Thai Lion Air

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96 Thai Lion Air reviews

7/1/2019 M Charakorn

✅ Trip Verified | Bangkok to Chiang Mai. One of the worst service from airline I ever had. The late evening flight was canceled recently, therefore they moved all flight to the evening flight. The change was made normally and I received notification as usual. But this time I received such a terrible service. Starting from mis-b...

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6/3/2019 P Kajari

✅ Trip Verified | I was flying from Bali to Mumbai via Bangkok, while checking luggage I was told that check-in is not allowed and I had to pay extra 220$ for the same. Their charges for luggage are very high. Its totally unacceptable. Which airline charge check-in luggage wholly. I will never recommend this airline. And after ...

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6/2/2019 K Hamgari

✅ Trip Verified | Bali to Bangkok. Very unprofessional airline. Did not know about check in baggage. Charged very high price for baggage. Had to pay 220 USD for check in baggage. Never fly this airline.

5/23/2019 L Vale

✅ Trip Verified | Phuket to Hanoi via Bangkok. I booked a ticket that cost $20 more, with the belief that I was getting a pre-paid bag included. Apparently this was not the case. So, I learn at check-in that because I didn't pre-book my bag, I would have to pay 300 THB ($10 USD) per KG. My bag wieghed 16.6kg. So, they wanted me...

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5/11/2019 Rutul Shah

✅ Trip Verified | Phuket to Kuala Lumpur. I tried to pay for baggage online. They did not allow to make payment after putting pnr number I have used my mobile as I did or have laptop or PC Then I called them to pay for 60kg for 4 person, they said 15kg per person is included to check in. I was 3.5 hours before my flight at airp...

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5/9/2019 Hitesh Asodiya

✅ Trip Verified | Phuket to Bangkok. They do not have transparent luggage policy. While booking you will not see any kind of luggage limit or so on, but while travelling they won't allow you with extra luggage. My travel cost was around 2300 THB for two person, and for extra luggage I have to pay around 7000 THB. Very cheap ser...

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5/9/2019 Jane Hsu

Not Verified | Bangkok to Taipei. First, it is very hard to get the customer service to reply by email or phone. Once you are luck to reach them by phone, you will find out the process - reschedule or cancellation is horrible. I ended up cancelling the flight as I am tired of listening to all those unprofessional customer repres...

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4/24/2019 N Dyson

✅ Trip Verified | Chiang Mai to Bangkok. This company operates a scam on baggage costs where the website and call centre will not accept pre payment for checked baggage and then when you arrive to the airport they charge exorbitant fees per kilo (working out to be 4x the price of ticket in first place.They then recommended us t...

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4/22/2019 Sharon Chen

Not Verified | Bangkok to Chiang Mai. Never fly with Thai Lion. They charge you 300 baht per Kg for your baggage. They do claim on their website the premium economy allows 20kg baggage for free, however, they don't even have premium economy seats. If you want to experience worst customer service, delayed flight, pay hundred buck...

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4/20/2019 H Marler

✅ Trip Verified | Surat Thani to Bangkok. When we tried adding extra baggage the mobile site did not work. We tried the process on 2 different phones on the evening beforehand. Since we were travelling and had to reach deadlines we were not able to complete the process online. When we arrived at the airport they charged 300 bah...

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4/13/2019 Lasse Jakobsen

✅ Trip Verified | Bangkok to Khon Kaen. Horrible prices for luggage. Not clear in booking confirmation what was included. Paid 4300 ฿ for 2 tickets and had to pay 7800 ฿ at the airport for 2 pieces of luggage (one each passenger).

4/12/2019 B Sakorin

✅ Trip Verified | Udon thani to Bangkok. Baggage Rip off airline - the airline makes it impossible to buy baggage on line or by phone, and slaps a 300 baht: kg bill at you at check in. I say intentionally because none of the channel works, we tried it for more than 24 hours. Online does not allow purchase, customer care number...

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4/9/2019 E Kemp

✅ Trip Verified | Like many other Thai Lion customers, my partner and I experienced terrible customer service in Kathmandu. When we attempted to check in to our flight to Bangkok the attempted to charge us an exorbitant $289 baggage fee, effectively doubling the cost of our flight. When my partner and I pushed back on this unnec...

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4/5/2019 B Parten

✅ Trip Verified | Chiang Rai to Denpasar via Bangkok. This airline has quite a scam going with it's baggage policy. I travel a lot and am normally pretty good at avoiding some of the traps that budget airlines set up (or at least being aware of them). The day before our flight I went to check in online and take care of baggage ...

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4/5/2019 ALAN BROWN

Not Verified | Udon Thani to Bangkok. My Complaint is about their Check In Staff at Udon Thani Airport, We never had any Baggage to check in Only had 1 "approved" Cabin Bag & weighing 10 kgs in total, this was for 2 Passengers, so well within their 7kg per pax limit. We checked in & I Was told "You Cannot take that bag into th...

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3/31/2019 C Te

✅ Trip Verified | Mumbai to Yangon via Bangkok. They are seriously out to scam. I had to pay 322 USD for 10 kg of checked in luggage from India to Myanmar. My boyfriend and I tried checking previously what my baggage allowance was but it was not clear on the ticket (Nothing was written about baggage allowance) or on the website...

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3/31/2019 Flemming Sorensen

✅ Trip Verified | . Flying Thai Lion from Singapore to Chiang Rai via Bangkok return and we got delayed on 1 leg so a 25% delay rate. Mostly old and worn aircrafts 737s but also out of date service. Wanted to pay by credit card but no not possible on flight. Wanted to buy wine - no not possible. Wanted then to buy beer which wa...

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3/25/2019 V Geare

✅ Trip Verified | Krabi to Bangkok. Our family flew this airline March 25, 2019. After travelling 2 different countries and numerous flights for 3 weeks with no problem, our encounter at Thai Lion Air was horrible. I am not a person to write reviews but I have realized how important they are for others who might need advice bef...

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3/22/2019 C Steale

✅ Trip Verified | Absolutely horrible airline. Paid for the online option for checked baggage and when we arrived they said they had no history of any payment. We had 20kgs of luggage and they charged us $700 USD to get on the flight. I have never written a bad review for anywhere and I am absolutely outraged. I will never fly ...

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3/14/2019 M lee

✅ Trip Verified | Phuket to Nagoya via Bangkok. I paid about 145 USD for the flight and tried to pay for excess baggage (about 80 USD for 20kg) on their website several times, but each time, the website denied my payment, despite my card having no problems. When it was time to check in, they asked for 500 USD to check my bag in...

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