Customer reviews

3/25/2019 Amari Page

✅ Trip Verified | Hong Kong to Melbourne via Singapore. I have flown on many airlines and scoot by far has been the absolute worst experience I have ever had traveling in my entire life by all measures. Every experience with them has been frustrating and ridiculous. I have never encountered more unhelpful and incompetent people...

Read More
3/14/2019 S Deane

✅ Trip Verified | Perth to Bangkok via Singapore. Another very good flight above and beyond the expected standard. Scoot receives a bad press. A recent reviewer on You Tube complains at great length that the airline failed to deliver any of the services it never promised to deliver in the first place, and that it was all but im...

Read More
3/14/2019 Darren Batt

✅ Trip Verified | Gold Coast to Manila via Singapore. Booked early to have it all sorted and quick flight. They changed the flight with 24hr stopover, then we can't change flight, so asked for money back. They will only give part back taking 300 dollars of our money now, they are doing it again for other flight.

3/7/2019 Timothy Irvin

✅ Trip Verified | Seated in 5C, in a supposedly quieter part of the plane. The flight left late, and lost time, arriving an hour late in Berlin. I found the flight uncomfortable. I didn't sleep a wink. There are no frills on Scoot, even the usb port was charged for. The carpet was filthy and worn. I've been on other Scoot 787s, ...

Read More
3/6/2019 P Kerai

✅ Trip Verified | Perth to Phuket via Singapore. We were traveling as a family of 3. Wife, kid and myself. The kid was a minor so she didn't have a seat allocated. But Wife and my seats were allocated on different rows. Asked the crew onboard and they were helpful, though the flight was full she asked the couple seating on a wi...

Read More
3/4/2019 A Galeethan

✅ Trip Verified | Took Scoot for a recent weekend trip from Kuala Lumpur to Singapore. Price and timing suited well so picked Scoot this time over the usual other choices. Flights were OK, on time, seats comfortable etc. Its a short flight so never bothered with food or any of that. During both flights observed the Crew taking ...

Read More
3/3/2019 Eva Johansson

✅ Trip Verified | Singapore to Berlin booked via We booked meal for 2 on this 14 hour flight and paid extra. We did not receive our meals and when I asked why not the stewardess said : it is not on your boarding pass, contact Kiwi. We did not even get free water to drink on this long flight.

2/27/2019 S Varden

✅ Trip Verified | Singapore to Perth. Not having flown Scoot before, given the negative reviews, albeit invariably from Australians, I approached the flight with a little trepidation. No worries! A couple of days prior to the flight I was offered and successfully bid for an upgrade at a reasonable price. Having arrived on a con...

Read More
2/23/2019 S Basianyo

✅ Trip Verified | Singapore to Melbourne. I suggest you do not take this airline if you go for longer that 3-4 hours unless you are prepared to be yelled at by the stewardess for bringing food into the airplane. While I was eating my food a stewardess came and said to me that she'd let me go this time for eating an outside food...

Read More
2/20/2019 R Kemp

✅ Trip Verified | During Chinese New Year I flew from Singapore to Kalibo (Boracay) return with Scoot. Both flights left on time. I ordered and paid for a premium meal online. Unfortunately, I was informed that my meal was not available once I boarded the plane. I was disappointed. However, I asked if it was possible to have th...

Read More
2/16/2019 Sarah Ingram

Not Verified | Singapore to Perth. We paid an additional $55 each for emergency exits seats. The emergency exit row was divided into 3. 3 seats on the far left, 3 seats in the middle and 3 on the far right. We were situated on the far left. The toilets were located on the far right. The 3 emergency exit seats in the middle row ...

Read More
2/15/2019 M Byrne

✅ Trip Verified | Singapore to Perth. The worst airline we have flown. We knew it was a budget airline, but did not expect to have to pay for Everything, from using our own device to watch entertainment, and did not supply any earphones, our welcome drink into business, was a small plastic container of water. Told we were allow...

Read More
2/15/2019 A Marion

✅ Trip Verified | Bangkok to Gold Coast via Singapore on 29 January. The first flight from Bangkok to Singapore was all right, I had a stopover around 4 hours in Singapore to take my second flight. The plane took off at 10.40 pm (Singapore local time), and was supposed to arrived at 8:10 am on the 30 of January. But, after 2h30...

Read More
2/13/2019 Edward C, Airbus A320 (320) seat 1E

This seat has table in arm rest design, so it is little cramp compare to other hot seat like 14C (which i can extend my leg all the way), and due to front panel not too far from first row of seat. I was not able to I stretch out my leg which is a little disappointed.

2/4/2019 Thomas McMurry

✅ Trip Verified | Manila to Singapore. Don't fly Singapore if the connector airline is Scoot! As a frequent flyer to Asia, I have flown Singapore Airlines ever since 1994, and have been delighted. Scoot agents (not wearing any name tags) and its call center are unprofessional, heartless, untrustworthy, lacking of common sense ...

Read More
2/4/2019 Jasper Rom

✅ Trip Verified | Honolulu to Osaka for a base fare of 80 USD, so I shouldn’t complain. There are some things to consider if you fly with Scoot. It’s ultra low cost in all aspects. Long lines for check-in which took about an hour. My bag was 20,8 kg and my hand luggage 5 kg. I had to shift some luggage to my hand luggage to pre...

Read More
2/2/2019 SeatGuru User, Airbus A320 (320) seat TIGHT

Flight was "ok" from flying to Singapore from Macau.However if you put backpacks under the storage,I found out that you can be CRAMPED.

2/1/2019 Tim Janssen

✅ Trip Verified | Kuala Lumpur to Sydney via Singapore with Scoot. Good low-cost airline for long haul flights, horrible for short haul. While the short haul flight had the least leg space I ever had (it was not possible for me to fit my legs in the row) and was delayed by 2 hours, the long haul flights in the 788 and 789 are qu...

Read More
1/29/2019 D Dawes

✅ Trip Verified | My first flight with Scoot. I was very sceptical and worried due to many negative reviews I saw on the Internet. But good experience overall. The flight was comfortable and cabin crew helpful and smiling. The aircraft was changed from TR3 to 777-200 leased from Singapore Air but this was informed well in advanc...

Read More
1/26/2019 Sufyan Raja

Not Verified | Singapore to Perth. It was a good experience flying Scoot on their Boeing 787. The ScootBiz cabin is very spacious and the service was really great despite we had to pre-order our food. From check in to boarding it was smooth. No delays at all. All in all I will definitely fly on ScootBiz again.