❎ Not Verified | Sydney to Melbourne. What a pathetic airline. Cancelled A flight due to alleged bad weather despite it being clear and sunny from departure to destination. There were clearly other factors at play they chose not to disclose - it's poor treatment to offer an alternative flight an hour earlier on a Friday afternoon knowing full well people cannot make it from work in time. 100% worst airline ever. Never again.
✅ Trip Verified | Worst service ever! Tigerair's flights are never on time, I had my flight from Sydney to Melbourne and the flight was delayed by 30 min and then it departed 10 min from the already modified departure time. This is an unreliable airline, go with JetStar.
Not Verified | Brisbane to Melbourne. I will give negative stars if I have any option. Charged $46 for 0.78 over 7kg cabin baggage. Politely asked of just going over but when the only intent is to charge $46 for anything over 7kilos then you cannot argue your point at all.
✅ Trip Verified | Sydney to Brisbane. Just plain bad service, as other reviewers have mentioned they will cancel flights on you if there's not enough passengers. We were supposed to fly Sydney to Brisbane on flight 358 at 09:15am but at 5:40am we received an email the flight has been cancelled, my wife called their customer service right away to see what our options were, and was told there must have been some issue because the flight is still there. We get to the airport at 07:10am only to be told that the flight was indeed cancelled. The only option was to fly out on Virgin Australia at 12:00pm, now on my daughter's birthday we're spending the time at the airport. We weren't given any options to change the flight either, even though Virgin had flights at 9:45am, 10:00am, and 11:00am but they wouldn't touch our tickets with a ten foot pole saying these are tickets booked on TigerAir and this is the ONLY option available to you, unless you buy a 300 dollar ticket for each of the persons. In conclusion, don't book TigerAir, just spend a bit more money up in advance and book a decent airline like VirginAir, or Qantas, stay away from this shoddy airline.
✅ Trip Verified | Sydney to Melbourne. Rude steward on flight TT 269 SYD to MEL and poor website design. After getting my eboarding pass scanned and while getting into the aircraft, my phone went to sleep mode and the page refreshed, so could not show my seat, the steward said in an aggressive way "you need to find it!" opened the link that was sms'd to my phone (which was supposed to be my boarding pass) instead redirected me to bookings where I had to enter my 6 digits booking reference, which I obviously could not remember off the top of my head. all this took place at the aircraft door, very frustrating and ruined my trip. Never again.
✅ Trip Verified | I flew from Sydney to Perth and 30mins before landing the Captain announced that we couldn’t land in Perth due to weather conditions and that we actually headed back and were about to land in Adelaide ! (I just don’t get why all the other companies were able to land) A 5 hour flight turned into almost 8h, and the next flight is like 16 hours later! They refused to give any compensation ; it was enough for them to just give us another ticket and a night at the hotel but what about all the trip and hotel I booked in Perth ? I just ended up booking another flight with Virgin. Not serious, this company is the biggest joke I’ve ever seen. Plus, the comfort aboard is 0. No space at all, one of my worst flight.
✅ Trip Verified | Cairns to Brisbane. This is really frustrated and annoyed to travel with Tigerair. first time i have been informed my flight has been delayed 8 hrs (due to some technical fault) and landing at Brisbane airport 2.30am ,where I dont have car rental open, no availability of late hours accommodation so I had to changed all my plan,s push one day a head which required extra cost and time just because of flight delayed. Again next consecutive day I got a message from Tigerair, my flight has been delayed again 5 hrs (due to some technical fault). Airline only offered refund price, and when i asked about all the associated cost which relate to this flight delayed then it was mentioned, you can claim this on customer portal site but it is not guarantee.
✅ Trip Verified | Cairns to Sydney. I have flown in and out of cairns in the last week through tigerair. Both flights I’ve been disappointed in the service. On my way here I offered the woman next to me my window seat. Because of this, the staff came back and forth to us three times asking for our names, our boarding passes, and our ids. They said it was for safety purposes which is fine, but the demeanor and lack of kindness was over all unsettling. The woman and I laughed it off because we both understood staff was doing their job. However, throughout the entire flight I don’t think I got one smile out of any of the staff. Fast forward to my flight today. I’m not from Australia so my card often gets declined. When I went to pay for my baggage (which if you’ve never flown with this airline they charge 90 dollars extra to check a bag) my card didn’t go through. No big deal, also not the staffs fault. But when I was met with the supervisor she asked me how long I was going to be here and how I planned on supporting myself. Which in my opinion, seems a little personal. All in all I understand customer service, I’ve worked in the customer service industry for a very long time, and your staff, your policies, and your pricing, could use a rework.
✅ Trip Verified | Sydney to Brisbane. I had flight departing at 6:45am, I reached the airport at 6:15 am so as I tried to check-in one of the staff said the check-in has already closed, which was half an hour prior to the departing time. So they made me get the ticket to next available flight paying $85 extra which was 2 and half hour later. Wsn't a very good experience at all.
Not Verified | Brisbane to Melbourne. The service was absolutely unacceptable. Individuals travelling in this airlines are made to feel as though they have done something wrong being over the baggage allowance. I was over by 0.86kg and was expected to pay $46 and I had to throw a pair of shoes in the bin. I will never travel with them again.
✅ Trip Verified | Melbourne to Sydney. Could hear them calling for last call for Sydney. I went up to the counter and they said I should check in the kiosk. When I went to the kiosk it said the checkin was closed. Went back to the counter and they said they closed check in. Didn't let me board their last flight and charged me 85 dollars to board the next flight at 6am in the morning. Horrible customer service.
Not Verified | Brisbane to Canberra. Never again with Tigerair. I am very disappointed with what happened today on my flight from Brisbane to Canberra. Before this flight I had never had my purse measured. My carry on luggage was 6,5kg (7kg allowed) and she asked me to measure my small purse with my documents and a book and she added that to my luggage and charged me 46$ extra. That's insane.
✅ Trip Verified | Melbourne to Gold Coast. Our flight supposed to depart on 7:10am and we have received a text from Tigerair around 5:30am advising us the flight was cancelled and we have to move to the next flight. And as normal, the next flight is delayed due to bad weather condition. Why can all other airlines still fly except Tigerair?
Not Verified | Melbourne to Hobart. I should learn time and time again to not fly with this joke of an airline but alas here we are again! Every single time I fly with them about 10x in the last 2 years the flight has been delayed. Never has it ever been on time. My birthday was totally ruined in April a long weekend in Perth ended up being about a day in Perth, lost money on car, hotels everything because they outright cancelled the flight and rebooked another 6 hours later. Compensation? whats that? My flight today is not until 6.30pm tonight and already at 12pm its been delayed so no doubt that will be much later than anticipated. Seriously what is the issue with this airline? the flights are not even that cheap!
Not Verified | I have never left a review unless awful or excellent. Staff at Perth airport were fantastic. My spouse and I were not seated together as we booked through separate platforms. The lovely ground crew at Perth airport tonight gave us seats and after check in closed, paged us to update our tickets so we could sit together. (There were no spare seats until check in close and someone didnt check in). Absolutely lovely, cheerful, nice, informative! 10/10. Now we will wait until Melbourne, fingers crossed for the same though I don't hold my breath (Canberra are notoriously terrible).
✅ Trip Verified | Melbourne to Cairns. Pathetic! I paid for seat selection while checking in online. On the site, it appeared the seat had extra legroom but turned to be regular seat. I don’t know what I paid for. Also, they charged $40 extra for my carry on luggage weighing 8kg and not 7kg. The lady at the service desk said my ticket was upgraded. I got no other service as part of the upgrade. I will never recommend it to anyone.
✅ Trip Verified | This is the worst airline ever. My flight was at 6:45 am, was told at 6.40 am that the flight has been cancelled and not reason given. The ground staff did not know why it’s cancelled at how the passengers should travel. It was absolute chaos. Later on I checked the same flight 6:45 am from Mel to Sydney was cancelled thrice in a row. At 7.30 am, there was an announcement that they trying to figure out to accomodate passengers to other flights. Try to avoid TigerAir at all cost.
✅ Trip Verified | I boarded Tigerair from Gold Coast to Melbourne and they broke my luggage and it’s impossible to walk with it. I complained about it to the Airways and they didn’t offer any help nor solution to the situation. Staff was so rude, they said maybe it is my fault to put 21kg in a big size luggage. Really disappointed
✅ Trip Verified | I was supposed to fly from Brisbane to Melbourne on Tigerair flight TT541 which was supposed to take off at 7:30 PM on 18th Apr. I reached airport at 4:45 PM and completed my security check-in. Around 5 PM I received a message from Tigerair that the flight has been cancelled. Remember this is the second time that they are cancelling my flight(previously cancelled another flight on 22nd Mar, still I didnt learn). I went to the customer helpdesk and they asked me to call customer care. I called the customer care and they gave me 3 options 1) Cancel my onward journey and they will reimburse the amount 2) They can put me on another flight which is supposed to take-off from Gold Coast the next day morning, but I have to find my own means to reach Gold Coast and also find my own accommodation 3) I can fly on other airlines by buying ticket and they will reimburse the amount I paid for the cancelled flight. As this was my much awaited vacation, I had to go for option 3 by paying 400 dollars from my pocket to book a seat in another flight Later I came to know that for some passengers Tigerair allocated seats in other flights. These passengers didnt have to pay anything extra. But some unlucky souls like me had to book seats in other flights and had to pay extra for that. Worst airline ever. Will never recommend it to anyone
✅ Trip Verified | Adelaide to Melbourne. Very poor customer service at the Tigerair Australia checkin, although I have checked in online using their confusing online checking system but they did not allowed me boarding as they think my my online chekin was incomplete. And despite the 2 hours flight delay as I was forced to purchase a $400 ticket from other airline. I have always heard about the terrible tiger air customer service, but now I’ve seen it my self.