Customer reviews

1/20/2019 Lee Manning

✅ Trip Verified | Flight delayed 8 hours in Melbourne which meant I missed my connecting flight to Bangkok. Was told I could wait 24 hours in Singapore for a connecting flight to Bangkok or wait 2 days in Australia for another flight. Chose to take the delayed flight to Singapore and fly Jetstar. Offered $50 voucher for 8 hour ...

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1/18/2019 Sarah Aldred

✅ Trip Verified | Bangkok to Sydney via Singapore. Scoot cancelled our first leg of the flight - Bangkok to Singapore, without any reason or explanation and wouldn't even tell us when we were flying next until our third phone call! The lack of response was crazy. We finally got our delayed flight to Singapore the next day (and ...

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1/18/2019 Kaushik Chakraborty

✅ Trip Verified | Flew Hyderabad to Sydney via Singapore with Scoot. First they delayed the flight by 18hrs, changed our meal options, seating options and then at the airport the gate changed 2 times. Traveling with senior citizens and a 5 year old it was a very bad experience.

1/18/2019 R Kelsey

✅ Trip Verified | Singapore to Osaka. Overall, I think that Scoot is a great airline and offers value for money. My seat was very comfortable despite being very slim in design. I was worried that I was going to have a sore lower back after sitting for 6 hours on the plane and purchased a cushion at Changi Airport before my fli...

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1/14/2019 Kimberly Wong

✅ Trip Verified | My return flight from Kuala Lumpur to Singapore both delayed and rescheduled without proper reason. It significant trouble passengers. When you suppose to touch down at 11pm but at last you end up reaching at your destination 2 hour later than original. All the time cost and travel cost nobody is going to comp...

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1/8/2019 M Nascimbeni

Not Verified | Honolulu to Osaka. Scoot far exceeded our expectations on every account. We were skeptical of flying a cut rate airline and read a lot of (good and bad) reviews prior to booking, but we couldn't turn down the bargain price, so we expected the worst and hoped for the best. We figured it might be an adventure in tr...

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1/6/2019 H Morton

✅ Trip Verified | Singapore to Melbourne. The flight left Changi 20 minutes late and arrived 10 minutes early, which is always good. The 787 has a pleasant interior. I was right at the back in 41A. Lots of leg room there. Scoot are a budget airline, so no frills. I ordered the mushroom lasagne and wine, $19 for the combo. The l...

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1/3/2019 S Peters

✅ Trip Verified | Denpasar to Berlin via Singapore. Staff and flight wise everything was great. However my flight from Singapore to Berlin was nearly an hour late - leading me to miss a connecting flight on another airline. Scoot showed no accountability for this and offered nothing in the way of compensation to what ended up b...

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1/1/2019 Wendy Chee

Not Verified | Guangzhou to Singapore. Flight was very full with uncooperative passengers. Situation was slightly chaotic and I had 3 young kids (under 7 years old) travelling with me. A steward was very professional, genuine and lovely with repeating his instructions to passengers, speaking to my children and interacting with ...

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12/22/2018 C Song

✅ Trip Verified | Singapore to Bangkok. Flight was delayed from 10:05pm to 2:30am the next day. I was unable to find out the reasons for this. I think such long delays are unacceptable without detailed explanations. I will probably avoid using this airline in the future!

12/11/2018 Jennifer Starker

✅ Trip Verified | This is the worst airline I have used. I flew from Singapore to Melbourne on Dec 3. I checked one bag in. When I got to Melbourne my bag was not on the plane. I went to the Scoot baggage desk to let them know, the women behind the desk never turned on a computer to see where it was, she just wrote my email add...

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12/9/2018 J Shearer

✅ Trip Verified | Bangkok to Osaka. First flights on Scoot in their ScootBiz cabin, which is misleading as it is very much a premium economy product. On balance it was a good experience, and in line with my expectations. Both flights were punctual, check in and boarding were reasonably efficient (you'd expect such at KIX, less ...

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12/6/2018 C Dallen

✅ Trip Verified | Osaka to Chennai via Singapore. I'm used to flying with budget airlines so I know what to expect but I think Scoot are ridiculous. Firstly, they changed our flight time so that we had a 20 hour stop over instead of a 1 hour stop over and would not respond when we contacted them asking there were any other flig...

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11/30/2018 B Kahil

✅ Trip Verified | Singapore to Osaka. The worst airline I have come across so far. I travel a lot, but never encountered such poor customer service. They cancel flights and you have to run months after them for a refund.

11/28/2018 Rebekah Ottaway

✅ Trip Verified | Ho Chi Minh City to Male via Singapore. After reading everyone’s comments I thought I would share my negative experience. We arrived at the airport to check in to fly to the Maldives only to be informed that our flight had been changed and left earlier that morning and no one bothered to contact us! I was told...

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11/27/2018 Nicola Fiorilla

✅ Trip Verified | Tokyo to Bangkok. 2 hours waiting in the plane, after that they say flight cancelled and give us 9 us$ Voucher for food. We lost our next flight and hotel in Bangkok but they do not refund us for that.

11/23/2018 W Yang

✅ Trip Verified | Kuantan to Singapore. Very bad customer service. Just don't care the customers even they can help us to check in before 45mins departure. Many of us cannot check in and missed the flight and our flight ticket just waste for nothing.

11/23/2018 Jenson Lim

✅ Trip Verified | Singapore to Taipei. Two weeks before my flight, Scoot cancel the flight and simply sent an email to notify passenger reschedule to next day without and reimbursement to passenger. If passenger not accept reschedule, passenger had to call in Scoot helpline. The helpline totally disable, tried call 3-5 times wi...

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11/23/2018 Teck Lee Lim

✅ Trip Verified | Singapore to Taipei return. I am writing in to compliment the cabin crews onboard both flights. I felt they have discharge their duties very well and I'm highly appreciated them for their service onboard the aircraft. I was very warmly welcome by the crews onboard. Scoot is a budget airline but the high servic...

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11/21/2018 Baljinder Singh

Not Verified | Perth to Amritsar via Singapore. We paid $200 more on 3 tickets for getting 4 hours stay instead of 7 hours stay stay in Singapore. But we still had to sit in the airport for 7 hours because flight got delayed to match with the other connecting flights to save money for the airline. I don’t know why we had to pay...

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