Small Planet Airlines

Customer reviews

11/10/2018 Heidi Lee

✅ Trip Verified | Stansted to Ivalo. Flew with Small Planet to go and see Father Christmas - delayed by four hours coming back with no information or updates. Claimed for food that we had to purchase, it is a year ago now - I received an email stating they had received my complaint and would deal asap. Have chased them three ti...

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3/11/2018 T Mastan

✅ Trip Verified | Rhodes to Amsterdam. On my return flight my suitcase was destroyed. I filed a claim, and more than 5 months later I still haven't been able to get any word from them. Only automated e-mails telling me that they are very busy. Not even 1 human response, let alone an evaluation of my claim. Small Planet Airlines...

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11/13/2017 I Parker

✅ Verified Review | On time departure from Larnaca to Leipzig. Very friendly crew. I was surprised that 3 of them including first officer was from Greece and Cyprus. Very nice and colorful aircraft that makes your day. Wind in Leipzig was not calm it was about 20 kts. Perfect landing.

9/30/2017 K Nijman

✅ Verified Review | Amsterdam to Heraklion. Low cost budget airline in our case chartered by Neckermann. Tickets were very cheap, but the service not! Good service departure on time friendly personnel. Seating tight but thats the trade off for cheap tickets. Airplane registered in Germany so safety and maintenance should be ok....

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8/3/2017 G Kemp

✅ Verified Review | Flew Lublin to Heraklion. Very comfortale trip, without delays, friendly, helpful and professional crew, good amtosphere on board, everything fast and without problems. I felt safe during the journey and I think that I will choose Small Planet for my next year holiday.

7/21/2017 Sally Mitchell

✅ Verified Review | Gatwick to Preveza return with Small Planet Airlines. Our flights both ways could not have been any smoother and the experience was faultless. I didn't try the food so unable to comment but all the staff were friendly and attentive. Would use again.

7/9/2017 Peter Grimshaw

✅ Verified Review | Gatwick to Prevesa. We have flown now this route three times with Small Planet Airline since 2015, most recently out on 29.06.17 and back 06.07.17, and consider that this airline just gets better and better. On the latest occasion both flights left on time and arrived early. The aircraft was spotlessly clean...

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6/2/2017 Paul Elworthy

✅ Verified Review | Gatwick to Ivalo return. After a fantastic holiday in Lapland we begun our return Journey with Small Planet Airlines. Due to adverse weather conditions the flight was delayed 3 hours. After 3 hours the pilot said they we would be re routed to Luton Airport. Whilst waiting for 3 hours the airline run out of f...

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5/4/2017 C Drew

✅ Verified Review | Newcastle to Ivalo return. Firstly the flight out to see Santa in Lapland was broadly on time. However, there was a significant delay on the way back. We were held in Ivalo airport which is pretty basic at best. On the plane, the crew informed us that the delayed flight was caused by the original cabin crew ...

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3/24/2017 H Wells

✅ Verified Review | Gatwick to Santorini. 2hr delay going out but flight was reasonably pleasant, staff friendly and the plane appeared to be reasonably new. Coming back we had the joy of a 7hr delay. The delay itself wasn't too grim (it was during the day and was spent in a taverna up the road from the airport rather than the ...

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2/23/2017 Francis Moore

✅ Verified Review | Skiathos to London Gatwick. The flight was more than 8 hours late in arriving. Apparently this is a common experience with Small Planet Airlines and they have subsequently refused to respond to our claim for compensation for the additional expenses we incurred as a result. Otherwise the cabin was comfortable...

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2/23/2017 Julie Gray

✅ Verified Review | Manchester to Rhodes. A distressing 11 hour delay spent in the airport, with little information given, and any that was given to us changed every time we asked why we were delayed - various reasons given which appeared to be more like excuses for poor management. A small fleet means that it doesn't take much...

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12/19/2016 Mark Adams

My wife, three year old son and myself booked our Corfu holiday through Olympic Holidays. Our flight was originally supposed to be with Germania but was altered to Small Planet a month or so before we were due to go. To cut a very, very long story short. We were delayed for over 39 hours. We were shunted about, given zero inform...

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11/14/2016 S Woolham

Fuertaventura to Manchester with Small Planet Airlines. After reading all the negative reviews, I was really worried about flying with Small Planet but I was pleasantly surprised, we were delayed for 30 minutes but that was nothing compared to the 3 and 4 hour delays that a couple of the well known airlines had. The plane itself...

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10/26/2016 M Rayman

✅ Verified Review | Manchester to Kos. Flight delayed by 15 hours. Left all night in freezing terminal building. Missed a day of our holiday. Olympic Holidays rep who was fronting for this airline was unhelpful and actually bolshy when asked a few simple questions at the airport. Worst experience I have ever had with a travel c...

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10/22/2016 L Unsworth

Small Planet Airlines from Palma to Manchester with a half hour delay, no major issue. Staff were very polite and felt more approachable than other flights I have been on. Surprised to see full size cans of coke not the mini ones. Was given the extra legroom at no extra cost which was a great bonus. All round good experience and...

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10/9/2016 A Farr

Manchester to Kos. We were scheduled to fly on 1st October at 1830, but at 1830 we were told that the aircraft had a technical fault and that they would try to repair it. At 2230 we were told that they couldn't fix it so another aircraft was being flown in to depart at 0500 on 2nd October. We were given a £12 card for food but t...

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10/8/2016 A Bartle

Manchester to Kefalonia with Small Planet Airlines. My husband and I flew with Small Planet for the first time in Sept and were pleasantly surprised by the efficiency and friendliness of the crew. It's not often on a budget airline that you get complimentary hot drinks first thing in the morning and it is years since we were off...

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10/4/2016 R Johnson

✅ Verified Review | In view of many negative reviews I just wanted to say that I have flown with Small Planet on 4 occasions albeit the same route (Manchester to Kefalonia, the last time was 2 weeks ago. The flights have always been on time in fact twice the plane has arrived in Kefalonia ahead of schedule. My latest flight was...

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10/3/2016 Andy McCauley

✅ Verified Review | Skiathos to Manchester. First time with this airline. The crew were excellent, the plane clean and comfortable. Kept informed by Captain where we where and what we could see out of window. All in all I will definitely be using them again.