Regional Express


Customer reviews

8/13/2019 Neil McCubbin

Not Verified | I flew with Rex on 4 flights recently between Lismore, Sydney and Wagga, and return. All flights were on time, comfortable, and the service was very good. I particularly wanted to commend flight attendant Georgia on the Wagga - Sydney flight. She exuded a genuinely warm personality in every aspect of her work, fr...

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8/9/2019 R Neale

✅ Trip Verified | Amazing customer service - review delayed due to ill health. In May I was flown by Royal Flying Doctor Service to Adelaide where I spent 6 days due to a sudden, acute illness and after which I flew with your airline to Broken Hill where we had left our caravan so we could return to our home in Sydney for furth...

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8/4/2019 Y Chen

✅ Trip Verified | Merimbula to Melbourne. The reception guy was extremely rude with no customer service at all. We are from Western Australia but our luggage, instead of Melbourne residers', was picked out to be not coming back with us from Merimbula to Melbourne, due to weather condition. I missed out the announcement because...

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7/25/2019 N Carter

✅ Trip Verified | Perth to Albany. Rex is the least reliable airline I have ever flown. Around 50% of the flights I take are late and often by 4-6 hours. The worst thing is the late and casual way they inform you about your delay. You are typically 30mins from boarding and receive a text that the plane will leave in x hours and...

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7/25/2019 A Balteyn

✅ Trip Verified | I was flying today from Albany to Perth and was particularly delighted with the customer service from Kiara. I am flying almost every week with different companies and I haven’t had a better flight attendant. It is very challenging to make people comfortable on a small plane like Saab SF340, but her attitude m...

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7/1/2019 M Nameri

✅ Trip Verified | Perth to Albany. This is the worst regional airline I have ever had to fly. They are always late with very poor communication. Fortunately for them, there is no competition in the routes they fly. Otherwise they would not have a business. They should be ashamed of the poor service they provide.

5/28/2019 Julie Wright

Not Verified | Just want to say a big ‘thank you’ to Julie in customer service! We had an unexpected death in the family & I had to change my teenage sons flights to get him home early. Julie was so kind & made sure the flight crew were aware that he may be a little emotional. She even went as far as to ring me an hour before h...

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2/21/2019 D Masero

✅ Trip Verified | I have flown with Reginal Express or 'REX' as known locally several times previously. Last Thursday 14th February 2019 I boarded a flight back home to Adelaide from Mount Gambier where I had been on a business trip. I was greeted by Carly who was our flight attendant for the flight. I was pleasantly surprised ...

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9/29/2018 Jody McDonald

✅ Trip Verified | Monkey Mia to Perth. The flight attendant Kiara was such a delight. She was so welcoming and made every effort to make the flight as comfortable and enjoyable as possible. Her personality was a delight. I was lucky enough to have her on my return trip to Perth. So much nicer than the Virgin staff (Melbourne to...

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8/25/2018 S Andrews

✅ Trip Verified | Sydney to Griffith. Always delayed. Overly expensive. Overall experience is beyond poor. 70% of the time I experience delays. The only reason I fly with REX is because no other airline goes to my rural destination. I understand delays are sometimes unavoidable, however, that should be the exception, not the nor...

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8/24/2018 E Smith

✅ Trip Verified | I have been flying to work with Rex airlines every week since December between Burnie and Melbourne. Unfortunately it is the only airline operating in this route so I have to put up with their poor service. 80 percent of the flights have been delayed. The customer service is poor so that you can`t even get a pr...

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8/22/2018 C Nelson

✅ Trip Verified | Perth to Albany. Rex has a relaxed approach to service and information and punctuality. On board is very convivial - nice genuine service for the short flight, and with the pilots saying hello before you step up on board. But everything else can be weirdly substandard for 2018. Out of the last 8 flights on this...

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5/1/2018 Douglas McDonald

✅ Trip Verified | Hats off to Rex for once again delivering the most exceptional service on their 7.20pm service from Melbourne to Albury on Friday 27th April 2018. From check in to boarding, from a laugh with the first officer at the foot of the stairs at how cold it was on the tarmac at Tullamarine, to the most outstanding cab...

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3/18/2018 N Baxter

✅ Trip Verified | Early morning Flight with Regional Express from Sydney to Moruya on 16 March 2018. The flight departed on time and was very comfortable. A huge thanks to the sole flight attendant on board. Not only was she cheerful and professional, her attentiveness to all passengers was by far the best customer service I hav...

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2/8/2018 Jess Mason

✅ Trip Verified | Flew Mount Isa to Cairns. Absolutely fantastic service! Travelling with an infant at the age of 6wks on my own was a little daunting but Regional Express made the trip so comfortable and reassuring for myself and my baby. Would fly with them over a larger airline anytime. Thank You Rex!

1/6/2018 S Shaw

✅ Trip Verified | My husband, 2 young boys, aged 4 and 7, and I flew to Merimbula for a holiday and we were allocated 2 x 2 seats in consecutive rows. My boys chose to sit together and my husband and I sat directly behind them. As we ascended, both of them started to panic, one feeling sick, the other saying he couldn’t breath. ...

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10/17/2017 N Lester

✅ Verified Review | Armidale to Sydney. A great country airline. Genuine customer service and hospitality. The whole experience was fantastic. The online booking was easy. The check in procedure was great. Onboard the solo flight attendant was exceptional. The catering was excellent. Comfort and safety outstanding.

8/5/2017 Bronwyn Tidswell

✅ Verified Review | I would like to offer my profound thanks to all Rex ground staff and our flight attendant for making my day of retirement so overwhelming. I have been travelling to Whyalla to work as a diagnostic sonographer for many years and I travelled back to Adelaide from Whyalla for the last time two weeks ago. The Su...

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7/14/2017 Jarrad Hutchinson

✅ Verified Review | Regional Express flight from Albury to Sydney delayed nearly 3 hours. We were notified 45 mins before planned departure however not the reason. If this was a mechanical delay then it's reasonable to expect that if it is fixed early we can board early so we continued to the airport. However on arrival, we find...

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4/8/2017 SeatGuru User, Saab 340B (SF3) seat 4A

Seat was pretty tight but then again, it's a regional aircraft, commonly used on 25-30min sectors. Quite noisy because you are right by the propeller, but the service was good