they saw the correct documents and followed through..

5/1/2019 John Curtain

✅ Trip Verified | Adelaide to Melbourne. I enjoyed my early morning flight on Easter Sunday. It left and arrived on time. There was nice breakfast that wasn't that big but was fine for such a short flight. Service was friendly and efficient. IFE was OK, It's a shame that music is no longer offered though.

4/30/2019 Abdallah E, Boeing 737-800 (738) seat 20F

Seat is ok but flight need to be clean. you can see the dust from air condition outs. food(breakfast) was horrible. in contrast staff is nice

4/30/2019 Kieran Robinson

✅ Trip Verified | Wellington to Sydney. Qantas failed to impress. The cabin seemed quite nice however this did not continue throughout the seat, with tiny legroom and an incredibly uncomfortable seat, the cabin was a large letdown. 3 and a half hours on this aircraft was very tedious. The crew were rude and I recall the flight a...

Read More
4/30/2019 K Allen

✅ Trip Verified | Brisbane to Melbourne with Qantas. Staff service levels drop significantly on full flights. This one is no exception. In addition to no overhead locker space and no screen for entertainment. It seems its a bring your own device flight. Just wondering who designed the toilets they work well if you are the size o...

Read More
4/30/2019 S Lee

Sydney to Bangkok. Very bad service. Feels like a low cost airline. Staff need to be better trained about their service mind and the polite way to talk with passengers. Mid flight, they just ignore passeners that need help. They just chitchat and had fun at the end of the cabin. The food was not good at all. I really question my...

Read More
4/28/2019 P Huang

✅ Trip Verified | Sydney To Auckland Via Melbourne. The journey started off positively with great attitude from ground staff during check In and super fast security thereafter. The first leg from Sydney to Melbourne was 20 mins early which helped with my slightly tight connection but since Melbourne is one massive building with...

Read More
4/28/2019 C Parker

✅ Trip Verified | If Qantas want people to choose them consistently they have to allow a little more room. Uncomfortable seat and no leg room at all unless you are quite small. Food ok. Service fair but will not be the first choice generally travelling internationally. Limited choice of entertainment.

4/27/2019 S Dawes

✅ Trip Verified | Hobart to Melbourne via Brisbane with Qantas. Bought 2 tickets online, asked if we wanted to select seats and we said no as we didn't care where we sat as long as we were together. They did not seat us together! Didn't realise till we got to the airport and the staff weren't bothered and advised we needed to pi...

Read More
4/26/2019 Ellie Nik

Not Verified | Melbourne to Sydney. Boarding and closing doors for departure was very quick, which I was very happy about. I had window seat 23A, as the window seat is my preference. There were less people towards the back of the plane which was another plus. The seats were nice quilt stitched ones, reasonable for a short flight...

Read More
4/26/2019 L Carter

✅ Trip Verified | Brisbane to Townsville. Check in was quick and easy and with live updates on flight status sent through on regular basis, this airline really adds a peace of mind factor. On top of this, the fare could be managed easily via the Qantas app or website. Boarding time was slightly behind schedule (about 10 minutes)...

Read More
4/26/2019 L Cooper

✅ Trip Verified | Before checking in and arriving at the airport, I was advised by Qantas that the flight had been delayed by about an hour and I had received a new departure time for the first service (TSV-BNE). This meant I did not have to arrive to airport as early as first planned. Upon check in I was also advised that I had...

Read More