Customer reviews

10/28/2019 K Han

✅ Trip Verified | Penang to Singapore. Seats are slightly better compared to AiraAsia. However, priority privilege such as board me first was not given after purchasing. Flight experience was acceptable for low cost carrier flights.

10/28/2019 J Lim

✅ Trip Verified | Singapore to Nanjing. Scoot is a decent airline when they're on time, but the problem is that they often aren't, or force you to accept changes in their schedule at their mercy. Scoot offer a wide variety of destinations at a very competitive price point using very new aircraft, but the biggest problem with th...

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10/26/2019 Zalina Jaflus

✅ Trip Verified | Our flight TR 465 from Kuala Lumpur to Singapore scheduled to depart on 25 Oct 2019 at 10.20pm was delayed to 11.30pm and then delayed to 12.10am - now they just announced will depart at 1.10am. Do they have any concerns on passengers inconvenience.

10/26/2019 N Gan

✅ Trip Verified | I was notified early in the morning that my return flight from Bangkok to Singapore had been rescheduled from 1700 to 1925. Since there were no updates during the day I made my way to the airport arriving with ample time to spare at 1630. I was shocked to be told at check-in that the flight was further delayed...

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10/23/2019 L Machen

We traveled as a family of 4 from Taroko to Taipei for return flight to Singapore on Tue 19th Oct 2019. Due to the length of the journey and the numbers of transits we had to make, we were unfortunately slightly late at check in - just before 3pm, 5min late to be precise. The ground staff refused to let us check in and offered n...

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10/14/2019 Abdallah E, Boeing 787-9 (789) seat 2EF

NO STOWAGE at all for the middle row Seat 2. Luckily bins are quite large and we were able to stow stuff with other passengers. Upgrade was worth it as the leg and pitch is great . Food is rubbish. Only get it if you have to .People were eating their own and didn;t seem to be hassled by staff. Service was fantastic , toilets cle...

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10/10/2019 Anson Wang

Not Verified | Taipei to Singapore. A terrible experience with Scoot. Firstly, it not available to online check in Taiwan, yet there is no warning given at the purchase. My flight was at 23:40, I arrived at 22:15, the check-in counter was already closed. There was still 1hr 15 min away from the flight off. There was no way for ...

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10/8/2019 E Kan

✅ Trip Verified | Singapore to Ho Chi Minh City. I realize this is a budget airline so my level of expectation was already quite low. I’ve been flying with them every week for work and the staff, particularly the ones at the ground are one of the worst I’ve seen. Has no organized policy or set manuals- will charge you extra fee...

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10/6/2019 C Ched

Not Verified | So so so bad. Scoot has rescheduled my flight, not once, not twice, not three times but 4 times! I had to skip a meeting and leave one day earlier to make it on time in Singapore. I must have called the customer service 4 times because of the problems they put me through and when I asked for compensation they jus...

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10/6/2019 Mitran Kumar

Not Verified | Trichy to Singapore. The flight was delayed 1/2 an hour. The seats were cramped. The food was expensive. The crew was nice, but not motivated. Seats were ok, but not too comfy. But it was worth the price.

10/3/2019 H Larsan

✅ Trip Verified | Singapore to Melbourne. Scoot rescheduled my original flights in October 2019 to an entire day later for Both my outbound and inbound flights. This was totally unsuitable for me so I tried to find a different flight that flew on the same days but there were no longer any Scoot flights. Alternative options woul...

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10/1/2019 T Ellen

Not Verified | We booked two flights with Scoot - one from Berlin to Singapore, one from Singapore to Melbourne. A lot of things have been missing. We already knew that they won‘t offer us any food for free, but we expected something to drink, at least water. Nothing was given to us on either flight. The staff was unfriendly. I...

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9/28/2019 W Lewis

✅ Trip Verified | Sydney to Singapore. I found Scoot to be better than some other economy airlines. Check in was quick and easy, the flight was on time, staff and cabin crew courteous and friendly, and prices for on board menus we're fine. A great experience and I will definitely travel Scoot again.

9/28/2019 Pawornprach Pakdeeteva

✅ Trip Verified | The flight I took from Bangkok to Tokyo was a second half from Singapore to Tokyo Narita via Bangkok Don Muang. The boarding process was confusing and disorganised. The aircraft was new and the the cabin was clean. The seat was fairly comfortable but the legroom is average. Luckily, the flight was fairly empty ...

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9/20/2019 L Garner

✅ Trip Verified | Singapore to Surabaya. Flight departed and arrived about 45 minutes late. No Indonesian customs forms were provided to passengers, which is unusual. Other than these, it was a usual budget flight with no free food and jaded crew.

9/15/2019 Mark Anthony

✅ Trip Verified | Gold Coast to Singapore. Was due to be traveling to Singapore for just 1 day. Taking my wife’s parents out of the country to comply with immigration laws and then returning to Australia. Everything seemed normal, we booked online and entered all information including passport details and expiry. Arrived at th...

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9/12/2019 S Ward

✅ Trip Verified | Ipoh to Singapore. First time in Malaysia and not sure what expect. At the airport ground staff were very friendly and helpful. On the aircraft again friendly and helpful. If I visit Asia again and need to use an airline then I would certainly consider Scoot

9/11/2019 Jorge Fernandez

✅ Trip Verified | Jakarta to Berlin via Singapore. On the website it says that it includes a large suitcase (in general) and then that in economic it includes two handbags (I think I remember well). In addition it puts several options of weight: 1 without weight, 2 20 kg (don't remember €), 3 25 kg (don't remember €), etc. Whic...

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8/31/2019 J Richards

✅ Trip Verified | Singapore to Guangzhou. My first Scoot flight. Not bad to be honest. I had a meal and suitcase included in my ticket. Food did not look great but was hot and very tasty. Cabin crew attentive and friendly. New clean aircraft. Seats not too comfortable but leg room surprisingly good. No IFE for this low cost carr...

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8/28/2019 N Gan

✅ Trip Verified | Phuket to Singapore. Don’t take scoot often, But always feel the cabin crew are the best. It’s common that passengers carry heavy luggage on board, although it’s cabin size, but heavier than the allowable weight of 7kg. No matter how full the flight and how full the overhead compartment, they will try to help ...

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