Customer reviews

8/24/2019 Mohamed Metwally

✅ Trip Verified | This is by far the worst airline I have ever traveled with in my entire life. My flight was 4 hours late so I missed my connection to Barcelona. I had to stay for 24 hours at the airport with no food, water or hotel. My passport was held by transit officers there and I was not allowed to leave the transit room ...

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7/21/2019 Alex Tatarka

❎ Not Verified | Dirtiest plane ever! When we walked into the plane, we saw so much dirt on our seats. The seats were torn. There weren't any security instructions papers. Disappointed before the flight as we were waiting at the plane for an hour

6/17/2019 Fernando L, Airbus A320 (320) seat 20D

Tunis - Madrid : they don’t know the meaning of cleaning, old A320 . Crew staff don’t know how to deal with passengers and some don’t speak English. Toilet was dirt and need to be closed when advises the crew . Food very poor. For sure one of the worst airlines ever

6/17/2019 Richard Barclay

Not Verified | I was very pleased with this flight, it was very well organised. Even though it was delayed it wasn’t a problem. When I got on I thought at first the seats might be a bit old but actually they were very comfortable and then the Cabin Crew were fantastic. They were really charming and very helpful. The flight was ...

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5/2/2019 Bruce Ayres

Not Verified | Gatwick to Tunis. As has become the norm, the flight was late leaving Gatwick. Not as bad as when I returned to the UK when we were kept wailing for nearly 7 hours with no information about what was happening. Then to be offered £25 as compensation was disgusting. On this flight there were two of us who were disa...

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3/6/2019 Trang Nguyen

Not Verified | After more than three flights both internally and internationally that have been delayed significantly with Tunis Air, I warn about the perils of flying with this airline. Unfortunately, there is very little accountability or care to the needs of customers and it has become normal to experience delays without rec...

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11/28/2018 V Chamakh

Not Verified | London Heathrow to Tunis Carthage. Plane was at least over 2 hrs late from departure but our return flight was on time. Service was ridiculously slow. Had 2 ask a few time the same staff member for some water. Food was not tasty, however my issue is the dirt and bacteria from a seating position is absolutely disg...

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9/1/2018 Amine Elkamel

✅ Trip Verified | Over 4h delay on a 1h 45 min flight from Tunis to Barcelona. What’s more frustrating is the lack of information. No Tunisair representative knows what’s going on, what’s causing the delay, or when we will take over. Do not take this airline unless you want to be stranded.

7/22/2018 S Morton

✅ Trip Verified | Tunis to Lyon. Having read negative reviews, I was sceptical. However, I found the experience to be excellent. Although the plane was not new, it was clean and well presented. Boarding was organised and easy, cabin crew were very friendly and went out of their went out of their way to help. Meal was very tasty...

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6/4/2018 Mina Helmy

✅ Trip Verified | Cairo to Frankfurt via Tunis. I booked flight via tripair with Tunisair to Frankfurt, the flight cancelled and gave me another flight in same day so I accepted, then it was cancelled again and gave me two days late flight. I refused this alternative, it was only 15 days before flight and prices got crazy and t...

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4/11/2018 Ulf Laessing

✅ Trip Verified | Dakar to Tunis. We had low expectations when we booked Tunisair. They offer cheap fares and generous baggage allowance but you have to put up with delays - one hour and a bit in our case and a lot more - the captain allowed his children to sit in the cockpit during takeoff and landings, and the crew was only i...

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3/26/2018 Eric Ludwig

✅ Trip Verified | Our first flight from CAI to TUN (# 814) on Aug 31, 2017 was delayed with initially no delay notification. We were delayed for this flight in the airport for over 4 hours with no food. Once on board the plane, we did not get the vegetarian meal that we requested when booking our tickets. Upon arrival in Tunis a...

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12/3/2017 Simon Brumfit

✅ Trip Verified | Tunis to London. On the plus side the flight was cheap and left broadly on time. In all other ways this was a truly dismal experience. Check-in was surly to say the least and, given how empty the plane was, very slow. Tunis airport is in serious need of some TLC. It feels cramped and hot and there are remarkab...

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8/26/2017 C Halil

✅ Verified Review | I booked a Lyon to Tunis, Tunis to Madrid a week or so before travel and the trip was 5 days in length. About 5 day after booking, TU sent me an email about a 3 hour schedule change on the return. This was not acceptable to us and TU offered no other options. I tried cancelling the return but the LYS manager...

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1/4/2017 A Hadiam

✅ Verified Review | Tunis to Barcelona. Check in was long even with "dedicated" business desk. Despite online checkin you still have to get a boarding pass at the counter. No fast track possibilities for security checks / customs. Both flights were delayed (20mins and 90mins). Airplane was a bit oldish but legroom was above ave...

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12/6/2016 D Graubard

Nice flight on Tunisair from Bologna to Tunis. Can't do online check-in so got to the airport early and got a window seat. Check-in lady was funny so that is always nice. Plane boarded on-time via bus and took off early. Flight attendants were friendly and served a nice lunch on the 1 hour 25 minute flight. Plane was Boeing 737-...

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11/7/2016 S Younas

✅ Verified Review | London to Tunis return, and had a very pleasant experience with Tunisair even though was expecting the worst after having read reviews. Check in at Heathrow was efficient but flight was delayed on leaving by <2 hours. The flight was not very busy but crew were really good. We were travelling with young child...

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9/5/2016 Luis Ferreira

Return trip from Lisbon to Beirute via Tunis. Very old aircraft, very dirty. On my way back flight delay, assistence at arrival very bad almost 5 hours to get a solution for the lost Tunisair connecting flight. Lost my bag, stay for the night and next day to Lisbon via Barcelona. So far I did not get my bag, and no contact so f...

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7/13/2016 Samuel Godefroy

✅ Verified Review | Frankfurt to Tunis. On-line Check-in was possible through the Tunisair website. The website had issues being available at some hours of the day during that period (the TU server did not respond). Once accessed though, the procedure was fast and simple. There was no information on lounge access on the electron...

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6/26/2016 M Morrison

✅ Verified Review | My second flight with Tunisair. I hoped it would be better than the first one but it was worse. The flight was announced with one hour delay 15 min before boarding. They knew it was delayed since the aircraft was coming from Brussels but they just annouced it 45min before departure. After boarding we had a t...

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