tigerair Australia


Customer reviews

10/23/2019 Sai Prasanna krishna Yalamanchili

✅ Trip Verified | Sydney to Cairns. Just before boarding flight got cancellation notification due to engineering failure - all they mentioned is they will refund money. Will never travel Tigerair Australia again and will definitely recommend friends not to travel with them.

10/21/2019 C Farmer

✅ Trip Verified | Melbourne to Sydney. Why does Tigerair still exist? Always thought the bad reviews were over the top. Wrong! Reviews are spot on. Flight TT254 was on time and we were at the gate lined up to get on the plane - then the plane was delayed for an unknown reason and finally canceled. Magically, the Sydney plane, wi...

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10/17/2019 J Parteen

✅ Trip Verified | Brisbane to Sydney. Worst airline ever experienced in my life with staff helping with nothing. I was only 5 min late and they didn’t allow me and my family to check in.

10/17/2019 Kunal Manojkumar Sitlani

✅ Trip Verified | Gold Coast to Sydney. Worst customer experience ever. The flight was cancelled, promised refund on 28th September 2019 and no refund amount given yet plus got an email today that you can go seek legal advise if needed. Just there to get money providing pathetic customer support. Will never recommend this airl...

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10/15/2019 B Deane

✅ Trip Verified | Melbourne to Sydney. Shocking service, changed flight twice. Then delayed 2 hours on the day of the flight. Bag slightly overweight charged $120 for additional bag. Do not fly with this airline

10/15/2019 Sarpreet Kaur

✅ Trip Verified | Gold Coast to Melbourne. Zero customer service. Staff so rude. First they sell cheap tickets online later they charge money when u check in. Their staff will not help you they will not listen you. We get their on time to board our flight. We was unable to self check in system was not working . We ask for help ...

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10/15/2019 Arashdeep Sandhu

Not Verified | Melbourne to Brisbane. I was 5 mins late for the check in and i asked the lady about self check machine not letting me and she told me to go to the help desk, I waited in line like 25 mins and the staff is so unhelpful. If they want they can put me and my wife to the flight there was still 40 mins to depart but b...

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10/14/2019 S Narena

✅ Trip Verified | Melbourne to Cairns. Today myself and my partner were basically denied to board our flight. We had arrived well in advance and we were very diligent in checking which gate needed to board. The actual gate did not appear until extremely late, which admittedly put us off guard. When we finally realised the gate ...

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10/12/2019 N Paluse

✅ Trip Verified | Sydney to Melbourne. Absolute disgrace to Australia. Read a lot of reviews of it being the worst airline in terms of delays and service but after experiencing it myself I do not recommend anyone to use this airline at all. Delays after delays and all they do is apologize rather than improve the service. Its to...

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10/9/2019 S Gregory

✅ Trip Verified | Booked on a flight from Sydney to Gold Coast, 1st October. The flight was cancelled apparently due to engineering issues. The staff were disgraceful in their attitude to passengers affected. They acted like they couldn’t care less and it was a hassle that they had to go out of their way to help. Email sent afte...

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10/9/2019 R Parker

✅ Trip Verified | Darwin to Brisbane. Was hesitant about flying with them but given how cheap the tickets were, I decided to give them a go. Overall couldn’t fault them. We left on time, landed early and had no dramas despite it being a full flight. Service was what I expected, courteous and polite. I am a larger person so the ...

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10/5/2019 Mark Jacobson

Not Verified | Brisbane to Canberra. Money hungry. I was on time for my flight, trying to get my ticket out of the machine. I finally found a customer service assistant and she insisted that I missed the check-in time by 2 minutes so that I pay $85.00 for the next service. I then had to travel back to the Sunshine Coast in peak ...

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10/5/2019 A Johnson

✅ Trip Verified | Canberra to Melbourne with Tigerair Australia. Not amused. From the start a complete nightmare. Booked flight is supposed to leave at 8.15pm, but is delayed until 11.05pm. The email letting people know of this is sent 20 minutes after check in for the flight closed, right as boarding was about to begin. They of...

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10/4/2019 J Callen

✅ Trip Verified | Coolangatta to Melbourne. I purchased my ticket online and paid extra for seat allocation 29F When I checked in they’d given it to someone else. I spoke to ground staff and staff by phone and both said it happens all of the time if they have a family that they want to seat together. Terrible service. Never aga...

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10/3/2019 Ahmed Sharkawi

✅ Trip Verified | Melbourne to Sydney. Money hungry. I was on time for my flight, but the customer service insisted that I missed the check in time so that I pay for the next service. Then I found that the flight was already delayed 20 minutes and they could have checked me in. Jetstar never did this.

10/2/2019 Tana Bentley

✅ Trip Verified | Proserpine to Sydney. Flying to Sydney for my fathers funeral. I was 10 minutes late for check in, fair enough though I’m sure they could have helped if they wanted to. But instead of that, they just led me to believe they would. The staff at counter told me to find the Tigerair attendant on the other side of ...

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10/2/2019 M Sila

Not Verified | Melbourne to Sydney. Found that the journey was not as bad as people said it would be. Check-in was smooth even though we didn't do it online. The ground staff were okay. I found that both flights including the return, were not delayed or held back a long time, the maximum time we were on the ground was approx 15...

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10/2/2019 H Ng

✅ Trip Verified | I bought a return ticket from Brisbane to Sydney (28 Sep 2019) and Sydney back to Brisbane (29 Sep 2019) with Tigerair almost two months ago (8 August 2019). On Saturday 28 Sep I flew to Sydney on schedule. Then I received an announcement that the Flight on 29 Sep back to Brisbane (TT374) was cancelled due to e...

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10/1/2019 Justin Bartle

Not Verified | Adelaide to Melbourne. All too familiar review for Tigerair but I want to let people know that Tigers word is not final. I had my flight cancelled from Adelaide to Melbourne which I understand things like this happen. What I don’t accept is the way the situation was managed, to be offered a flight 2 days later is ...

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10/1/2019 Ivan Tompkins

Not Verified | Sydney to Brisbane. Absolute disgrace of an airline. Cancelled flight. Best option they could give was a flight 2 days later. No good if you have a connecting flight. Will definitely not use again.