Tame Línea Aérea Del Ecuador

Customer reviews

6/11/2019 S Murton

✅ Trip Verified | Quito to Manta. My Wife and I were going to go from Florida to Quito on another airline, and we booked our flights with Tame from Quito to Manta and back to Quito. We had something happen in our personal lives and had to cancel our trip. The biggest issue we had was with Tame. The tickets are 100% non-refundab...

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5/24/2019 G Barker

✅ Trip Verified | Ft Lauderdale to Guayaquil. First time flying with TAME. Our flight was delayed an hour. Upon landing in Guayaquil for my two week vacation, TAME informed me they had left my one suitcase with all of my things in it in Ft. Lauderdale due to the other passengers having too much luggage. Other people got to brin...

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4/4/2019 H Cooper

✅ Trip Verified | TAME cancelled our flight out of the Amazon (we had an international flight to make) and did not tell us - even the call centre kept insisting the flight was scheduled (our accommodation found out it wasn't, strange our accommodation knew more than the call centre team!). Eventually TAME admitted they cancelled...

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4/1/2019 S Corren

✅ Trip Verified | San Cristobal to Quito via Guayaquil. The worst flight and customer service. Dont fly with Tame because the rates for the tickets are not what they say you could be charge more in the counter. We booked a promotional price to Galapagos from Quito, a complete scam. On the way there no one mentioned any extra fe...

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3/12/2019 L Meesen

✅ Trip Verified | Quito to Lima. Absolutely worst Customer experience / service I have faced with any airline globally! Not only did they cancel our flights, but then demanded we send 8+ documents to them, justifying why we want a refund, including a signed letter from us?! This is absolutely appalling service, given that the m...

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1/26/2019 A Barish

Not Verified | I booked a flight with Tame from Quito to Bogota, it was 07.00 in the morning, a month later my agency told me that flight time has changed, they changed from 07.00 to 21.00. new time was not acceptable for me. Just because it was early flight I chose it and paid more than other airlines. So i asked my agency to ...

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1/11/2019 Jeannette Fernandez

✅ Trip Verified | New York to Lima via Quito. Worst airline ever, stay away. Luggage won’t arrive to destination. I arrived to Lima on December 21 2018 had to pick up luggage on the 22nd and stayed at the airport 5 hours to get my luggage. They are very disorganized. After those 5 hours one of my luggage was missing. After 3 d...

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7/22/2018 N Keimen

✅ Trip Verified | Guayaguil to San Cristobal. Booking TAME flights is the worst scam ever. When you book flights there is no information about a extra fee for non-Ecuadorian citizens which they charge in the check-in. This is happening everyday but still they act like it's a surprise in the airport. We had to pay 300 us dollars...

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6/20/2018 Harry Turner

Not Verified | In January 2018 Tame canceled our flight from Quito to Lago Agrio with short notice. They offered us a flight 24 hours later which did not suit our itinerary into the rain forest. Tame was notified about this. In order to repay we had to send copies of payment with credit card, copy of credit card, copy of passpo...

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6/9/2018 G Dorlan

✅ Trip Verified | Galapagos to Quito. The worst airline ever. We had to pay $300 more for the ticket at Galapagos because we were not a Ecuadorian citizen. All the international travelers had to pay extra. The police were involved but they didn't do anything. Customers service is terrible and nobody wants to talk to you in Engl...

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6/2/2018 P Dalani

✅ Trip Verified | Guayaquil to Baltra. I wish to say a few positive words to review my trip to Galapagos with this nice airline, which proved to be punctual, reliable and with great customer service. I had to anticipate my return flight from Baltra to Guayaquil so I decided to call the customer service on their international li...

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4/25/2018 S Marsten

✅ Trip Verified | Guayaquil to Baltra. We booked three tickets from Guayaquil to Galapagos Islands and checked everything carefully when making the booking. When we arrived at the airport, we were told that we had to pay an extra USD$330 each person as we weren't Ecuadorian citizens. We were then told that in the online booking...

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3/3/2018 Grace Chen

✅ Trip Verified | Galapagos Islands to Quito. Worst airline ever. No online support to view reservations or manage booking. There is absolutely no way to choose seats or check-in early. If you arrive at the airport early, they will give you the worst seat. The furthest back row with no recline. If the passenger in front reclines...

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1/10/2018 P Saledin

✅ Trip Verified | New York to Quito. Without previous notice, Tame informed us at the airport on January 5th 2018 that our flight was cancelled (even though they still showed the flight as “on schedule” online). I rescheduled to fly on January 9th. That day Tame representatives could not find my flight and accused me of not hav...

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1/1/2018 Ian Finch

✅ Trip Verified | Cuenca to Quito. Second flight cancelled in the space of a week after checking in at the airport. First one resulted in a 3 hour delay after re-routing from Guyaquil to Cuenca via Quito. This one is an 8 hour delay, leaving us no choice but to remain in Cuenca airport. Just an 8-dollar lunch voucher offered as...

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11/28/2017 Aaron Cordova

✅ Trip Verified | Flew New York JFK to Quito. This airline was so bad I felt it a moral obligation to find a site such as this to post a review. Their planes are straight from the 70's. Let's start with checking in. I was travelling with my wife and two small children (4 & 6). After I was told we would be seated together I reali...

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11/5/2017 Loay Osman

✅ Verified Review | Quito to Galápagos Islands and return to Guayaquil. First leg UIO-GPS was with a stop in GYE to collect more passengers there was an hour delay announcements were made only in Spanish but when I asked I was informed anyway. A short hop to GYE and short stop there and then 2 hrs to GPS both legs were on an old...

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11/4/2017 C Han

✅ Verified Review | New York JFK to Guayaquil via Quito. Upon arriving at JFK airport to check in we discovered our flight was cancelled. No where does it say it was cancelled until you only check their website. Whatever system they use doesn't interface with Google or Apple's search engines to check if your flight is on time o...

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10/10/2017 Diana Fisher

✅ Verified Review | Without notification, my flight from Cuenca to Quito was cancelled. Not only that, but the scenario at the airport was chaos. Although there were partitions available, they were not being used, so, instead of waiting in line, there was a crush of people pushing and arguing at the counter. There should have b...

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9/25/2017 M Fourner

✅ Verified Review | Baltra Island to Guayaquil They changed my direct flight the night before the flight. It went from a 1hour 50 minute direct flight to a layover with a 4 hour layover, causing me to have to leave my travel companions in Ecuador and miss other forms of transportation we had already arranged. I just cancelled i...

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