Thomas Cook Airlines

Fleet


Customer reviews

10/26/2019 Kayla Lang

✅ Trip Verified | Manchester to Seattle. My worst connecting flight experience ever. They forced me to pay $200 extra dollars at the gate. They told me that my bags were too large to be carried on. I had just got off a connecting flight with SAS. They told me that I could have avoided the $200 bag fee if I would have checked my...

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10/12/2019 Myname, Airbus A330-200 (332) v1 seat 2D

Plenty of leg room, table that folded out of the armrest, but the seats were a bit dirty. A bit close to the front toilet, but not too many use the front toilet as there are plenty further back so IT was not too annoying. Traveled with children (8yrs of age) and they were happy being able to stand up in front of their seats to s...

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10/3/2019 B Thane

✅ Trip Verified | Gatwick to Heraklion, MT 1178 (6th September 2019) left a little late, but it made up some time-the meal which I had pre-paid for arrived almost three hours into the flight, no water was offered, or wine, just a weak flavoured tea, which didn't really quench my thirst. This was very disappointing, I expected m...

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9/7/2019 Björn Persson, Airbus A321-200 (321) seat 11C

Very good airplane and Very serviceminded crew.

8/8/2019 Allan Brown

Not Verified | Zante to Glasgow. First time in 5 years flying Thomas Cook, so was unsure if it would be as bad as the previous trip, We got to Glasgow Airport two hours and a half before takeoff, to be met with a queue of hundreds at the TC Desks, two checkin desks open, utter chaos, finally got booked in after an hour and 15 m...

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7/11/2019 Giacomo Andreoletti

✅ Trip Verified | Orlando to Manchester with Thomas Cook Airlines. A low cost airline which provided a really good experience, especially given the very low price of the ticket. The flight departed one hour late, but caught up and arrived on time. Food was really good. The entertainment was limited, only a few movies, but good....

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7/8/2019 Roger Higdon

✅ Trip Verified | Bristol to Larnaca. A320 of Smartlynx Airlines painted in Thomas Cook colours. 2 hours late leaving Bristol, the luggage was on board but apparently the computer had deleted it off the system. The luggage had to be unloaded and matched up to the passengers then loaded again. Seat the most uncomfortable I have e...

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6/26/2019 N Johnson

✅ Trip Verified | Manchester to New York with Thomas Cook Airlines. Absolute rubbish for the amount of money paid. Uncomfortable seats that do not recline and very hard. Angle of seat causes neckache, with only a handful of movies for free (6) and old. No free beverages only with dinner:- tea, coffee (no decaf, good job I had my...

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6/25/2019 Halle Hughes

❎ Not Verified | Plovdiv to Belfast. It was a decent airline. The seats where mildly uncomfortable though and the free food was disgusting except for the mousse you got in a pot and the lemon muffin as well. The flight staff were nice enough, they didn't talk much but there was one flight attendant who was nice. The food that wa...

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6/20/2019 T Andrews

✅ Trip Verified | Manchester to San Francisco with Thomas Cook Airlines. Absolute trash for the amount of money paid. Very hard, uncomfortable seats that cannot recline. Angle of seat causes neckache, broken handle on seat and only a handful of movies for free. Plug for headphones defective. Lack of free beverages. Absolutely un...

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6/13/2019 L Manyoras

✅ Trip Verified | Gatwick to Larnaca. I was shocked with the treatment of staff at Gate 1 right before our departure. I had already checked in my 20kg luggage and had my cabin luggage weighted at the check in before (a cabin luggage sticker was placed on my cabin bag). Upon arriving at Gate 1, a member of staff Becca weighed ou...

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6/12/2019 Stephen Bacon

Not Verified | We have just returned from Dalaman on Thomas Cook flight MT105 into Gatwick and after 50 years of flying I have never encountered such a poor bunch of staff. We paid for something called Economy Plus which the cabin manager Leanne obviously resented anyone having. Our food was late and had to be prised from the s...

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6/5/2019 Abdallah E, Airbus A330-200 (332) v2 seat 14D

There is a metal conduit box attached to aisle side of the 13D seat bracket that slightly reduces foot space for 14D.

6/3/2019 S Myrton

✅ Trip Verified | Gatwick to Split. Comfort on the seats is terrible, check in staff are rude and unhelpful but most egregious was the baggage charge. In small print they inform you on the website that the only baggage allowed is a combined weight of 8kg with your cabin bag + backpack. Note that this is considerably lower than ...

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5/28/2019 G Han

Not Verified | I was at checking desk with my wife at Manchester UK returning to New York JFK. We together had one bag to check in and my ticket has the allowance. The agent insisted we don’t have allowance even after I showed reservation document (when we went to Manchester, it was allowed) and ordered us to pay £140 in order ...

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5/16/2019 Paul Todd

✅ Trip Verified | Manchester to Gran Canaria. Awesome flight to Gran Canaria, we purchased Economy Plus. We got reserved seats, premium check in, fast track security, extra luggage, Premium drinks & meals included. We sat in Row 1/B., seat very wide & extra leg room. Lovely cabin crew, very attentive. Drinks were flowing and Ja...

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5/15/2019 Brian McCoo, Airbus A330-200 (332) v1 seat 13A

Flybe from Glasgow to Manchester very good. Manchester to Orlando flight had slight delay ,not a problem, boarding was a bit of a mess caused by staff not fully trained possibly? Flight was very good and cabin staff excellent.

5/13/2019 Melmac63, Airbus A321-200 (321) seat 5F

Very good flight, departed on time and arrived 15mins ahead of schedule. Pleasant crew on board, nice and clean.

5/10/2019 chris pollard, Airbus A321-200 (321) seat 3E

Delayed flight. MT560 - May 02 - 2019 Constant incorrect information in the airport when TCook new well the flight was delayed from 3.25pm until 19.00. They new where our plane was at 2.30pm. I have proof. Only when I sent a tweet was I told the truth. ...

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5/10/2019 chris pollard, Airbus A321-200 (321) seat 3E

Delayed flight. MT560 - May 02 - 2019 Constant incorrect information in the airport when TCook new well the flight was delayed from 3.25pm until 19.00. They new where our plane was at 2.30pm. I have proof. Only when I sent a tweet was I told the truth. ...

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