✅ Trip Verified | Tel Aviv to Amman. We had a short flight to connect to Amman to connect to Heathrow to connect to LAX to Fly home. Food was not an issue, but there was smoking on the plane. Stewardess spent the entire time on her cell phone texting , even when announcement had been made to put electronics away. She never once looked up for her phone.
Not Verified | Cairo to Tel Aviv via Amman. Terrible experience, 4 hours delay, makes us lose a connection and changing from 50 mins to 6 hours of connection. IFE does not work. Good meal. Nt compensation.
Not Verified | New York to Amman on Boeing 787. The cabin crew were nice and were pretty friendly. The food was my concern - for breakfast we had bread and a little container of jam and orange juice served at the end of our 11 hour flight. The seat comfort was ok and it was fine for the price. The entertainment was good.
✅ Trip Verified | Amsterdam to Bangkok via Amman. Surprisingly nice experience. Both legs leaving about 20 minutes late and arrived on time. Biz seat on the A321 very comfortable and sufficient for the 4 hours 30 minutes leg. Also the flat seat on the 787 was comfortable and I was able to sleep 6 hours. Food was served plenty and good. Not on restaurant level, but good. A pity they do not serve from the food trolley anymore. On the second leg leaving after 2 am, a snack plate (Arabian Mezze) was served. Many others writing here were disappointed with that late night snack, only. I liked its taste and how fast the service was over, so the cabin went silent and everybody sleeping. But they should change their website concerning Crown Class dining, on which they promise on medium to long haul flights 4 course meals, which is on that route not correct! The Thai staff on the second leg was very skilled and well trained, the Jordanian staff were less organized and friendly. So a good but not great experience. But I got in a sales a special, about 40% lower than the average price for that route and season. At the standard pricing there are plenty competitors with a better Biz class. I would book and fly them again if I could get an equally good offer.
✅ Trip Verified | Chicago to Larnaca via Amman. First time I have flown with Royal Jordanian Airlines and I'm sure is the last time. Me and my family we went to US with an overnight stay in Amman because they had only one flight per day from Amman to Larnaca. We stayed in the airport hotel which was supposed to be a 4 star hotel. Instead is a -4star hotel. Very dirty. We complained to the airline and they promised on the way back that things will be different. Absolutely nonsense. Exactly the same thing . They do not pay any attention to their customers complains even if you send pictures and make a formal written complain. Nobody cares.
✅ Trip Verified | London Heathrow to Amman with Royal Jordanian Airlines. I am dismayed that despite arriving early to the airport that we could not select our seats and as I explained I did not want to be seated over the wing, in front or behind was fine. I was then lied to by a member of the check in staff who said row 17 was in front of the wing. This was a blatant lie and I am very unhappy about being seated in this position. I don’t understand when we arrived so early why we couldn’t have a seat of choice.
✅ Trip Verified | Bangkok to Amman. Ok seat. Limited in-flight entertainment. Poor food. Staff (both ground staff and cabin crew) met basic expectations, but don't expect friendliness or decent service.
✅ Trip Verified | I loved my Royal Jordanian experience on the leg from Kuala Lumpur to Bangkok (before the aircraft went on to Amman.) I bid for an upgrade to business class and the bid was accepted. The cabin was particularly empty that night so I was able to get an entire row to myself, I chose a window seat. The ticket and gate staff were contracted out in Malaysia, and it was obvious that they had only minimal interest in keeping you happy. They were efficient, but clearly not invested in their work. The cabin staff was quite good, though, and earn high marks in service. A light snack was served with full china and cloth table covers, and drinks were free flowing. The entertainment screen was massive, and the selection was huge. The noise reducing headsets were of good quality, and come with sanitary covers so you know they're clean. The outlets worked, the space was well thought out, and I wish the flight had been a little longer. Two hours wasn't enough to really experience all the options. My only complaint was that the bar area in the back of business class (where snacks and drinks are normally on offer) wasn't stocked for this short flight. It would've been a nice touch.
✅ Trip Verified | Hong Kong to Bangkok. Aside from the late scheduled departure ( 1:35) and arrival (00:30 Hong Kong) times, this was a very pleasant flight. Check-in was handled efficiently. I was given a lounge invitation for the Priority Pass lounge at HKG, but I had my heart set on visiting the QANTAS lounge instead since both airlines are One World partners. This worked out perfectly. We were about 20 minutes late in boarding and with push-back, but there is enough cushion in the schedule so that we arrived in BKK on-time. Service onboard was friendly and attentive. We were served a modest snack, but I wish I had known that the meal service would be frugal, so that I could have indulged myself more generously in the lounge. I had communicated a special request to RJ customer service, and they responded positively and courteously. My first row window seat was comfortable, but obviously there was not a lot to watch at that hour. The adjacent seat was unoccupied, which always contributes to comfort. I really enjoyed the boarding video which presented scenes of Jordanian landscape and culture, but during the flight, I only watched the in-flight map. In sum, this was a good experience, and I certainly would fly with Royal Jordanian again if the opportunity arose.
✅ Trip Verified | Royal Jordanian advertises about 5 flights a day between Amman and Cairo. However on both my outbound and inbound flight RJ cancelled the flight I purchased and put me on a later flight (9 hours delay outbound, 3 hours delay inbound) without explanation or compensation. The company clearly does not intend to operate flights as scheduled and will not hesitate to cancel empty flights to cut losses, at the expense of the passenger. Completely unreliable. Do not use.
✅ Trip Verified | Bangkok to Cairo via Amman. Check in counter does not count scuba equipment bag as free allowance as described on their website. Seat and plane is quite good. 1 big meal and 1 small meal (Sandwiches) for long flight (8-hour flight from Bangkok to Amman) and 1 small meal for short flight. (Amman to Cairo). It would be recommended if you do not need to go Amman Airport as staff was terrible there.
✅ Trip Verified | Tel Aviv to Amman via Copenhagen with Royal Jordanian Airlines. We did not get any information regarding the delayed flight, we had to look it up online ourselves. The information provided of the lady in the check-in was rude and not at all polite. She talked to us like we should know everything ourselves. The flight was 3 hours delayed and she didn't provide us with a connecting flight to Copenhagen. So at the moment, we do not know how to get home. It is the worst service I have ever received from an flight company.
✅ Trip Verified | Trip from Moscow to Aqaba via Amman and back. I enjoyed my flight with Royal Jordanian. Although ground service was a bit hectic, it was friendly and efficient. The planes were not particularly new, but the seats were very comfortable. The food served onboard was delicious, cabin crew was very nice and performed their job professionally. All flights were on time. Our connection in Amman on the way back was very short, that is why one piece of our luggage was left in Amman, but it was quickly found and sent back to us with the next flight and delivered home.
✅ Trip Verified | Amman to London. My one and only time I will travel with this awful airline. What a misfortune to travel by this airline who in this day and age still prefers to treat its customers with the utmost rudeness you can imagine. No courtesy, smile, welcome, plain indifference topped up with total incompetence and lack of care. Still living in the dark ages. Please take note and avoid.
✅ Trip Verified | Worst customer service I have ever experienced. My husband’s luggage was lost 6 weeks ago. I understand that this can happen, but the problem is the appalling lack of customer service following this event. We have sent over 18 emails and made more than 20 phone calls, but get limited to no reply and still have not even been able to get a link to or a compensation form to fill in for compensation. I have never been so frustrated or experienced such poor service. I will never again fly with Royal Jordanian Airlines.
25A and 25K should be red. The exit door protrudes from the wall mere inches in front of the seat, severely restricting legroom. The window is misaligned, restricting shoulder room as well. Extremely uncomfortable, especially for long haul.
✅ Trip Verified | Well yes, they were 26 minutes late arriving at Zurich, but we also arrived just 26 minutes late at Amman airport, which is comparably small, easy and fast to navigate. We had just 8 minutes from plane to plane. Flights themselves uneventful, seated in row 8. Standard Recaro seats with personal screens and a better that nowadays pitch. Comfortable. Entertainment system not very responsive and remote control not very intuitiv at first, but you will manage. Food served in boxes with not really healthy options. This is less important, because you always have the option to buy lunch/dinner at the airports and bring it onboard. Service rushed and not very attentive. We got twice actually not really what we have ordered or only the half. Only on service on these 4.5 and 2.5 hours legs. But we brought drinks with us too. - As the tickets for two was the same price as one ticket with the cheapest competitor, quite a fair deal.
✅ Trip Verified | Amman to Sulaimaniyah. Insufficient cabin service, the food was rubbish it included 3 items which were unhealthy cakes and sugary juice. The Airline office told me that they checked in for me to a seat close to my dad who purchased business class, but when we went to the airport we found out that it wasn’t like that. The seats were an absolute discomfort.
✅ Trip Verified | London to Amman (and return) B787 Economy Good, competent performance by RJ. On time departure and arrival both legs. Catering as good as one might expect in economy. IFE limited but manageable. Sound quality a bit of a struggle. Boarding pass control at gate at AMM a bit clunky - long wait for economy while business / frequent flyer line sat empty and didn't respond until prompted.
✅ Trip Verified | Flew Royal Jordanian crown class for the first time from Bangkok to Chicago via Amman. Overall a fair experience. The plane was clean and seats reclined fully but service was very mediocre and the food choices were more like what you would get in coach. The wines were of poor quality and the service was unattentive. After the food was served the attendants spent most of their time behind the curtain and if you wanted anything you would need to hit your button. The configuration of cabin is 2-2-2 and thus if you are in the window you have to crawl over your seatmate to get access to the bathroom. The first row has much more foot room then the other rows and I found it more comfortable on my second leg of the trip as I was in the second row on the first leg. The lounge in Amman is also fairly sparse in terms of food, drink and cleanliness. In contrast I flew Qatar Airways outbound which was fabulous. Overall this was the worst business class international flight I have been on. Additionally the IFE was of poor video quality and very limited western choices. I would certainly look to another airlines if possible as Royal Jordanian is well behind other carriers in the business class offering.