Royal Jordanian Airlines


Customer reviews

10/10/2019 P Garner

✅ Trip Verified | New York to Jeddah via Amman. The worst customer service via telephone and web I have ever experienced. Every phone call made to discuss the same concern on the flight received a different answer, finally American Express had to intervene to which they also experienced hardships. The staff over the phone is ru...

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9/23/2019 Tom Gooch

✅ Trip Verified | Today is 22 Sep 19 and I have been attempting to trace my lost luggage from RJ264 Chicago to Amman dated 8 Aug 19. My ticket was purchased through American Airlines as a OneWorld codeshare. American confirmed scanning the bag delivered to RJ264 before departure. After waiting at AMM baggage claim for the 1st 4...

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9/7/2019 Ahmad Jaradat

Not Verified | New York JFK to Amman. Worst airline ever. I fly at least once a month to different destinations and this time I decided to fly with RJ. A few minutes before we were supposed to board our flight from JFK to Amman, the branch manager announced a delay in our flight without any details instead of allowing us to boa...

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8/27/2019 Ire Kod

Not Verified | Amman to Kuala Lumpur via Bangkok. Service and food on my flight to Kuala Lumpur via Bangkok was ok. I could stay in the airplane during fuelling, which was good. The only disturbing thing was the dimmable windows. They were just locked into darkness for the whole flight. There's a reason why I chose a window sea...

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8/25/2019 Husni Al Khalili

Not Verified | Amman to London. The staff is reckless when it comes to safety of passengers. When In the plane Near to me there was a woman with 2 kids. During take off one of the kids was sleeping on the floor without fasten seat belt. The staff walked near by us saw the child and did not encourage the mother to take safety me...

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8/19/2019 Anders Pedersen

✅ Trip Verified | Copenhagen to Dubai via Amman 18 Aug. 2019 on A320 and A321, respectively. Check In in CPH a breeze though the attendant was junior. Got my luggage tagged for next 4 legs on my journey. They also issued 4 Boarding Passes on the spot even the last 2 sectors was on another airline and on another ticket. Well don...

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8/17/2019 S Hemstein

✅ Trip Verified | Amman to New York JFK. Violence on aircraft during flight, aircraft was not in the greatest condition, seat was uncomfortable it would have been better if not for the fact that a big fight broke out during the flight and crew did not really deal with it properly. Would not be my first choice.

8/2/2019 Anders Pedersen

✅ Trip Verified | Tried for my first time this airline 1 August 2019 from Dubai to Copenhagen via Amman. Both aircraft were on older, worn but fairly clean A320 machines. No IFE apart from flight trip map displayed on shared monitor in front of cabin sections. Individual screens were installed but not activated. Trip went well ...

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7/23/2019 Andrew Dinh

✅ Trip Verified | Chicago to Tel Aviv via Amman. I am a paraplegic and had a trip out of the country on June 2. Royal Jordanian Airline misplaced my wheelchair on the way flying to my destination which was in Jerusalem on June 3. I had filed a lost and found claim when I was at the Tel Aviv Airport. The last time I had my wheel...

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7/17/2019 Viswanath Vemulapad

✅ Trip Verified | My son and I were flying RJ 733 to Amman from Riyadh on the 27th June to attend a colleagues' wedding scheduled at 9PM on 27th June 2019. Flight original timing was 12:20PM and changed to 14:10 hours. This change was announced on the previous day itself (26th June 2019). This means that the airlines had enough...

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7/5/2019 Abdallah E, Boeing 787-8 (788) seat 3K

7/5/2019 This is the world's worst airline seat! I thought the old Delta bsns class seats were bad, but cannot compare. Metal rail cuts into thigh near knee; cannot scoot back in seat if short or reach foot prop. Too narrow. Hard to access tray. Forget the word comfort! Hard to reach seat controls. Slightly difficult media cont...

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6/27/2019 H Nerzin

✅ Trip Verified | Tel Aviv to Amman. We had a short flight to connect to Amman to connect to Heathrow to connect to LAX to Fly home. Food was not an issue, but there was smoking on the plane. Stewardess spent the entire time on her cell phone texting , even when announcement had been made to put electronics away. She never once...

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6/23/2019 Jorge Miranda

Not Verified | Cairo to Tel Aviv via Amman. Terrible experience, 4 hours delay, makes us lose a connection and changing from 50 mins to 6 hours of connection. IFE does not work. Good meal. Nt compensation.

6/16/2019 N Shahin

Not Verified | New York to Amman on Boeing 787. The cabin crew were nice and were pretty friendly. The food was my concern - for breakfast we had bread and a little container of jam and orange juice served at the end of our 11 hour flight. The seat comfort was ok and it was fine for the price. The entertainment was good.

6/4/2019 F Steener

✅ Trip Verified | Amsterdam to Bangkok via Amman. Surprisingly nice experience. Both legs leaving about 20 minutes late and arrived on time. Biz seat on the A321 very comfortable and sufficient for the 4 hours 30 minutes leg. Also the flat seat on the 787 was comfortable and I was able to sleep 6 hours. Food was served plenty a...

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5/28/2019 A Manarides

✅ Trip Verified | Chicago to Larnaca via Amman. First time I have flown with Royal Jordanian Airlines and I'm sure is the last time. Me and my family we went to US with an overnight stay in Amman because they had only one flight per day from Amman to Larnaca. We stayed in the airport hotel which was supposed to be a 4 star hote...

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5/27/2019 Kim Human

✅ Trip Verified | London Heathrow to Amman with Royal Jordanian Airlines. I am dismayed that despite arriving early to the airport that we could not select our seats and as I explained I did not want to be seated over the wing, in front or behind was fine. I was then lied to by a member of the check in staff who said row 17 was ...

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5/24/2019 S Chadanant

✅ Trip Verified | Bangkok to Amman. Ok seat. Limited in-flight entertainment. Poor food. Staff (both ground staff and cabin crew) met basic expectations, but don't expect friendliness or decent service.

5/22/2019 L Heane

✅ Trip Verified | I loved my Royal Jordanian experience on the leg from Kuala Lumpur to Bangkok (before the aircraft went on to Amman.) I bid for an upgrade to business class and the bid was accepted. The cabin was particularly empty that night so I was able to get an entire row to myself, I chose a window seat. The ticket and ...

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5/19/2019 W. Robert Kmen

✅ Trip Verified | Hong Kong to Bangkok. Aside from the late scheduled departure ( 1:35) and arrival (00:30 Hong Kong) times, this was a very pleasant flight. Check-in was handled efficiently. I was given a lounge invitation for the Priority Pass lounge at HKG, but I had my heart set on visiting the QANTAS lounge instead since b...

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