✅ Trip Verified | Manchester to New York with Thomas Cook Airlines. Absolute rubbish for the amount of money paid. Uncomfortable seats that do not recline and very hard. Angle of seat causes neckache, with only a handful of movies for free (6) and old. No free beverages only with dinner:- tea, coffee (no decaf, good job I had my own) squash, pop and water. Came around twice for a long haul flight of 7.5 hours. Thought we got sandwiches before we landed - a dismal flapjack and small cup of water. I wouldn’t fly with them again nor would the people I was with.
❎ Not Verified | Plovdiv to Belfast. It was a decent airline. The seats where mildly uncomfortable though and the free food was disgusting except for the mousse you got in a pot and the lemon muffin as well. The flight staff were nice enough, they didn't talk much but there was one flight attendant who was nice. The food that was actually decent thought was expensive Seriously! £4 for a hot beverage and some shortbread, and it claims to be 'competitive prices' no way! I guess this airline is sort of 'fly us if you are broke yet want to go on a holiday.' And they also don't have anywhere to charge your phone and they don't have wifi either. Not good. Overall if you are flying this airline, bring about £15-£20 for the flight because the actually nice food is expensive. Maybe would recommend to someone who doesn't have the money to fly with other, more expensive airlines.
✅ Trip Verified | Manchester to San Francisco with Thomas Cook Airlines. Absolute trash for the amount of money paid. Very hard, uncomfortable seats that cannot recline. Angle of seat causes neckache, broken handle on seat and only a handful of movies for free. Plug for headphones defective. Lack of free beverages. Absolutely unfit for a long haul flight of 10 hours. Do not fly with them and spare yourself the agony.
✅ Trip Verified | Gatwick to Larnaca. I was shocked with the treatment of staff at Gate 1 right before our departure. I had already checked in my 20kg luggage and had my cabin luggage weighted at the check in before (a cabin luggage sticker was placed on my cabin bag). Upon arriving at Gate 1, a member of staff Becca weighed our cabin luggage together with our laptop bags and the total weight for each of us was 12kg instead of 8kg. Okay, I understand that we were overweight, but she then asked for my credit card that I made my booking with. At that time I thought that she wanted to confirm my booking so I gave it to her. She then told me that she wasn’t able to get a payment from my card. She tried to charge me without telling me! She insisted 3-4 times and was very rude. She took my credit card from my hands and when I was asking her of what she was doing I didn’t get a reply! Really, is this your customer service? She told me the extra charge was 65£ but then charged me 130£ Without telling me and I saw it as soon as I boarded the plane! Why were we treated like that? As we were the last people to board the plane we payed 130£ for that extra 4kg, so that we didn’t cause any further delay of the airplanes departure. I personally felt insulted and found her behaviour impolite and disrespectful.
Not Verified | We have just returned from Dalaman on Thomas Cook flight MT105 into Gatwick and after 50 years of flying I have never encountered such a poor bunch of staff. We paid for something called Economy Plus which the cabin manager Leanne obviously resented anyone having. Our food was late and had to be prised from the staff...apparently there was some error on the paperwork and we could not have our meals until it was sorted. On a 4 hour flight we not even offered a cup of coffee, a rude member of staff told us they were too busy after they had taken a 'compulsory break' during the flight! We asked for a cold white wine and were told there are no fridges on the aircraft and the ice had run out - in row 2 and service started from the front. In the end we decided to press attendant button and it took 7 minutes for anyone to appear from behind the curtain where the cabin crew were busy munching their food ... a good job it was not an emergency. When she appeared and we asked for our 1st cup of coffee .. some two and half hours into the flight we were told that the sale of duty frees took priority and IF they had time after we may be able to have a cup of coffee - 2 passengers sarcastically asked what the sachets of milk in their meals were supplied for. There were other passengers saying exactly the same as me, Thomas Cook never again. It just seemed like the staff were sure their jobs were going sometime soon and really couldn't care less. This great British airline appears to have given up hope and the whole experience reminds me of the last few months of Monarch airlines and look how that ended. A total disgrace and some employees of Thomas Cook need to take a long hard look at themselves after this dismal performance!
There is a metal conduit box attached to aisle side of the 13D seat bracket that slightly reduces foot space for 14D.
✅ Trip Verified | Gatwick to Split. Comfort on the seats is terrible, check in staff are rude and unhelpful but most egregious was the baggage charge. In small print they inform you on the website that the only baggage allowed is a combined weight of 8kg with your cabin bag + backpack. Note that this is considerably lower than other budget airline never mind one that markets itself as helpful. They demanded the money and held our passports until we paid.
Not Verified | I was at checking desk with my wife at Manchester UK returning to New York JFK. We together had one bag to check in and my ticket has the allowance. The agent insisted we don’t have allowance even after I showed reservation document (when we went to Manchester, it was allowed) and ordered us to pay £140 in order to check the bag or abandon it. Due to time constraint, we paid the amount with the understanding that if I can demonstrate my ticket has the bag allowance I can get the refund. After returning to home, I immediately filed a complaint through custom relation online. It says will address within 28 days. I waited through a month and followed up twice. No response!
✅ Trip Verified | Manchester to Gran Canaria. Awesome flight to Gran Canaria, we purchased Economy Plus. We got reserved seats, premium check in, fast track security, extra luggage, Premium drinks & meals included. We sat in Row 1/B., seat very wide & extra leg room. Lovely cabin crew, very attentive. Drinks were flowing and James Martin premium meal was very nice (my partner had vegetarian) and recommended it. No inflight entertainment but still a great flight.
Flybe from Glasgow to Manchester very good. Manchester to Orlando flight had slight delay ,not a problem, boarding was a bit of a mess caused by staff not fully trained possibly? Flight was very good and cabin staff excellent.
Very good flight, departed on time and arrived 15mins ahead of schedule. Pleasant crew on board, nice and clean.
Delayed flight. MT560 - May 02 - 2019 Constant incorrect information in the airport when TCook new well the flight was delayed from 3.25pm until 19.00. They new where our plane was at 2.30pm. I have proof. Only when I sent a tweet was I told the truth. Booked their Premium Economy - but never again. On board - Dreadful legroom. Pay extra for an Exit seat. Constant queues for the toilet. The food service was atrocious - many of us in Premium Economy were not even on the list for a meal. My wife was offered Cheese and Biscuits. It is NOT Premium Economy in the true sense. No entertainment. I have flown with TC for 10 years always paying extra for an Exit Seat but sadly, in my opinion, this airline has deteriorated in the last 3 years. Charge more, offer a better service. EG; Turkish Airlines - yes, they are scheduled flights via Istanbul but pricing is as competative and the whole on board experience is far superior - good food, own screens, films to choose from. Regretably I have 2 more flights booked with TC but the last one will be with Turkish Airlines. Being treated like cattle is no longer acceptable to me.
✅ Trip Verified | Flew from Gatwick to Las Palmas. Paid for exit row seats which were great. Loads of leg room and very attentive crew. Check in was extremely quick, security at the airport was prompt and the flight arrived in Las Palmas on time. Excellent on board meals and a great selection of drinks available. Would certainly recommend Thomas Cook Airlines and use in the future.
Very good flight, enough leg room, clean and tidy aircraft
Not Verified | So I try to check in- not working online despite multiple times. States to arrive 1 hour before as check in closed then. Arrive 1.5 hours before and there is a queue of at least 50 people and two people at the desks when they wrote on website they were having issues with online check in! At least get more staff in to check in. I would have missed flight if they didn’t push me to front ( which others did not appreciate). Then I am waiting for announcements - states boarding then boarding closing at x time. I arrive 5 minutes before and see the departure lounge full of people sitting. No one boarding! Then 10 minutes later just before flight is meant to leave they decide to make announcement that there is an issue and we will have to wait an hour for next plane to arrive. No one boarded so it was a lie: do not make there rush to gate when you are giving false information. Most stressful experience I have had.
There was nothing wrong with these seats. Although the leg room isn't massive it was perfectly adequate and the reviews that say that the seats are 'disgraceful' or 'inadequate' are just plain wrong. Don't misunderstand, the seats are not the worlds most comfortable but they are fine for what you pay for. Economy class seats with enough leg room for all three of us without any problem whatsoever. We are all between 5'8" and 5'10" and we all found them to be OK.
Not Verified | We have always been happy flying Thomas Cook. The flights have always been smooth takeoffs and landings. and aircrew very helpful and efficient. The seating is a bit tight, but otherwise, everything else is fine. Disabled assistance is very good.
One of the most anoing flights ever. Slow service, cramped seats with very limited recline. USB power is not working without paying the entertainment package. Flight attendants are mostly busy selling tax-free. Food is also very strange and coffee not Starbucks.
Did a return to and from above ,very surprised at the experience.Flown with Tcx before on their old 757s,this a321 was far superior.Not quite as much room as on jet2 but not far off.Both ways aircraft clean and both crews were good ,not to pushy in selling like other charter carriers.Food selection not extensive but not to bad.No drop down maps like on other 321s,good information from flight deck out going,not to much on return.Both flights a little late take off but arrived near enough on time.Seats could do with a little more padding the seats in front do not stop you from getting a decent stretch.Prices of goods average with prompt service from both crews.The four and half duration is about my limit,but we would not hesitate to use Thomas Cook again and their prices compared to other carriers are very good
✅ Trip Verified | London Gatwick to Banjul with Thomas Cook. Premium seats are exactly the same seats as economy. Food is no different from what you get normally or very little change at best. Entertainment is an overhead screen. Long way to go to call this premium! Not worth the money!