TUI Airways


Customer reviews

5/18/2018 John Fairclough

✅ Trip Verified | Norwich to Rhodes. TUI flight in fact operated by Canadian carrier Sunwing. Plane clean and tidy with seats that were more than adequate for the 4hr flight to Rhodes. Staff friendly enough, and stewardesses were British, but flight crew Canadian. Only two gripes, firstly, why do the airline try to get you to c...

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5/13/2018 SeatGuru User, Boeing 747-8 (752) seat 10A

Yesterday 13/4/18 travelled from Majorca to Gatwick in seat 10A ( Premium) outbound was in 10F. I worked for BOAC and then British Airways for just short of 40 years. These 757's are getting old but the condition of both the outbound and inbound aircraft were superb and have obviously had recent refits. Well done TUI. The 757 is...

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5/9/2018 SeatGuru User, Boeing 787-8 (788) seat A6

good seat 2 windows quick exit

5/9/2018 SeatGuru User, Boeing 787-8 (788) seat A1

fab seat love the rising foot rest

4/27/2018 Adrien Waite

✅ Trip Verified | Gatwick to Las Palmas. The customer experience made Ryanair look like a 5 star airline. Recently tried to fly with TUI to take my partner on holiday and get engaged. Unable to check in online for an unknown reason. Arrived at the airport check in area later than planned due to traffic, but on time according t...

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4/22/2018 SeatGuru User, Boeing 787-9 (789) seat 7A

This seat row does not have a window

4/12/2018 Mark H, Boeing 787-9 (789) seat 9A

Very nice seat had full recline and nice not having to worry about people behind you

3/31/2018 Dave, Boeing 747-8 (752) seat 37E

As expected very cramped, much more so than TUI's newer, smaller airbuses. I'm 6'2" tall and couldn't stretch my legs enough even to get my feet under the seat in front. Seats uncomfortable and cabin dirty. Not good enough for a flight in excess of 5hrs!

3/14/2018 Peter Hargreaves

✅ Trip Verified | Flew London Gatwick to Cancun. TUI should stick to short haul - they obviously have no experience of managing long haul. Apart from messing up our extra legroom seats, we then had to pay to 'downgrade' to get seats together. This was an 8-10 hour flight, but the facilities and food were atrocious - the cheapest...

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2/16/2018 S Davidson

✅ Trip Verified | Excellent flight with TUI on the Dreamliner between London Gatwick and Barbados. Check-in was a breeze and queue not very long. Boarding was done by rows, which seemed to help with congestion. Seats were leater, which were ok for the flight duration, seat back screen clear and had the latest films and entertain...

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2/7/2018 SeatGuru User, Boeing 787-8 (788) seat ROW10CENTRE

These seats on row 10 middle row are great. We always book these which are at a considerable cost. The down side is other passengers wanting to cut through when they realise they are not allowed in the premium section. Well sorry folks we have paid for these seats with extra space , please respect this and walk round.

1/31/2018 Patricia Toulson

✅ Trip Verified | Stansted to Las Palmas. On January 29th I sustained an injury to my leg 5 minutes before boarding the aircraft caused by a rack of 3 wheelchairs striking my shin heavily as it was pushed away from the aircraft door along the narrow passageway by a Stansted employee. I was seated in an opposing wheelchair using...

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1/29/2018 A Anderson

✅ Trip Verified | Departure Airport - Firstly, an overview of the airport. We were checked in for our flight so quickly as we were called to an empty lane at CMF (their queues work differently there!). The staff were chatty and friendly. You are advised to go through security once called as there is not much on the other side. T...

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1/15/2018 SeatGuru User, Boeing 787-8 (788) seat 39AANDC

booked these seats for a cruise flight to barbados from glasgow the extra space the empty seat gives you means that you can have everything at hand without cluttering the space between your feet. toilet at back was convenient for us and very few people used it as there was one directly in front only 12 seats away trolly was also...

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1/7/2018 SeatGuru User, Boeing 737-800 (738) seat 4F

we had extra legroom which is definitely worth the extra money. small plane and no telly for 5 hr flight to egypt so worth taking an ipad

12/18/2017 J Searen

✅ Trip Verified | Barbados to Birmingham via Gatwick. Absolute chaos in both Barbados airport and onboard plane. In the airport terminal the flight was displayed as going to Bournemouth with the BHX flight number. We were advised the plane was taking some passengers for Gatwick due to operational reasons once on board. The staf...

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12/16/2017 SeatGuru User, Boeing 787-8 (788) seat 7F

The service we received was very good and the meal far superior to that in Economy. However, the seats adjacent to the toilet aren't the best because of people using the facilities and flushing the loo. Seats very roomy with lots of legroom but need more lumbar support when reclined. Thomas Cook's Premium Economy seats are comfi...

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12/4/2017 SeatGuru User, Boeing 737-800 (738) seat 11A

Awful seat!Very clostrophobic in my opinion. Thought we had a window seat but it was a blank wall and like being in a cupboard! Very disapointed Mr Tui. Got put in 12F for return flight !! This looks just as bad ! Managed to contact Tui and had to pay £14 for 7E and F so hope it's going to be ok? AVOID THESE SEATS IS MY ADVICE

11/23/2017 O Thompson

✅ Trip Verified | We were very pleasantly surprised with our experience in Premium. We normally fly Premium Economy on British Airways and this was a far better experience – the plane was lovely and new and the crew were much friendlier. The premium experience on board is good, nice to have additional space and a private section...

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11/20/2017 H Quinn

❎ Not Verified | Manchester to Hurghada. Check-in at Manchester was horrible, line was massive. Our flight was around 1 hour delayed and was not informed about the reason although requested. The flight had no IFE, and therefore was boring. Was instructed by cabin crew to fill in a form for when we arrived in Egypt, no pen was h...

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