Scandinavian Airlines (SAS)


Customer reviews

6/29/2019 Henrik Birn

✅ Trip Verified | Copenhagen to Aarhus. Another delayed flight with SAS. This appears the norm, rather than the exception and in my experience delays are always announced very close to departure time leaving one with no chance to adjust or change plans. Avoid if you can.

6/27/2019 Zyad Eldanasoury

✅ Trip Verified | Warsaw to Copenhagen. As i paid a price of full service carrier i felt like I’m flying with low cost airline. They haven’t used an aircraft from their fleet they used a old B737 probably leased from airline called Jet time where you can’t even extend your leg. Air conditioning wasn’t working properly as for 45...

Read More
6/25/2019 Valentina Marangoni

✅ Trip Verified | Olbia to Stockholm. Incredible flight with SAS! We were the only two passengers on the flight, probably because it was during the Swedish midsummer holiday, and the plane was empty. The cabin crew were super welcoming, and they upgraded our booking to all Inclusive! Best flight of my life.

6/21/2019 Elizabeth Sullivan

✅ Trip Verified | Boston to Oslo via Copenhagen. Worst customer service I have ever encountered in any business. They don’t give a damn about customer service. I am gravely disappointed and they have ruined the start of my trip. I have never taken the time to write a negative review in my life. But this is egregious.

6/20/2019 G Meissen

✅ Trip Verified | Dusseldorf to Oslo. Avoid SAS at all costs if you're flying economy. SAS does everything to give you the worst possible service on economy - low cost carriers like Ryan Air or easyJet are a blessing in comparison - in order to fleece you with their premium options. We had a cancellation and SAS hugely disappoi...

Read More
6/19/2019 N Sears

✅ Trip Verified | Oslo to Dusseldorf. I went into one of their traps: I had luggage on the way down, but opted for the default without luggage when I choose the trip home. Of course I got no warning before I checked in and had to pay 70 euro. 55 more than prepaid.

6/3/2019 Simeon Dickinson

✅ Trip Verified | Late last night when checking in on line. I noticed something odd. My flight was departing Bergen 4 hours latter and arriving in Stockholm 1 hour latter. Adding 5 hours to my travel for supposedly a 1 hour flight. Now getting to and from airport is another 1hour - + if not familiar with airport. I calculated f...

Read More
6/3/2019 Jorgen Aberg

✅ Trip Verified | Copenhagen to London. Very full morning service to London. Completely disorganized boarding with passengers carrying several pieces of bulky carry-ons exceeding any regulations. Flight delayed due to the ineffectiveness of the crew to handle this everyday situation. How hard can it be to enforce baggage rules ...

Read More
6/1/2019 Chris Mortimer

Not Verified | They sent me a message after my flight was cancelled due to the strike saying if I want to re book my flight with another airline they will refund me the difference. Which I thought was fair enough. Only to be told later I'm not entitled to anything. I'm so thankful it was only Rome to Copenhagen. They want you ...

Read More
5/25/2019 Mitch Maleszyk

✅ Trip Verified | San Francisco to Warsaw via Copenhagen. Creates so many rules in customer service that you cannot be helped. Do not try to understand people. They are just for profit not for people. I was affected by their strike and they are not ready to help me, just protect them by their interest

5/24/2019 Abdallah E, Airbus A330-300 (333) seat 8D

I have read reviews saying how great the business seats are on this SAS flight - we took it in and out of Copenhagen/Chicago but I'm wondering if the reviewers have ever flown another airline in business with lie flat seats. Outbound we were in 4D & 4F. These seats are extremely narrow and the foot well is very tight, the seat ...

Read More
5/24/2019 Tomasz Lorenz

✅ Trip Verified | London to Stockholm. Unjustified check in of cabin precious luggage and damages in result. Cabin crew passing by certain seat rows and not offering even a water. Worn out printed materials. Food from paid menu not available. Overall impression below European budget airline standards. I wish SAS management to r...

Read More
5/24/2019 Klara Thell

Not Verified | I’m deeply disappointed with SAS service. They were rude and didn’t show any sympathy at all when they rebooked my flight less than 12 hours before departure. I booked in August 2018 a flight from SFO to Copenhagen in May. It was a direct flight and I was supposed to sit next to my friend. Less than 12 hours befo...

Read More
5/15/2019 Einar Lauritzen, Airbus A320 (320) seat 12D

Airplane ok, but no more room at emergency exits. Toilet in the back extremely small, nerly for dwarfs.

5/10/2019 A Durnesi

✅ Trip Verified | Stockholm to Kiruna. Not worth the money. Poor service, old aircraft, arrogant ground staff. What else can I say? You can't go to a check in desk, you need to do it yourself. Then you have to take your bag to a bag drop. I checked in a bag that weighed 23 kg and the bag drop computer wouldn't let me because i...

Read More
5/9/2019 Tony Chapman

✅ Trip Verified | London to Stockholm. Flights had to be abandoned due to SAS Pilots strike. No information whatsoever from SAS regarding possible disruption or cancellation and had to make a last minute decision whether to cancel pre-booked accommodation or risk losing everything. The lack of information to fare paying passenge...

Read More
5/3/2019 Nguyen Tam

Not Verified | I flew from Doha to Helsinki via Copenhagen. The flight from Copenhagen to Helsinki was cancelled due to pilot strike. SAS informed me just before my 1st flight that the Copenhagen- Helsinki was cancelled. I was waiting for rebooking or re-routing. But there was no way to contact SAS to check how my flight was re...

Read More
4/27/2019 Michael Schade

✅ Trip Verified | Hamburg to Stockholm via Copenhagen. I heard about the pending SAS pilot strike through the papers two days before departure and realized that I would be affected. I called SAS and asked to be rebooked on another carrier. I was told that the strike might not take place and that they would not book me on a non ...

Read More
4/20/2019 B Borg

✅ Trip Verified | Malta to Oslo via Stockholm. I am a Euro Bonus customer. I am writing this as I feel that SAS doesn't care much (certainly not enough) about its customers. I booked a ticket using my EB points back in September, and paid over 500 kroners for the benefit. A flight I was originally booked on, Oslo-Stockholm on M...

Read More
4/19/2019 S Gan

✅ Trip Verified | Tokyo to Manchester via Copenhagen. Really terrible long haul flight. Seats are uncomfortable and the leg room is worst than budget airlines. Entertainment system is quite basic in technology and in selection of films. The food was terrible! With no selection of meals and drinks only free on first food service...

Read More