Regional Express

3.5
39

Regional Express Fleet


58 Regional Express reviews

7/1/2019 M Nameri

✅ Trip Verified | Perth to Albany. This is the worst regional airline I have ever had to fly. They are always late with very poor communication. Fortunately for them, there is no competition in the routes they fly. Otherwise they would not have a business. They should be ashamed of the poor service they provide.

5/28/2019 Julie Wright

Not Verified | Just want to say a big ‘thank you’ to Julie in customer service! We had an unexpected death in the family & I had to change my teenage sons flights to get him home early. Julie was so kind & made sure the flight crew were aware that he may be a little emotional. She even went as far as to ring me an hour before h...

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2/21/2019 D Masero

✅ Trip Verified | I have flown with Reginal Express or 'REX' as known locally several times previously. Last Thursday 14th February 2019 I boarded a flight back home to Adelaide from Mount Gambier where I had been on a business trip. I was greeted by Carly who was our flight attendant for the flight. I was pleasantly surprised ...

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9/29/2018 Jody McDonald

✅ Trip Verified | Monkey Mia to Perth. The flight attendant Kiara was such a delight. She was so welcoming and made every effort to make the flight as comfortable and enjoyable as possible. Her personality was a delight. I was lucky enough to have her on my return trip to Perth. So much nicer than the Virgin staff (Melbourne to...

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8/25/2018 S Andrews

✅ Trip Verified | Sydney to Griffith. Always delayed. Overly expensive. Overall experience is beyond poor. 70% of the time I experience delays. The only reason I fly with REX is because no other airline goes to my rural destination. I understand delays are sometimes unavoidable, however, that should be the exception, not the nor...

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8/24/2018 E Smith

✅ Trip Verified | I have been flying to work with Rex airlines every week since December between Burnie and Melbourne. Unfortunately it is the only airline operating in this route so I have to put up with their poor service. 80 percent of the flights have been delayed. The customer service is poor so that you can`t even get a pr...

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8/22/2018 C Nelson

✅ Trip Verified | Perth to Albany. Rex has a relaxed approach to service and information and punctuality. On board is very convivial - nice genuine service for the short flight, and with the pilots saying hello before you step up on board. But everything else can be weirdly substandard for 2018. Out of the last 8 flights on this...

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5/1/2018 Douglas McDonald

✅ Trip Verified | Hats off to Rex for once again delivering the most exceptional service on their 7.20pm service from Melbourne to Albury on Friday 27th April 2018. From check in to boarding, from a laugh with the first officer at the foot of the stairs at how cold it was on the tarmac at Tullamarine, to the most outstanding cab...

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3/18/2018 N Baxter

✅ Trip Verified | Early morning Flight with Regional Express from Sydney to Moruya on 16 March 2018. The flight departed on time and was very comfortable. A huge thanks to the sole flight attendant on board. Not only was she cheerful and professional, her attentiveness to all passengers was by far the best customer service I hav...

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2/8/2018 Jess Mason

✅ Trip Verified | Flew Mount Isa to Cairns. Absolutely fantastic service! Travelling with an infant at the age of 6wks on my own was a little daunting but Regional Express made the trip so comfortable and reassuring for myself and my baby. Would fly with them over a larger airline anytime. Thank You Rex!

1/6/2018 S Shaw

✅ Trip Verified | My husband, 2 young boys, aged 4 and 7, and I flew to Merimbula for a holiday and we were allocated 2 x 2 seats in consecutive rows. My boys chose to sit together and my husband and I sat directly behind them. As we ascended, both of them started to panic, one feeling sick, the other saying he couldn’t breath. ...

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10/17/2017 N Lester

✅ Verified Review | Armidale to Sydney. A great country airline. Genuine customer service and hospitality. The whole experience was fantastic. The online booking was easy. The check in procedure was great. Onboard the solo flight attendant was exceptional. The catering was excellent. Comfort and safety outstanding.

8/5/2017 Bronwyn Tidswell

✅ Verified Review | I would like to offer my profound thanks to all Rex ground staff and our flight attendant for making my day of retirement so overwhelming. I have been travelling to Whyalla to work as a diagnostic sonographer for many years and I travelled back to Adelaide from Whyalla for the last time two weeks ago. The Su...

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7/14/2017 Jarrad Hutchinson

✅ Verified Review | Regional Express flight from Albury to Sydney delayed nearly 3 hours. We were notified 45 mins before planned departure however not the reason. If this was a mechanical delay then it's reasonable to expect that if it is fixed early we can board early so we continued to the airport. However on arrival, we find...

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4/8/2017 SeatGuru User, Saab 340B (SF3) seat 4A

Seat was pretty tight but then again, it's a regional aircraft, commonly used on 25-30min sectors. Quite noisy because you are right by the propeller, but the service was good

10/20/2016 SeatGuru User, Saab 340B (SF3) seat 8C

Great view searved well. But the noise leval was high because it was behind the engine.

4/22/2015 Brendan McGarrigan

Flew ADL-PLO recently. Staff member at the gate was very unprofessional always on his mobile and was very dismissive of my query. Showed little interest in providing any level of customer service something as simple as boarding the 36 passengers on the flight seemed to be an inconvenience for him. On board flight attendant on th...

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3/4/2015 E Smith

This has become the worst airline in Australia from one of the best. I used to live in Wagga Wagga and regularly used Rex and it was fine then. Now I only use it to fly from Moruya where we have a second home to Sydney and it is always a really unpleasant experience. The check-in and gate lounge staff are really rude at Sydney (...

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3/4/2015 Nicholas Janides

I had the pleasure of flying this excellent little airline from Melbourne to Albury and return recently and have to report two excellent flights. The aircraft the Saab 340 was really comfortable and ideal for the 40 minute flight. I was really delighted to be greeted by the captain and solo flight attendant at the entrance of th...

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3/3/2014 Craig Willis

Flew Albury-Sydney return and what a great experience. Flight was delayed by about 5 mins departing Albury but assured we would land on time which we did. Service from single cabin crew was great with tea and coffee offered with a biscuit and a pack of snacks. Return was also great with pilot greeting us at the stairs and we too...

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