Not Verified | Beijing to Auckland via Chengdu. Horrible experience from flight delayed, no accomodation provided, the manager at the airport doesn't speak English in Chengdu doesn't understand a word. No specific meal requirements we were told to go here and there wasting our time and energy, no clear info give or as part of service recovery for their flight being delayed for nearly 8 hours. My fault to trust Sichuan and booked because it was cheap - but you will go through a lot for the money paid. Way behind other competitors in market.
✅ Trip Verified | Auckland to Chengdu. Their cabin was fresh and clean and being a newer aircraft, was kept very well. The service is warm and professional. The seats fold flat and my kids slept for most of the 13 hour flight. We arrived relaxed and stress free considering that we had 2 young kids to look after and worry about. Night flights with kids are the way to go. The food was very tasty. The flight attendants were very polite and accommodating. They never made you feel you were a burden to them. I will happily fly Sichuan in the future.
✅ Trip Verified | I was travelling from Melbourne to Kathmandu. I had two transit Chendung and Lasa. On flight to Chengdu I receive beef curry with rice however I ordered Hindu vegetarian meal. I ask for Hindu meal and air attendant replied me “we don’t serve Hindu meal. Really if you don’t serve why it’s in the option? I had one hour transit on Chengdu . One that time I have to claim my luggage go through immigration process standing on huge queue and drop my luggage and check in and pass through security area within one hours and there was no one to assist. Whenever we ask some one for help or anything same reply “no speak English “ “No English”. On Lasa I crossed the security area but mistakenly my partner’s visa slip was with me. I request one security office to give that to my partner who was standing on another side of security area. But security man as just saying “you go “ “you go” and he even physically push me on my shoulder. He was not even speaking basic English and becoming aggressive, unprofessional, manner less behaviour. Plane from Lasa to Kathmandu was smelling horribly, sit was very old and looked like old local bus. I request two sit together they provide one on row 14 and another on row 15. I will never catch any Chinese flight in my entire life and recommend not to catch.
✅ Trip Verified | Los Angeles to Dalian via Jinan. I renewed my passport and I called to update my passport info. But the airline does not allow me to update my passport information. The only way to update passport is to cancel the ticket with charge. They said this is national policy. I recommend people stay away from this airline.
❎ Not Verified | Chengdu to Taipei. I actually heard myself say out loud well into the flight that I will never fly this airline again. I fly a lot. Sometimes the service is great, sometimes not so great; sometimes the food is actually good, sometimes it's just barely edible and I don't really care and I never complain. But there was something about the rudeness, the abruptness of the staff that just annoyed me. I felt singled out as a westerner. Their English wasn't the best (which for an airline is unusual) but I speak some Mandarin so I can get around that and and usually Chinese seem to appreciate that. Not so this lot. The food was awful. Some kind of rancid pork fat suffusing the rice. I have a return flight today (which I would lose the money on) and I am at least this time mentally prepared. I certainly won't be getting on hungry. Nor will I be expecting a relaxing glass of wine and a smile from the girls. Are they actually trained like this? Something isn't right.
✅ Verified Review | Shanghai to Sydney via Chongqing. The fleet is new and spacious. The thing I didn't like is food for the vegetarians. The food they provide is vegetarian vegan. No provision for the hot milk tea. In the night flight they even didn't provide dental care kit. The worst experience I had was at the Chongqing airport. Our flight from Shanghai arrived Chongqing at 9.25pm and we have to catch Sydney bound flight at 11.10pm. It was a nightmare for us that we have to collect our checkin baggage and then check in back for the Sydney flight. How can one accomodate all this within 2 hours, especially when there is no facility for the transferring passengers. We have to walk for 15 minutes outside the terminal to catch a free airport shuttle bus to take us to the international terminal. That was ridiculous and joke of the century. There were no officials present at chongqing who could direct us where to go. The shuttle bus came full and we have to wait for the next shuttle bus, very badly managed. Will never fly this airline especially through Chongqing.
✅ Verified Review | Chongqing to Lanzhou. This was a typical standard of domestic flight in China. Flight was full as usual and the boarding process was not too bad. No IFE was available in Economy, no English literature or newspapers either but I was not expecting it. Meal service for the short flight was a simple fish or chicken option, with a few Chinese style snacks added in. I opted for Apple Juice but was a little disappointed on realising it was not 100% juice. Seat was okay with spacing a little tight. Overall, I got to where I needed to go for a decent price, so I cannot complain too much.
✅ Verified Review | Ordinary short-haul experience from Dalian to Xuzhou with Sichuan Airlines. Quite affordable. Cheaper than CRH train. Polite and well-trained flight attendants. Free drinking water and snacks provided during the 70-minute flight. Economy class seats are not so spacious as expected. No Wi-Fi.
✅ Verified Review | I've been on many flights and I must say that I've been very impressed by the quality of service displayed by Sichuan Airlines. Cabin crew were very kind, and made me feel at home. Pilot flying skills were pretty good, I must say this was actually one of the most stable flights I've been on, with limited turbulence and I felt very safe.
✅ Verified Review | Kunming to Los Angeles via Chengdu. Sichuan Airlines and the way it treats its customers is completely unacceptable. They not only cancelled our international flight last minute (one we had booked months prior) but refused to help us over customer service and gave us two terrible options, to either fly home two entire days later or get a refund. There was no way we could fly home that much later due to other commitments, health issues, and connecting flights so we were forced to take the refund. Even then, our refund has not come in and they are refusing to get back to us. They should not only have gotten our refund immediately but compensated us for having to pay for a last minute international flight. I have never been more frustrated and upset with an airline.
✅ Verified Review | Flew Sichuan Airlines from Melbourne to Chengdu. Clean plane, friendly staff and great service. Food was great, 2 options for Chinese or Western style catering. Comfortable seats, and clean bathrooms. Flights were on time for both flights. From Australia the Qantas Business Class Lounge was available to use and from Chengdu there was a lounge available. All aspects of the flight were great and I was really surprised at how good value and great service I received in this airline.
✅ Verified Review | I was very pleased with the overall experience on my Nanjing to Chengdu flight with Sichuan Airlines. The staff went out of their way to speak to me in English. All announcements during the flight were in Chinese and English. Although a small tablet was provided in every seat pocket as the inflight entertainment, none of the content was in English. I did watch a movie (in Chinese) about a dog called "Snowee" and enjoyed it without fully understanding what was happening. The lunch served was delicious and generous.
✅ Verified Review | Terrible experience. Just 4 days upon reaching Chengdu from Singapore, we were notified that our return flight was delayed for a day. We went to the airport to ask for statement of prove that our flight was delayed so as to submit our travel insurance claim. The customer service lady was totally unpleasant, not only was she reluctant to give us the statement, she also put down "company plans" as the reason for the delay. When we tried to clarify with her what is "company plans", she rudely retorted us with a "You have no right to know!" Upon returning to Singapore we were notified by the insurance company that our claim was rejected because "company plans" is not considered a valid reason and were prompted contact the airline for clarification. I called the customer service hotline, bad attitude as expected. We were again denied the statement of proof as our flight was delayed for "company plans" hence they will not provide any proof. I wonder if this refusal to provide prove is just a ploy to hide their blatant disregard for their customers in their manipulation of flight schedules to maximise profits. Complete disregard for the rights of consumers and no actual intention of providing any good service. If you value your time, do not take Sichuan Airlines.
Chengdu to Hong Kong. I liked the staff, but twice I smelled cigarette smoke, I complained and the staff did nothing about it. She just explained it away, saying it comes from the outside while on the Tarmac. The second incidence occurred while in flight.
✅ Verified Review | Dayong to Chongqing with Sichuan Airlines. Very disappointed as previous experience with Sichuan Airlines had been positive. Flight departure time came and went without any indication of a problem - the plane had arrived on time and was well visible from the departure lounge. With an eventual chaotic bus-based boarding from a rearranged gate, departure was nearly an hour late. Staff appeared as browned off with life as the passengers.
✅ Verified Review | Flew Sichuan Airlines from Kathmandu to Lhasa. Check in was quick though not friendly. The flight was delayed an hour but it happens to be a common occurence on this route. The Radisson lounge was okay but the staff seemed lazy and seemingly uninterested in providing quality service. Inflight meal served was breakfast which was below par for J class but the crew were attentive and prompt for this 1.25 hrs flight. No, reason given for the delay and the flight deck crew were mute the whole journey. This flight flies over the Nepalese himalayas and close to Everest but the crew never provided any info on when we were passing Everest which was a real let down. This sector is also regarded as one of the most expensive routes in the world when it comes to ticket price and flight time ratio.
Lhasa to Kathmandu, and Sichuan Airlines did not load my luggage onto the plane because the aircraft was overweight. They then gave me the run-around for several days in regards to when they would send on my luggage, and when I needed to leave the country they gave me false contact information. They have not communicated back to me, ignored every effort I've made to contact them and have shown no care or consideration whatsoever. I assume my luggage is now lost, although the airline won't even return any correspondence to confirm.
✅ Verified Review | Sydney to Shenzhen via Chongqing at an incredibly low price compared to Qantas and Cathay. The business class check-in at Sydney Airport was fairly slow. The Skyteam lounge was basic. No frequent flyer program available to accumulate miles into (except their own I guess). The cabin service with great crew. Business class seat was just an angled recline with no flat bed. Food was excellent but I tried the Chinese menu only with special chilli sauce. Cannot judge on the English proficiency of the crew as I spoke Mandarin Chinese onboard after reading previous English speaking passengers’ reviews. Sichuan Airlines cannot check the luggage through the final destination although within the same airline, nor ground transport existed in Chongqing airport at 4ish in the morning therefore I had to drag my bags from intl terminal to domestic for probably 500m on a 4-lane airport highway against the traffic with no pedestrian path existed, where the Sichuan airline counters is located at the furthest end of the domestic terminal. Lucky there was not much traffic at 4:30am. On another note, we had to wait on board upon landing before being allowed to leave the aircraft because the custom officers had not started working. Encountered problems with domestic security check as my booking on their system showed “internet booking” instead of a Chinese ID card number. Trouble started when there was a thunderstorm in Shenzhen with 200 flighted cancelled or delayed. No notification from airline by phone or email. They could not move me to an earlier flight on the same day that was still operating by Sichuan Airlines from Shenzhen to Chongqing. Only option offered was 3 days later with the same route back to Sydney. I therefore had to ferry to Hong Kong to catch a Singapore Airlines flight back to Sydney on the same day. I understand the airport chaos was beyond control of the airline due to bad weather, but the weather condition in Hong Kong was absolutely the same as it is a just neighbouring city a few miles away. Sichuan Airlines did offer me 50% refund for involuntary cancellation of the return journey. The refund however has not come back for 2 months for now. I chased them 3 times over the phone to China but was told each time they’d escalate and asked me to leave contact details. Never being contacted. They did not have any record of my contact details or previous conversations. I insisted to speak to the duty manager yesterday when I called and demanded for a follow up. This apparently has worked, and an email soon followed on the second day advising “pig, your refund has been approved, check your bank account in a week to confirm”. I don’t think I will deal with Sichuan Airlines again.
Sichuan Airlines is one of the worst airlines I have ever been on. Coming home we board the plane to find it had no air conditioning working properly. With 300 people on board it became very uncomfortable to say the least. 1 hour later sitting on the plane with still no air and getting hotter by the minute. The crew could not care less, the air hostess pretended not to understand the westerners on the plane when we started to complain. It was not humane to have people on a plane in these conditions. 2 hours later the captain finally opens the door and tells 2 westerners to guard the door. Pretty bad to say the least, the food on the flights is uneatable so take your own. No flight entertainment - all in Chinese but half the plane is westerners. And the seats are designed for the small people. Do yourself a favour pay the extra 100.00 and fly a non Chinese airline.
I would recommend that if you can, fly with someone else. Sichuan Airlines cabin crew completely ignore non-Chinese. Their manner borders on being rude and any request is not appreciated. English is very poor, the food is disgusting and inedible, service is poor (eg no pillow for non Chinese but plenty if you are). Entertainment in English is limited to one very old movie on the entertainment system that is so worn out that persistence is needed just to change the language setting. The best thing to watch is the aircraft tracker. The toilet was so filthy the cabin crew closed it down leaving one toilet for all travellers. We were with a travel group with return bookings. All reported the same on both legs of the trip with Sichuan Airlines so it wasn't just us. This airline and Chongqing International are no way ready for international tourism. We did take off on time and arrive safely so that does warrant something positive.