Customer reviews

11/25/2009 T Lloyd

I tried to arrange a group trip with SyrianAir from London to Aleppo via Damascus and back. Initially all was fine until they cancelled the first leg of the journey to Damascus a week prior to us leaving. The next flight was 2 days later but there was no immediate plane to Aleppo once we had arrived at Damascus which meant we wo...

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10/23/2009 John Doe

Daytrip to Aleppo on day one outbound was a domestic leg of an international flight that continued to Stockholm. Aircraft was filthy but on time. Was quite concerned when airline staff took our passports to be returned in Aleppo - to identify domestic passengers or give us an incentive not to stay onboard for the long flight to ...

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6/9/2009 Kris Janssen

Brussels-Aleppo Damascus-Brussels. Cheapest tickets to Syria direct flights from Brussels to Aleppo and Damascus friendly crew adequate food. Although older Airbus they were clean and looked well maintained and a lot of legspace.

5/24/2009 Salim Jabbour

DXB to DAM delayed for 10 hours SyrianAir Reps fled the scene and there was no one there to tell us what was happening. After 10 hours of waiting we starting boarding by buses then we waited another 3 hours while a mechanic tried to get the baggage door shut - a total of 13 hour delay. We weren't put up in hotels no one apologiz...

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5/20/2009 E Smeeton

Syrian Arab Airlines LHR-Damascus-LHR. Flights departed on-time aircraft an A320. The crew were helpful and efficient and we were supplied with one main meal which was fine. We were also given a drink during the flight. Haven't used them for an internal flight but would be happy to use them again on an international flight.

12/11/2008 E Coombs

LHR-Damascus return and and an internal flight from ALP to DAM. The prices were good as was the outward journey food but other aspects of the service leave a lot to be desired. The cabin staff on the way out smoked behind the curtain and when my husband challenged them about this they actually offered him a cigarette. The flight...

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10/9/2008 Hasnain Raza

Tehran - Damascus. Very poor from the start to the finish. Checking in the man was very poor in his manners. On the plane the service very poor food poor service poor. I could even smell the flight attendant smoking prior to take off since I was seated at the back of the plane. I was very disappointed with Syrianair.

7/2/2008 L Fahid

DAM-ALP-DAM. Booked with a travel agent in Damascus. Outbound was total confusion as they kept thinking I was going to Athens (plane goes onward there). It wasn't a big deal as the airport was essentially empty and was resolved. Onboard I think this is the oldest plane I've ever flown on. There were no overhead bins just elastic...

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6/18/2008 Louis Esteves

RB411 1 Oct 2007- this was merged with a flight to Amsterdam so that instead of a 4/5 hour flight from Damascus to London this was an 8 hour hike. Check in staff denied this was happening. Cabin staff were surly and unhelpful and we were only told of the change once we had taken off. There was no explanation offered and no apolo...

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8/6/2007 Rob Butler

London - Damascus in Business/First. Rather a traumatic experience! The aircraft was an ancient 747; with business class (they call it First) upstairs. First shock - nowhere to store your hand luggage. So the bags just sit on the floor around you - able to hurtle towards passengers as soon as there is any turbulence. Late take o...

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4/23/2007 William Foran

Allepo to Damascus return. Apart from slightly erratic departure times I could find no major fault with this inexpensive service. They give you a snack and tea and the staff are very helpful. A good way to get around.

3/24/2007 Kris Janssen

Brussels - Damascus - Brussels. A positive experience. Planes left a little bit late but arrived on time because they make some stops in Beirut and/or Aleppo where they can catch in the lost time of leaving with a small delay. Planes clean crew friendly. Food was adequate. And prices are very competitive.

10/26/2006 Robert Rovere

Syrianair is cheap safe relatively efficient the staff is often courteous and - typically Syrian - kind and hospitable. Staff very nice with kids - a rare commodity. Food isn't gourmet planes often old seating or queues sometimes random and the flights sometimes not on time. They should certainly improve but are a good airline i...

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5/8/2006 Moustafa Khalil

A quick one day domestic return flight from Damascus to Aleppo and back. Both flights on A320 were on time. The first aircraft was nice but the other had a rundown cabin that really required maintenance. No assigned seating on the return flight. Drinks and cakes were distributed fair enough for such short flights. Check-in and g...

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4/19/2006 Constantin Schreiber

Damascus to Tunis on a plane dating back to 1965. It was quite a 'retro- experience' with oversized seats in orange and brown hippie-style. Crew could only speak Arabic. Fine with me but a woman from Britain could not get what she wanted. Security advice short and only in Arabic. Plane in a very poor condition extremely noisy th...

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11/17/2005 Abubakr Buera

I was transiting through Damascus Airport. I had to stay for about 8 hours at that airport before going out to my final destination on Syrian Airlines. I had a business class ticket so I approached the business class lounge to have some rest there until my departure. Astonishingly the employee supervising the lounge told me that...

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7/8/2004 Karim Sursock

I flew Syrianair last February 2004 from Damascus to Aleppo. It was the worst experience I ever had. The flight was 8 hours delayed staff ground didn't know why the flight was late (it was Hajj) I bought the ticket in Brazil thinking that I could go to Aleppo in the morning and return to Damascus at night. How stupid I was !!!. ...

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7/6/2004 Ziad Yafi

I flew Syrianair to Vienna as a part of my flight to Montreal with Austrian Airlines. I had a very good experience during the 3 and a half hour flight. The leg room on this airbus plane was much better than that on any other airlines I flew before. The food was good and the staff were courteous. The landing was very smooth. I ho...

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1/28/2004 Ashley Davies

Have also flown on the Delhi-London services indeed the story I always tell people involved people getting up and walking around during take off and landing! Good to hear that the 747-SP's are being retired as they scared me - all the shaking etc on take-off!

9/19/2003 Paul Ross

I flew Syrianair London to Delhi. It was the cheapest available ticket. It involved a change at Damascus and a stopover. Overall I was fairly impressed. The cabin crew were the friendliest I've flown with - nothing seemed to much trouble and smiles everywhere. For an Islamic operator it had a relaxed attitude to alcohol and whis...

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