Not Verified | Ahmedabad to Delhi. The worst service ever. Flight was supposed to take off at 6 am but till 9:30 am we were clueless. No information provided by Airline. It is really unprofessional and irresponsible behaviour. This can not be accepted anywhere in service industries. Worst experience ever. Will never take this airline for any of my future needs.
✅ Trip Verified | Bangalore to Kolkata. Very comfortable ride and a good meal. Used to think that SpiceJet was not meant for business and corporate travellers. However, I was pleasantly surprised. The leg space was plenty and the meal was refreshing. Departure and Arrival times were alright give or take a few minutes. Would recommend to other corporate travellers.
✅ Trip Verified | Bangalore to Pune. Worst airline ever, facing a delay of 3.5 hours. My meal which I booked is useless. And the worst part is the response which I received from the airline when I called up and asked an alternative. They replied saying that I have two options - I can cancel the flight and choose other airline, or I can wait for the delayed flight to board.
✅ Trip Verified | Hyderabad to Delhi. Seats 1D and F later changed to 1A and C due to extra legroom. Efficient check-in, escorted from check-in counter till the lounge by SpiceBiz staff. Went through private security and was in the lounge in under 3 minutes. Boarding was through buses. Upon boarding, a choice of lime water or coconut water was given followed by cold towels. In the seat pocket, reading materials of newspapers and some magazines were present along with a small water bottle. Flight crew were super attentive and looked after us really well. H After take off, menu cards were handed out, which is great for a short 2 hour flight to Delhi. Lots of options to choose from and their dessert Tiramisu was extraordinary. After finishing of the meals, choice of tea and coffee was made along with choco-chip cookies. Good coffee! Finally, before landing a hot towel service. Overall, a great service in SpiceBiz, looking forward to my next travel with the same again. The crew made our travel so comfortable and constantly kept looking after us onboard. SpiceBIZ is a great addition to the airline and it’s a unique experience in itself.
✅ Trip Verified | Mumbai to Goa. 2 hours delay. Check in process delay. We were standing at the gate not knowing when they would open the gate, even though it was after the planner check in time. They opened the gate after 30 mins of planned time. Air hostesses looked super tired and was serving a bad service. I will never take Spicejet again.
✅ Trip Verified | Mumbai to Kolkata. I took an early morning flight and was in a big group we had some elderly people. The entire staff was friendly. The check in was seamless and very courteous staff guided us politely. The flight was also reasonably good with clean decor. Overall it was a good experience.
✅ Trip Verified | Madurai to Dubai. I have multiple times traveled with Spicejet, there is no improvement in service. Each trip is delaying and no delay information is communicated with passengers, Cabin crew aso not responding well with passengers, they fail to serve the basic requirement, even the announcement also not understandable and unclear. Still I am using Spicejet for traveling to Madurai because there is no alternative service available. Please try to improve your operation system
✅ Trip Verified | Bhopal to Trivandrum via Mumbai. First flight got delayed by 1 hr 35 min. And later departure time changed to 4:30 instead of 2:55. There is no proper reason from SpiceJet staff why flight is getting delayed - earlier they told departure time 4:10 then said 4:30 and actually flight took off at around 5 AM. Due to this delay, I missed my flight from Mumbai to Bhopal. I complained to spicejet by email but they just say due to operational reasons it got delayed and no compensation can be provided at all. After few email exchanges they don't even bother about customers' concerns. I found their cabin crew is also rude and does not know how to treat their customers in flight. Never recommend anyone to fly in spicejet unless there is emergency and no other option. Better to pay little more in other airlines but at-least you will reach your destination on time and have peach of mind.
✅ Trip Verified | Terrible airline. Flights are delayed and I was not informed of the delay over email or message. I figured only during the web check-in process. Seats in the aircraft were old, dirty and torn. Overall experience was very bad. Would not recommend this airline to anyone. So my overall experience was very bad.
✅ Trip Verified | Bangalore to Delhi. Extremely cramped seats, even for a person of my height (5). And seats are dirty, too. No kind of effort seems to have been put into maintenance. I understand that this is a low budget flight, and we can't expect much leg space, but the amount of space between seats is painfully little, for more than an hour of journey. If you compare this with other low budget flights like Indigo, their spacing is much better.
✅ Trip Verified | Delhi to Mumbai. Pathetic and irresponsible. Not at all recommended. Touch down at 8:40 pm and still waiting in the Aircraft for the doors to open (9:15 pm). Message from the cockpit that there is a technical issue and doors can't open. This is the last time I will be flying Spicejet and would never recommend Spicejet to anyone
✅ Trip Verified | I travelled on 1st June from Spice Jet flight SG014 from Dubai to Mumbai. SpiceJet offloaded our luggage without even updating the passengers. There was no attendant on Mumbai Airport to address the issue. Almost 70 baggage were offloaded due to overloading of flight reason. Then we were stranded at airport for almost 3hrs, the representative was arrogant, irresponsible and incompetent to even manage the issue. Today after 3 days there is no update on my luggage. Spice Jet is not only a low cost airline, i guess its also a low or no Service airline as well. I will surely make to avoid to use this airline in future. There has to be some system in place to take strict action on such irresponsible behaviour of the airline staff. We understand there will be issues, but managing them professionally and updating the customer about them should be their priority.
✅ Trip Verified | Pune to Chennai. The worst flight experience, First the flight was delayed, then in midnight the flight landed on Chennai airport , from where I had connecting flight for KL. As the flight got delayed my layover time was full exhausted. They were very late in luggage delivery, intact no help for the enquiry of the same, because of which my international flight got missed. Will not recommend Spicejet to be taken in connecting flights. They are least bothered about the customers and their issues .
✅ Trip Verified | Madurai to Chennai. Very worst service; I didn't get even a glass of water. All went well, but the service staff didn't bother me and they didn't reach me when I press the cabin assists button
✅ Trip Verified | Bangkok to Mumbai via Delhi. Definitely the worst airline I've flown in the past 10 years. I took 4 flights in the last 7 days and all of them were delayed by 4-6 hours. I wasted multiple hotel reservations. I was verbally threatened by an intoxicated man on board and the staff could do absolutely nothing to assist or resolve the issue. My first and my last with this failing airline. Will make sure to spread the word.
✅ Trip Verified | Delhi to Bangkok delayed by 4hrs 50 mins, This has got to be one of the worst airlines. I took 4 flights in the last 7 days between Bangkok, Kolkata, Mumbai, and Delhi to Bangkok. None of the 4 flights were on time. Each delay were for 3-4 hours. Above and beyond all of this, crews are arrogant.
✅ Trip Verified | Bengaluru to Ahmedabad. I had my flight scheduled at 7pm 16th May 2019. I reached the airport at 16.30, as it was far from my place. Without any calls or any message I got the information at the counter that the flight has been rescheduled for 1:10 am. I had to wait for 8.30 hrs. Worst was more that they boarded us at 1.30 am on 17th may 2019 and the aircraft flew at 2am. No info is given to the passengers on email nor on phone.
✅ Trip Verified | Chennai to Madurai. I booked 9.50am flight as I wanted to reach Madurai before 1pm. And I received a message that the flight got delayed to 11.40am due to the operational issues. Now again the schedule got pushed to 12.10. I spoke to one of the SpiceJet officer in charge and he confirmed that affected passengers will be compensated with "Samosa Cake and a drink". I wrote to SpiceJet as well, but they are not really mindful about customer's discomfort.
✅ Trip Verified | I book a trip from Delhi to Hong-Kong and same to come back. Both planes were delayed by more than two hours. On top of it, you get an email 2h 30 before your flight that it is going to be delayed... Maybe a bit late don't you think ? And no clear information about any compensation for the delay. I would not recommend it. Pay a little more but at least you will be on time.
✅ Trip Verified | Amritsar to Dubai. Had a huge and great family vacation with my joint family. I'm glad we took the Spicemax premium economy service as then we got more legroom. My child was crying in the flight and so the cabin staff did come to try and calm her down. It was very sweet of them. I would recommend Spicejet, especially if you're on a budget and looking for good quality services. I would add that the meal was also decent. Not too great though.