TUI Airways


Customer reviews

4/16/2019 Lewis Humpage, Boeing 787-8 (788) seat 12A

Brilliant aircraft, lots of space and legroom. It makes all the difference even when on short haul. And after got a trip to the flight deck of which is amazing.

4/14/2019 kilkloui28, Boeing 787-8 (788) seat 17A

This TUI Airways Boeing 787- 900 Dreamliner is so nice to fly on to any Long haul destinations from any airports such as Manchester airport and Glasgow airport and Doncaster airport and the lights on the plane are dimmed to different modes for take off and landing mode and different flight mode to help keep you relax and refr...

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4/4/2019 BJ, Boeing 787-8 (788) seat 2G

Seat not very good for sleeping. Table tray in middle of seat no good for couples or people with children who may want to rest on each other to sleep.

3/31/2019 Lisa Walker

✅ Trip Verified | Manchester to Phuket. Very disappointed with TUI. Long Haul Flight Only includes no check in luggage. 7kg hand luggage is the only allowance included in advertised cost. It is then £35 each way for up to 20kg. It is then £16 to choose a seat. The check in is very long process. Waited 1hr 40 minutes as only 2 d...

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3/24/2019 Richard Evans, Boeing 787-8 (788) seat 3D

First time we’ve flown on Dreamliner and very 1st time we’ve flown Premium. It was a memorable experience from start to finish. The priority boarding, vip lounge , the seating, the extras the quietness, the cabin crew. In all in was well worth paying the extra and if going longhaul it’s a must.

3/22/2019 Abdallah E, Boeing 787-8 (788) seat 026

Showered by water from the air con. Noise and Stink from toilets

3/17/2019 Mark, Boeing 787-8 (788) seat 10F

Good seat with extra legroom. In the vicinity of restroom but not disturbing. Next to exit so you are one of the first economy passengers getting off.

3/16/2019 David Garfield

✅ Trip Verified | Birmingham to Cancun. Had a great flight, the cabin crew were very helpful and looked after us throughout the flight. It was a great start to our holidays and am looking forward to our return flight

3/3/2019 Francis Dunn

Not Verified | Delayed return to UK with TUI Airways due to crew sent to wrong plane at London Gatwick on the outbound journey on the morning of 24/03/2019. They then tried to imply that the Italians were to blame for missed slot! Maybe if they had arrived on time they would have used the slot the were allocated. That was why w...

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2/24/2019 SeatGuru User, Boeing 787-9 (789) seat 12AAND12B

A bit cramped for me even though I am slim and my partner felt very cramped and we could not retrieve anything that fell on the floor. I am not very happy with having to queue for toilets when the smaller number of premium passengers had two toilets allocated. This does not help towards relaxed travelling.

2/8/2019 Bodet Philippe, Boeing 787-8 (788) seat 10C

Excellent, more then enough place for your legs. Nice cosy flight... perfect cabin crew.

2/4/2019 O Drysdale

Not Verified | Lanzarote to Birmingham. Great flight with TUI. Served lovely snacks, and had great in-flight deals. This is the second time I've flown with TUI, the first in December 2017 to Fuerteventura (also from BHX). Pilot gave us speeches, and handled the take-off and landing pretty well. I would definitely recommend it t...

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1/29/2019 SeatGuru User, Boeing 787-8 (788) seat 10G

The bulkhead in front of this seat is cut off about halfway across the seat width. This gives a dogleg and every passing crew member rubs against you. Even more irksome when they have a trolley!

1/10/2019 PATRICK JARVIS, Boeing 787-8 (788) seat 37C

I fly Tui Fly twice a year for the last 6 years. The Dreamliner has been a wonderful addition to there fleet of planes. Flying transatlantic on this plane and Tui Crew is one of the best Airlines I have flown with in years and continue to use them.

1/8/2019 Lynda Page

Not Verified | Boa Vista to Manchester. I cannot praise TUI flight staff high enough either going out to Boa Vista on 31st Jan 2018 or coming back on 7th Jan. They were all so polite and friendly and nothing was too much trouble and certainly helped the long flight pass. On the way out a passenger took ill and this was dealt wi...

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12/10/2018 B Gordon

✅ Trip Verified | Gatwick to Sal (Cape Verde). Crammed in like sardines, not sure how Thomson get away with this. Space between seats is so limited you cannot get out without hanging on to seat in front, so you annoy your fellow passenger. Seats also recline so if you are unfortunate enough to have someone in front recline you ...

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12/4/2018 Bill Edmonds, Boeing 747-8 (752) seat 12A

Great flight. Rapid departure and turbulence free. I don't quite understand why, but I find BOEING aircraft to be much smoother than Airbus. The seat had great legroom (bad knees) and I could do my party trick..earplugs, a woolly hat pulled down over my eyes and just sleep for most of it (The best way to travel).

12/3/2018 F Mackillop

✅ Trip Verified | Gatwick to Guanacaste. A middling to poor experience for us, which we shall not repeat. The Boeing 787 is a nice aircraft, large windows & the famed pressurisation ensuring a higher level of comfort. However, the seats were showing signs of age and generally the plane was dirty, especially the toilets. Seating...

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11/16/2018 SeatGuru User, Boeing 737-800 (738) seat 11A

paid extra for a window seat..which had no window!! awful seat no view . I think it should be made clear that this seat ,although next too window ,the window is blocked out, and you should not have an extra cost to sit here. ....

11/14/2018 tony p, Boeing 767-300ER (763) v1 seat 1J

Defo the best seats on this plane .All frount row have leg suport and a good relcline .A12 hour flight was very relxing but aextra £900 return .