Scandinavian Airlines (SAS)


Customer reviews

1/15/2019 Lee, Airbus A340-300 (343) seat 3A

A comfortable business class seat but the ‘A’ row seats are staggered so that one seat has the console next to the window with the seat by the aisle and the following seat has the seat directly next to the window and the console by the aisle. Those seats that are situated directly by the window have slightly more privacy and be...

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1/11/2019 S Davies

✅ Trip Verified | It was flight to Gdansk to Kristiansand via Oslo. Check-in process went very fast same as security control in Gdańsk. However again SAS didn't allow me to access the lounge even if I got *G card. Plane came to Gdańsk completely full but flight back was empty (around 20-30 people on board). Due to late departure...

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1/11/2019 S Marssen

✅ Trip Verified | Copenhagen to Newark. Upgraded from economy to business at check in. Best price used to be USD500 or 40000 point but was now told the best price is appx USD650 and 50000. Service was fine. One older female crew member was awesome but remaining staff was nothing special in terms of service nor politeness. Wifi ...

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1/11/2019 S Davies

✅ Trip Verified | Kristiansand to Gdansk via Oslo. Due to completely overbooked flights, I've travel in SAS Plus this time and I'm really disappointed of service got for this price. You have to check-in your luggage with self check-in counter and choose you seat, which is nice. Also you need to tag your bags and drop them is sel...

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1/11/2019 N Peale

✅ Trip Verified | Absolute worst airline I have ever travelled, would never use again. We were booked to flight to Tromso for the weekend, as was meant to be a trip of a lifetime. Our first flight from Manchester to Oslo was cancelled (were never given a reason) and we were then delayed for 8 hours and rebooked on to different ...

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1/9/2019 S Mealey

✅ Trip Verified | Chicago to Copenhagen via Stockholm. I fly 20+ times a year. SAS is not on par with other international flights. I've never heard of a 1 glass of wine restriction per meal and any additional glasses incurring a charge, not for an 8+ hour flight. On the flight back from Sweden I asked for a Sprite. I was told I...

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1/3/2019 Yaroslav Kravchenko

Not Verified | We picked SAS without proper investigation which I deeply regret. Overall consistently negative experience on 3 flights during winter holidays: 1) all 3 flights were delayed by at least an hour. Surprisingly in none of the cases the delay caused any reaction from the airline staff, nobody even tried to move quick...

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1/2/2019 SeatGuru User, Boeing 737-800 (738) seat 17F

Best seat ever. Next to nice window, emergency exit and as the seat in front of you is removed, you have heaps of space for your legs.

12/28/2018 Antti Westerlund

✅ Trip Verified | Helsinki to Copenhagen via Vienna. Our flight being delayed for total of 5 hours SAS offered total of 50 danish crowns of compensation/person and denied any further help to our family with two kids with our connection flight. Next time considering other airlines first before SAS.

11/22/2018 Kathleen Ellis

✅ Trip Verified | This week, I have already been on SAS flights 3 times, and will be on a 4th Saturday. My first two flights were quite enjoyable. Friendly, attentive staff and a clean plane. However, on my flight today (11/21), from Athens to Copenhagen, I experienced the worst customer service of my life. I was waiting very p...

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11/21/2018 M Barlem

✅ Trip Verified | Stockholm to Berlin. I am normally a friend of SAS. Flew them across the Atlantic twice this year in Business. Love their long haul business product. I find them nice in economy as well. This time though I was gutted. Next to me was a guy who is in adverts on swedish TV. He seemed like a nice guy. No problems ...

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11/20/2018 SeatGuru User, Airbus A340-300 (343) seat 20B

I believed in the comment in here and was happy to get the 20B, but as mentioned by another commenter already the whole row 20 has definetly less leg room than the other SAS Plus seats because of the wall as seperation to the business class, luckily the flight was not that full so I could change to21F where I could put my legs c...

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11/19/2018 SeatGuru User, Airbus A330-300 (333) seat 4A

I highly recommend the seats closer to the window as they provide more privacy and better views. The footwells were larger than I expected and I found them to be practical. The seat is great and there is a lot of storage just like all other seats in this cabin.

11/17/2018 M Sommerville

✅ Trip Verified | Newark to Copenhagen. Two fine flights on economy class, CPH to Newark and return. I got there and back again, safe and happy. As economy passenger my expectations are adjusted to the fact, that I get what I pay for. Clean cabin, good roomy seat for economy class, meals and soft drinks included in the fair pri...

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10/23/2018 Gustav Molin

✅ Trip Verified | Stockholm to Los Angeles. I've lost my last hope in airlines. I enjoy flying with SAS and have previously never encountered a problem dealing with them, but I had heard rumors about their poor customers service and I couldn't believe how bad it actually was when I now finally had to be in contact with them. I ...

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10/19/2018 R Jatish

✅ Trip Verified | Copenhagen to San Francisco. Awful service. The staff at the check in counter had a very foul mood. The food on the flight was terrible and I was traveling business class. They changed the flight last minute to an old aircraft so the seats were not the best and the tv didn’t work for most passengers. Neither d...

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10/18/2018 L Pasirczyk

✅ Trip Verified | Copenhagen to Japan and I can purchase drinks? Are you serious SAS? You hand me some wine since no beer was available anymore, since one drink is free - ok well fine for me.. But with an unfriendliness I have never seen in my life. Thankfully I got a bottle of water on my seat before takeoff. How about you mak...

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10/16/2018 SeatGuru User, Boeing 737-800 (738) seat 7C

Pleasantly surprised. I have been avoiding SAS save for trans Atlantic flights because I though their planes were uncomfortable. Not the case. Granted, this was a short hop from BGO to OSL and the plane wasn't full but even at 6'6", I had enough leg room. Service was decent given the short amount of time in the air.

10/10/2018 SeatGuru User, Airbus A340-300 (343) seat 1D

These seats are ok. There's no additional privacy being upfront and I was blinded by a light in the closet in front of 1A that flight attendants kept opening through the whole flight. The seat felt thin but it is wide. I've slept better on other style seats. TV screen was crisp and filled with movies. Service was friendly but it...

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10/9/2018 Vika, Airbus A321 (321) seat 16A

Missing USB ports in the chairs