Customer reviews

9/1/2019 J Dassan

✅ Trip Verified | Heraklion to Brussels. How to make extra money on clients? I booked my ticket late in the evening, close to midnight. I received 10 minutes later a “cancellation of reservation due to late payment arrival”. Then it was after midnight and I processed again my request. No email to acknowledge receipt whatsoever....

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8/19/2019 Abdallah E, Boeing 737-800 (73H) seat 17A

Full Row 17 & 18 are also like Row 2 - 5 DEF marked as "Comfort Seat" with extra legroom about 10 cm (4 in). Not so much as exit row ( (~+10 cm more) but enough (I'm 1,90 m) and we were able to sit in with our small children. Price for exit row and Row 17/18 is the same (22-40€), 2-4 DEF is 5€ more. Pre-order meals tasted fine,...

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6/8/2019 Thomas Desmet

✅ Trip Verified | Brussels Charleroi to Tenerife South return. Both aircraft leased from SmartLynx but despite their age of +\- 20 years, they were well maintained. Both flights left with a delay of 40-50 minutes on departure but arrived more or less on time (thanks to the 30 mins extra flight time most airlines add). Friendly ...

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6/1/2019 Alexandra Djurovic

✅ Trip Verified | Punta Cana to Brussels on hand luggage only ticket. I'm not satisfied with their luggage policy and customer service on check-in counter. They charged me 30$ for small cabin luggage which I wanted to check-in. The size and weight of luggage were correct (55x40x20cm/10kg) but they said that I have to pay for ch...

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1/31/2019 Ayoub Benzouine

Not Verified | Paris to Rabat. First thing, there is no online check-in! When you do the online check-in they only send you a confirmation of the reservation even though you choose your seat! Please be careful. I was victim of that. I arrived 5 minutes after they finished the check-in, they didn’t even give me much attention. T...

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12/18/2018 S Deezin

✅ Trip Verified | Berlin to Fuerteventura. Bad experience, narrow seats, almost no legroom, uncomfortable for a 4 hour flight; for the better seats you have to pay 30 or 35 euros, although the tickets are not cheap. catering is expensive and not good. rude passengers pushing their sears back without asking and even reacting agg...

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11/18/2018 Christoph R, Boeing 737-800 (73H) seat 1C

Space for long legs

9/5/2018 Bogdan Stefan Posedaru

✅ Trip Verified | Brussels to Montego Bay via Santo Domingo. Although we had a lot of problems with our flight, TUIFly managed the situation very well. On the day of departure, our flight from Brussels to Montego Bay got canceled because of some technical issues with the airplane. We were really upset because we were supposed ...

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9/3/2018 SeatGuru User, Boeing 737-800 (73H) seat 12B

My seat was good the best space of leg room and not near the toilets which is good I rate TUIfly 7 out of 10

7/17/2018 H Deane

✅ Trip Verified | Heraklion to Bristol. A very poor experience both in terms of customer service and travel. We had difficulty with checking in to begin with, to which we were met with unhelpful and impolite customer service. Furhermore, the flight itself (which was already a late one - scheduled to take off at 11.15pm) was dela...

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6/1/2018 De K, Boeing 737-800 (73H) seat 10H

Nice legroom, very narrow though. Good recline. A wall in front, but no discomfort of the nearby toilets.

5/29/2018 De K, Boeing 737-800 (73H) seat 10H

Nice calm seat with a good recline and extra legspace. Seat is very narrow though.

5/29/2018 De K, Boeing 737-800 (73H) seat 10J

Window seat with extra legroom, which was enough for my 1,95m bodylength. The seat has a nice recline. Seats are quite narrow though, resulting in a constant but unintended 'battle of the armrest'. Positioned directly behind a separation screen there is no negative impsct because of the restroom nearby. Note: the map doesn't res...

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4/4/2018 SeatGuru User, Boeing 737-800 (73H) seat 10A

I booked Eurowings with extra legroom,but then it was operated by tuifly and seat 10A is in this Aircraft the worst you've ever seen,so tight and no window,4 hours flight and starring on a plastic panel all the time Avoid flying with tuifly !!!

2/9/2018 Shaun P, Boeing 737-800 (73H) seat 5F

Extra legroom seat as are 1-4 however row 6 is not and due to Tui seats not habing a hard interior you can feel the knees of the passenger behind.

1/1/2018 Petr Nosek

✅ Trip Verified | Cancun to Amsterdam. I was scheduled to fly on 17th December, arrived to the airport and went through the check-in and all the security checks. After that, we (as for all the passengers) were waiting to board, which had seemed to start any minute. But it was being delayed every ten minutes for another ten minu...

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9/25/2017 W Dorle

✅ Verified Review | Kos to Ostend. It was a good flight and that cabin crew was friendly and can speak at least 3 languages (French, Dutch and English). When you have a question, they will try to help you with a smile. It was a Boeing 737 without entertainment on the flight. It was an older aircraft, but there weren't any probl...

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9/23/2017 P Warde

✅ Verified Review | Ostend to Kos. It was a good flight from a secondary airport in Belgium (Ostend, the primary airport is Brussels). There wasn’t a delay and the service on the plane was good (really friendly). It was an older aircraft, but the hygiene was good. It was a Boeing 737 without entertainment on the flight.

8/15/2017 Nikki Edwards

✅ Verified Review | Birmingham to Dubrovnik. We boarded on time we were surprised as we paid for extra leg room and they were all gone apart from two seats but meant we couldn't sit together. On the way back we managed to book them. On the way good flight but I noticed about 6 seats extra leg room were empty. After a quick word...

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7/1/2017 E Labrela

✅ Verified Review | Chania to Brussels via Kos. I was supposed to fly with my infant daughter and my mother a 3 hour direct trip from Chania to Brussels on 30 June. Two weeks before the flight we received a message that our flight would take 6 hours due to a stopover in Kos Island. I called the airline and asked what it was abo...

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