TUI Airways


Customer reviews

10/11/2019 Gerald Brady, Boeing 787-8 (788) seat 38A

On some TUI 787s 37a is without a window (and the same on the starboard side too) on this flight they squeezed an extra row in and 38a so this is not only windowless but cramped too.

10/11/2019 John Woolmer

Not Verified | My wife and I flew from Birmingham to Palma and ten days later we returned with TUI. On both occasions we were pleasantly surprised by the cleanliness of the planes, the cheerfulness & helpfulness of the crew, professionalism of the pilot and the overall flying experience. Gripes include poor sound over the PA, m...

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10/4/2019 Philip thompson

Not Verified | Flew LGW to Naples to join cruise ship and vice versa. Very impressed with the efficient staff and service on board. Cabin crew and flight deck crew all informative and pleasant. Plenty of room on the Dreamliner, very quiet on take off compared to the average plane. Staff apologetic about the chaos at Naples airpo...

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10/1/2019 Diane Smith, Boeing 747-8 (752) seat 7A

Enjoyed the flight , was really happy with the service

10/1/2019 Hakim Issop, Boeing 787-8 (788) seat 17G

The dreamliner adds to the overall performance and comfort of the flight with the extra features it provides which other aircraft do not have. Staff understood my need to frqeuntly stand at the back of the aircraft to stretch my legs. This was necessary for me on such a long journey. Apart from the meals which were tasty and a...

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9/30/2019 Bradley Kleyn

Not Verified | Booked a holiday to Kos on a Boeing 787 with TUI. ended up saying it was switched to Norwegian which is fine but then a month before booking was told we would be on one of three other airlines which eventually was Smartlynx. The Smartlynx plane we were flown on was plain white, 25 years old and cramped more than ...

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9/26/2019 Milford Snowden, Boeing 787-8 (788) seat 12A

First time on Dreamliner. Really enjoyed the experience. Must use this company, (TUI), again.

9/24/2019 Sarah Christmas, Boeing 787-8 (788) seat J

Well I got the seat I booked but it was different on the actual plane! I booked J1 was on the seating plan when I booked was by the window and I ended up in the aisle so I presume the same will be going home. Really disappointed and it made me look an idiot when I questioned the chap sitting in what I thought was my seat! Needs ...

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9/23/2019 C Larson

✅ Trip Verified | Stansted to Tenerife. TUI has the worst customer service. We flew with them in July and our flight was delayed over 24 hours - we were never given an explanation and no one in Tui seemed to know what was going on - it was totally chaotic. We lost a days holiday and have tried to contact them to complain but it...

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9/19/2019 Elaine Anne Jarvis, Boeing 787-8 (788) seat 6J

Great seats not sure why they are marked as a problem, no one behind you moving arround 2 widows, backing on to toilet but no problem with that, dreamliner is fab plane, mood lighting and all. Seats recline same as everyone else

9/16/2019 R Jackson

✅ Trip Verified | Operated for TUI by Olympus, this was one of the shabbiest aircraft's I’ve ever flown on. The interior looked like it needed a good scrub, my seat cushion and that of my husband next to me kept coming away and the armrest to the left of my seat was missing making it very uncomfortable (the visible metal to whic...

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9/15/2019 J Barton

✅ Trip Verified | Manchester to Tenerife South. From check in to arrival at the destination, everything about this flight was awful. The staff at Manchester airport check in were unfriendly and gave the impression they were doing you a favour being there at all. The cabin crew spent the first 20 minutes having a gossip with eac...

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9/14/2019 Sally, Boeing 787-8 (788) seat 1A

1A/1C out - 1G/1J back (identical seats both ways)Leg room in these seat is more than ample for me (5ft 4) and my partner (5ft 10), and these seats come with a leg rest rather than a foot rest, which I personally prefer. Seat recline was good, but aware that you are taking space from those behind (my teenage kids in this case) ...

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9/13/2019 Paul Taylor

Not Verified | Cardiff to Palma. Had to pay extra £50 to sit next to relative which wasn't explained during booking. Flight delayed. Put on ASL Airline not TUI. Got diverted to Toulouse. TUI unable to get fuel there as no contract to do so. This led to further delay. All in all the experience was awful. I would not recommend TU...

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9/11/2019 Ben, Boeing 787-8 (788) seat 39J

Great two seats if sitting as a couple, space beside to put your baggage and no one to disturb if you get up. Had no issues with toilets being nearby. Seats didn't recline but had ample leg room and a window!

9/8/2019 Douglas williams, Boeing 787-8 (788) seat 17H

Love the Dreamliner spacious and comfortable larger windows like the shading seating is comfortable entertainment good quiet on long haul

9/8/2019 David Taylor, Boeing 767-300 seat 17A

This seat gives a good view of the wing flaps, you can see the ground if you look behind you. The back of seat entertainment system is pretty poor but what do you expect for £100m, an iPad?

9/4/2019 Chris Wood

Not Verified | Larnaca to Manchester. I recently enjoyed a holiday with my family group of 7 consisting of 4 adults and 3 children. The first point is with regard to the online check-in service on the outward flight. My wife and I have always checked in via the normal procedure at the check in desk. My daughter preferred the on...

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9/1/2019 TJ, Boeing 787-8 (788) seat 30G

An extra leg room seat. It was, I counted up to 16, in addition to our own six legs at times. Entire families for the toilet at once. This was bothersome and at times ridiculous as they jumped over our legs and filled the walkways, whilst jigging and crossing their legs. This aside the flight was good. I would suggest if you ...

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9/1/2019 Chris Golden

✅ Trip Verified | I have holidayed in Corfu for the last 25 years and appreciate that the runway is short. The outbound flight landing has to be the worst I have ever experienced, to my mind we were approaching too high and too fast. We landed heavily with the aircraft lurching from side to side, hanging on for dear life - not a...

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