Santa Barbara Airlines

2.8
16

25 Santa Barbara Airlines reviews

12/14/2016 Z Janus

✅ Verified Review | I'll not fly again with Santa Barbara Airlines again. Flight from Panama City to Caracas was cancelled. Waited in line for 2 hours just to get to the counter for the hotel they were offering. The staff did not seem well prepared to handle the situation - "maybe you fly tormorow". They called us to be at airpo...

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7/3/2015 Robert Hill

We arrived to the airport about three and a half hours early. The line to check-in extended across most of the terminal. The line moved about twenty feet in 2.5 hours. My wife (who was the only one flying to Caracas) went to the counter to find out what was going on but was told nothing. When we finally reached the counter and c...

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5/11/2015 Eduardo Montero

I tried to avoid Santa Barbara at all costs for trip between Caracas and Miami round-trip. They had been notorious for very long and cruel delays. Had no more choice and to be fair was pleasantly surprised that my experience was quite good. Flew in an old but nicely refurbished B 767. 300 that I think has helped them regain some...

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2/17/2014 L Garcia

Miami-Caracas-Miami. My flight was one hour late it took off and 1 hour 15 minutes after taking off the captain came on the speaker and said we had to return to Miami due to technical difficulties. At that point flight attendants had already served most of the passengers dinner they came through again and picked up all the trays...

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7/31/2012 E Hildebrand

Miami-Caracas-Miami. Our flight from Miami-Caracas was delayed 1hr but I like to book my connections at least 2 hrs apart. In Caracas I was clear from immigration within 30 min and went to pick-up my luggage - another hour delay for the luggage leaving me with less than 1/2 hr to run to find my connection. The way back was even ...

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1/4/2012 F Zabala

Miami to Caracas to Guayaquil to Quito. Quito to Caracas to Miami. Flight from Miami to Caracas was delayed a couple of hours but we expected this and planned accordingly. Flight attendants were polite and professional and the food and beverage service up to expectations. The layover in Caracas was confusing as I have never trav...

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9/17/2011 L Griner

Our flight from Miami was delayed 4 hrs causing us to miss our connection to Guayaquil. We were told to come back the next day at 1pm. We came back at 11.30 am and were shifted from one place to another for 5 hours always being told they had us on a flight at 6 pm. At 4pm I had enough and went to the other airline to check-in. T...

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9/7/2011 L Wade

We booked a round trip from Miami to Quito. Our trip to Quito had a layover in Venezuela supposed to be 2 hrs. We landed and saw it was delayed for another 5 hrs which put us at 7pm departure. We waited till 7 no plane and no word. We waited until 9 this went on until 2 in the morning. After we boarded the pilot told us we would...

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8/18/2011 A Decolt

Panama City to Caracas - a journey of 2 hrs. There was very little legroom but we were served quite a decent meal and considering it was a short flight I was impressed. We departed on time but arrived 20-30 min late.

7/28/2011 A K Cusack

UIO-CCS. There were no problems to speak of nor was the experience extraordinarily positive. First off I should say that I had problems in booking via the Santa Barbara website and so had to visit their agency in Quito. I had my bags fairly thoroughly checked by migration people in Quito but that's understandable given the flow ...

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6/30/2011 C Billingsly

Your "savings" by going cheap with Santa Barbara may cost you more in the long run! Miami-Caracas-Quito was smooth. The return trip was unreal. My friends and I went back and forth between anger and laughter because the it seemed like a bad comedy routine. Our 7 AM flight was cancelled and there were no SBA employees to tell us....

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6/28/2011 S Johnson

MIA-CCS Business Class. The affordable Business Class fare was too good to pass up. Check-in smooth. There is a separate business line but no sign so walk past the economy line and you'll see it. I was provided access to an executive lounge. Boarding standard a dedicated line for business passengers would have been nice as I arr...

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6/1/2011 M Gentry

One of the worst if not the worst I ever flew. When I arrived at Caracas I was informed that the plane has a 35 hours delay. I got a new boarding pass with a seat in one of the last rows. When the time of flight came closer and a plane came to the gate we had to build a line but not without loud protest from many travellers SBA ...

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2/22/2011 Jerald Sherman

My wife and I flew SBA Round trip from Miami to Quito with a stop in Caracas last week. I had read a number of bad reviews before the flight. I am familiar with South American aviation and always expect canceled or delayed flights with any South American airline. I don't care which one they all have this problem! Our flight out ...

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11/27/2010 N Mitchell

CCS-UIO I was warned – and I should have listened. Because of what I had been told and also what I had read on this site I had originally booked an indirect route but changed my reservation at the last moment in order to supposedly save 3 hours travelling time whilst keeping my fingers crossed. The 18h00 departure was already pu...

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7/24/2010 John Shinkunas

Miami to Caracas was fine. However Caracas to Quito was a different story. A normal 2 hour layover turned into a 7.5 hour layover kept changing gates with no reason and when they did speak it was in spanish only. Return trip flight from Quito to Caracas was delayed 2 plus hours then Caracas to Miami was delayed another 2 hours. ...

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6/5/2010 R Baker

Miami to Quito. Pleasant ticket agents good cabin staff clean aircraft and decent meals. The only issue was the baggage contractor in Caracas. We had to change planes in Caracas and baggage handlers thought it was fun to throw the bags on the ground make every attempt to crush baggage - and the same when the baggage was put on t...

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5/29/2010 George Vrontos

I flew with their national subsidiary Aserca Airlines from CCS-PZO-CCS. The morning flight was on time with an old DC-9-31 plane. The service was plain; they offered only beverages or water. The return flight was in the afternoon and they had 2 hours delay. The aggravating thing was that; when we were boarding on the plane at 8:...

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5/28/2010 Volker Beck

Tenerife-CCS-MIA in business. TFN-CCS in an old ex AC Boeing 767 old business class seats but good service during the flight (Champagne good wines good food). Very nice staff even the captain came during the flight and asks every business passenger if everything is OK.Transfer in CCS a little complicated they are not used to it....

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5/3/2010 T Christiansen

Big mistake to fly with SBA on a trip from Madrid to Caracas we were one day late and told several stories as to why the flight was late leaving Madrid. There was no help to be had from the ground staff and neither from the main office in Caracas. During the flight there was no service for a great deal of the time because the fl...

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