Shandong Airlines

Customer reviews

11/29/2018 G Paksha

✅ Trip Verified | New Delhi to Guangzhou via Qingdao. Shandong Airlines maybe ok in China but internationally it is pathetic and has most callous and careless staff and is not worth flying. In Delhi this is the only airline which does not have a desk at the international airport, where passenger booking related issues can be lo...

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11/20/2018 J Xu

✅ Trip Verified | I booked Shandong Airlines Xiamen to Chengdu. After booking, I log in to the app self-service check-in every day. The result is not open online check-in. Arrived at the airport at 5:24, the airport self-service machine could not be checked in. I went to the economy class counter. At that time, I showed the L11...

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5/12/2018 J Senton

✅ Trip Verified | Guangzhou to Shanghai. A bad airline at the level of the third world. Flight was delayed without explanation for passengers for more than two and a half hours. No information was given. It was also not known how long the flight would be delayed. We had to make a follow-up flight, because of the lack of informa...

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8/25/2017 P Couline

✅ Verified Review | I traveled from Guangzhou to Jinan and I was happy with the service. The airline even replaced my suitcase that broke during the flight. Calling Shandong Airlines and deal with their customer service was not a pleasing experience. The customer service lady was unprofessional. When I asked questions, she woul...

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4/3/2017 L Callon

✅ Verified Review | With flights starting at around 120 USD between Seoul and Yantai, Shandong Airlines proved to be the cheapest option (beating Asiana, China Eastern and Korean Air). Given the price I was a little hesitant to believe the service to be of a high level however I was pleasantly surprised. I was given a friendly ...

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9/28/2016 H Samuel

✅ Verified Review | Beijing to Weihai with Shandong Airlines. Comfortable, clean and modern plane with ample leg room, far more generous than Etihad and the other 'premium airlines' I have experienced. Some delay due to air traffic congestion, however bags promptly delivered on arrival. Water provided by friendly and attentive c...

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11/1/2015 Alain Kupferman

Surprisingly nice flight for a Chinese airline. The business class (named first class) is of the usual type in China, i.e. 2 rows of 4 seats, with old seats and small reclining angle. The crew was very attentive, wine (Chinese) was decent, and so was the food, nothing special but ok. Reading material is of course restricted to t...

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5/18/2013 D Robertson

I have now been delayed more than 38 hours for my original flight from Guilin to Chengdu the 8.50am flight on 15th May 2015. There was bad weather at Guilin airport so we (there are 2 of us both western) were sent to a hotel in Guilin. We waited at the airport until 16.00pm for this service. Shangdong Airlines then failed to tel...

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5/10/2013 Fang Jun

From Xiamen to Nanjing. Flight was delayed 1 hour due to air traffic control. Served dinner 2 meal choices. Beef with rice or fish with rice. Also complimentary drinks served. Cabin staff were helpful and friendly. They tried to help all passengers. Nice trip.

5/4/2013 S Neoh

YNT-PVG new B737-8 mood lighting was used to great effect on this evening flight. Was pleasantly surprised to be served a rice dish (alongside a range of beverages) for 80-minute trip. Overhead screens every 2.5 rows for a programme that lasted about as long as the flight did.

4/1/2013 R Cleary

Xi'an to Qingdao. First time flying SDA. Flight attendants are well dressed professional and friendly. It was only a 1.5 hour flight with IFE. I was the only Westerner on the flight and the attendant went out of her way to find me an English version of China Daily. On time and reminded me of what air travel use to be a long time...

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9/5/2012 A Simons

Shenzhen to Yantai on a 737 which takes approx 3 hours. Shenzhen airport is not too bad but not great. Shandong Airlines is the only direct flight from SZX to YNT however with one flight per day at inconvenient times for business travellers like myself. Flight delayed 3 hours due to "bad weather" and the return journey 2 days la...

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5/5/2011 T Impson

Xiamen to Hangzhou. B737-800 in superb condition and service was excellent. The small snack wasn't great but for 1 hour flight it wasn't really needed English announcements weren't the best. Drinks were served 3 times during the flight and cabin crew very friendly. The legroom was huge. Plus the fare was cheaper than all other c...

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2/12/2010 Giorgio Rosa

Quintao to Whuan on time. Reasonable legroom. Cabin clean and crew attentive and polite. Good spoken English but announcement barely comprensible. I would rate this airline as slightly better than Chinese average.

12/24/2008 P Smith

PEK-TNA return. First time flying Shandong (codeshare with Air China). I found it an efficient airline offering good value for the money. Plane was a new 737-800 cabin was clean seat pitch was OK (34 inches or so) flight attendants were polite and attentive and the flights left and arrived on time. Shandong's onboard service is ...

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4/22/2008 Clarence Bourgeous

Jinan to Shanghai. I am 6'4" tall was stuck in center seat. No legroom jammed against fellow passengers on either side. Plane packed no other seating alternatives. A very miserable flight; flight crew oblivious to the problem or had no solutions to it.

11/27/2007 Jack Sheldon

Qingdao to Shenzhen with Shandong airlines. Flight 90 minutes lates leaving - aircraft turned up at the gate just after scheduled departure time - after boarding spent another 40 minutes on board with doors closed. Flight didn't appear on departure board at TAO at all and no explanation given either in the airport or on board as...

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11/19/2007 Budi Chandra

Hangzhou to Shenzhen with this airline. The aircraft was B737-300 which looked quite aging and also the seats beside me were quite broken. The pitch however is excellent which is at least 34 inch. Another thing that surprised me that we were served hot meal lunch with two choice food as well which were so great in taste and quan...

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7/16/2007 Thorkild Lykke

Hangzhou - Guilin in First Class. Boarding and departure punctual. Aircraft was a new B737 staff extremely friend and good command in English. Catering for the 2hour flight in first class was a bit surprising yet still good. Big pack of good biscuits fresh cherry tomatoes and a bag of preserved chestnuts. Seats are first class s...

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3/25/2007 Michael Hettwer

Jinan via Nanjing to Fuzhou. Nice on schedule flight with good and friendly service. Although economy and third last row in a complete booked 737-300 nothing to complain.