TUI Airways


Customer reviews

10/9/2018 H Mallen

✅ Trip Verified | Manchester to Cancun. The flight was great with no delays on either of the flights! The in flight entertainment had loads of films to watch as well as TV shows and a variety of games. The meals were great and lots of them and we even got complementary drinks and food too. Cabin crew really friendly and a good ...

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10/9/2018 Darryl Earl

Not Verified | Bristol to Orlando Sanford. We have been travelling to Florida for many years but have been using TUI exclusively over the last few visits for the following reasons. They use Orlando Sanford which our preferred airport to arrive and depart from due to its size and speed to travel through. The planes they use are r...

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10/8/2018 C Mealen

✅ Trip Verified | East Midlands to Orlando Sanford. The service was excellent. It was our first time flying from East Midlands and with TUI and both were exceptional. The cabin crew staff couldn’t do enough for us. The legroom was excellent. Choice of entertainment excellent and food was good too.

10/4/2018 Jamie G, Boeing 787-8 (788) seat 4G

This seat has good legroom and seat pitch It is slightly between windows meaning slight craning of the neck is required to see out

9/25/2018 SeatGuru User, Boeing 787-9 (789) seat 1J

the seat seems to be smaller than the others and i struggled to get comfortable. the tray comes out of the armrest and straight across your body. There is no forward movement and it does not extend beyond the front of the seat. If you are of big build you will struggle with this.

9/23/2018 Harry B, Boeing 747-8 (752) seat 32A

Good legroom for right leg only! Slide blocks the room for the left meaning the passenger must sit at an awkward angle

9/17/2018 V Soares

✅ Trip Verified | Ibiza to Bristol. Delayed about 1 hour. Bristol airport baggage information out of service. Baggage delivered about 1 hour after flight arrived and after other flights arrived. Not accepted.

9/2/2018 Laura Cross

Not Verified | After stupidly leaving our passports two hours away, the TUI staff at Heraklion airport Greece were extremely helpful. Thanks to them, we made it on to the plane only to be greeted by a great duo who brought us lunch on board after hearing about our bad day! Wonderful experience of Tui and would happily fly with ...

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8/22/2018 N Muller

✅ Trip Verified | Gatwick to Liberia. Following a 24 hour delay because the TUI engineer could not replace a windscreen wiper quick enough led to me and my new wife missing ultimately 2 days from our honeymoon. Following advice I contacted the after travel claim line to receive the compensation I am entitled to under law. Follo...

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8/22/2018 M Barton

✅ Trip Verified | Cardiff to Rhodes. The flights both ways were very good although outward in return flights were both delayed for a short while. The crew were excellent and very friendly and helpful. However, our experience in Rhodes airport was not good. We travelled as a party of nine; five adults, an eight year old, a six y...

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8/14/2018 Marc B, Boeing 737-800 (738) seat 2D

Flight 2560 I was G-TAWM, usally based at Gatwick and was lucky to be on it and was NG with tvs on aircraft. Seat 2D has great legroom compared to other seats. The toioet was near but didnt bother me, as there was only max 2 people or 3 people waiting at ome time, which is TUIs rule for the front. The armrest is really good with...

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8/11/2018 S Dean

✅ Trip Verified | Aberdeen to Corfu return. Temp was too cold, snack choice was rubbish. Even though we had a disabled child, and made this clear at booking, we were still at A and B seats (so had to sit with another person not in our party on the isle seat) meaning that every time my daughter needed the toilet or anything, we...

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8/8/2018 W Andrews

✅ Trip Verified | Bristol to Naples. TUI Airways offer an overall good standard service. Both outbound and inbound flights were on time and the staff onboard were courteous and professional. The seats and inflight service are in line with other short-haul flights and budget airlines - was perfectly acceptable for a 3 hour flight...

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7/28/2018 SeatGuru User, Boeing 767-300ER (763) v1 seat 8H

The general experience flying with Tuifly was horrible. The seats are way too small for the average person and are not at all comfortable for any flight longer than 5 minutes. The legroom on this particular configuration is WAY to small for an average human. My 4-hour flight from Menorca to Stockholm was one of the worst flights...

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7/18/2018 E Smyth

✅ Trip Verified | Flight to Cancun, cabin premium. Evening check in of baggage at LGW is helpful if staying overnight at the airport and was easily done. As part of their premium package they include premium security passes and lounge access, security was quick, the No 1 traveller lounge was busy but fine for quick snack. The a...

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6/30/2018 Paul Scott

CNot Verified | Manchester to Palma. Arrived 3 hours before our morning flight from Manchester to Palma. Done everything we were asked to do, had our printed boarding cards so all that was left was to drop off our luggage. When we arrived at terminal 2 we were greeted by a queue almost the full length of the terminal which we we...

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6/24/2018 Conny E, Boeing 787-9 (789) seat 12G

1.Seat width is very limited for a big guy. Because of that you cant use the table. 2. Despite you are sitting next door to toalet in front if the flight attendant see you they wil stop you saing its for premium class. Just wait until they are somewhere else and go.

6/12/2018 SeatGuru User, Boeing 787-8 (788) seat 40F

The recline was the same as normal seats with the added benefit of not annoying people behind you. The lavatory and galley located directly behind was not bothersome at all. Last off means first on and first to get settled. Being next to the galley where the crew spend a lot of time means added benefits such as noticed by crew m...

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5/30/2018 Edward Warren

✅ Trip Verified | First time flying TUI long haul, this time from Manchester to Orlando Sanford. Very impressed on both legs. Staff genuinely helpful and very friendly. Flights left bang on time. Two rounds of free drinks 0 food not bad for economy. Afternoon Tea great. On return leg we had a row to ourselves. Would make it a p...

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5/20/2018 J Meason

✅ Trip Verified | Birmingham to Malaga. Check-in for the flight was extremely chaotic and disorganised. Queuing barriers were arranged near escalators causing unnecessary congestion and confusion amongst passengers. Airline staff were no where to be seen to offer assistance and guidance to passengers. Boarding seemed to go smoo...

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