United Airlines

Fleet


Customer reviews

10/28/2019 Dave McGall

Not Verified | Boston to Auckland via San Francisco. We were onboard and taxiing for take off when my wife became ill. The cabin staff were exceptional. We would like to thank all the cabin crew that cared for us on Flight UA619 on 7 October. The passenger doctor who came to my wife’s aid and to the other passengers that assiste...

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10/28/2019 S Collins

✅ Trip Verified | Nashville to Washington. United had plane issues on this flight (battery problem). I called the customer help desk to rebook and get an early flight out to Boston (original flight was through Dulles). The staff that answered barely understood English, kept telling me that the only option they had was a flight t...

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10/27/2019 Laura Crook

Not Verified | Newark to London. Slight initial delay on the outbound journey but no real bother as it was under an hour. Very courteous staff. As a vegetarian I didn't expect much food wise but was pretty surprised at how good it was. Would use this airline again.

10/26/2019 Elizabeth Blauert

Not Verified | Portland to Denver. Very disappointed in United Airlines! Flight delay almost 3 hours due to mechanical issues on outbound flight from DIA which resulted in loosing half a day in Denver area! Why would United not book us on the next available flight when there were still seats available? Why don't they have anoth...

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10/26/2019 Makell Mitton

✅ Trip Verified | Salt Lake City to Denver. Every single time I end up flying with United I end up extremely disappointed. They have tickets that do not include a carry on. I paid $580 for a ticket and they charged me $60 to check a carry on bag. Last time I flew with them, they ripped the handles completely off of my bag. So t...

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10/25/2019 M Collins

✅ Trip Verified | Fort Myers to Austin via Houston. I am mortally sick of this airline. I really cannot think of anything good to say about them. Today is the third time in a row they have both been delayed by an hour or more, and forced me to check my bag, even though when I get on board, there is plenty of bin space available ...

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10/24/2019 Evelyn Delgado

✅ Trip Verified | . United Airlines staff in Aguadilla Puerto Rico are extremely unprofessional. Just because I purchased an economy flight it doesn’t give staff the right to talk down to the customer. At the end of the day, they all have jobs because of us the travelers. Training is extremely needed throughout the entire airlin...

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10/24/2019 David Kopsho

Not Verified | San Francisco to Palm Springs. My wife and I were on different isle seats I asked if we could be put together The gate representative said we couldn’t because our flight was full. I was a little put out and she recognized that but couldn’t help. We left and waited to board. My wife went ahead of me and I waited t...

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10/24/2019 K Garten

✅ Trip Verified | Columbus to Washington. United has by far the worst customer service of any airline I have encountered. I had issues with a cancelled flight for an international trip and was trying to re-book my connecting flight and they wanted to charge me over 200 dollars in change fees which is less than it would have cos...

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10/24/2019 Elaine Zhong

Not Verified | United is truly the worst all over the world! They don’t care about their customers. A $50 voucher after almost 6hrs delay and a small snack whether you fly east or west. A so-called apologize letter from their president. Then the next week, the same delay happens again, you can’t believe how terrible UA is doing ...

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10/23/2019 P Maltah

✅ Trip Verified | Columbus to Denver via Chicago. I leave my apartment at 330p, slight traffic but get to airport at 345. Some issues finding parking so I eventually get out and make it to the United desk at 400. Flight departs at 440. I tried to check in via mobile but United won't let basic economy check in unless you check a...

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10/23/2019 G Balson

✅ Trip Verified | Chicago to San Jose del Cabo. My husband and I tried to check in on line without success, the message told us to do this at Ohare. The flight was to depart at 10 am, I received a text stating a delay and the new time was 10:25 am. We were looking for assistance at 9:15 am at the airport but the person helping ...

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10/22/2019 Michael Barr, Boeing 777-300ER (77W) v1 seat 41G

Very pleasant bulkhead aisle seat with plenty of legroom. Although three restrooms were on the other side of the sturdy soundproof bulkhead, any queues formed were never a problem for us in aisle 41, but for exit row 40 it would be bothersome. Entertainment system is under the seat and the meal tray is tucked in armrest. All w...

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10/22/2019 T Thayas

✅ Trip Verified | Washington to Hartford. I had checked in via the United web site and got my boarding pass etc. I got to the airport four hours early so I could request an isle seat. The lady that assisted me was extremely rude and gave me no reason but that she could not do this for me! I decided to put this review because I ...

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10/22/2019 S Marchun

✅ Trip Verified | Seattle to Houston. The experience is to make you feel cheap. All the fee and add ons they have, I wish they just make their tickets a bit higher priced, than to make it feel “cheap” when you actually board. I so wish they do not mislead the initial booking cost. I avoid travelling United in the first place, ...

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10/21/2019 Abdallah E, Boeing 777-200 (772) v5 seat 20G

I was worried that 20G might stick out in to the aisle a bit due to the transition from the business to the premium plus cabin, but this was not the case. I actually had more leg room because I could stretch my legs into the space behind 12G without risking tripping anyone. When the curtain is drawn, people tend to walk closer...

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10/21/2019 D Marston

✅ Trip Verified | Denver to Oklahoma City. Trying to fly out of Denver and they cancelled the flight because of high winds? This is Denver - I’m outside now and the winds are fairly normal. Of course they tell me they can’t rebook me until tomorrow as all flights are full. So I sit and watch as they unload our luggage off the p...

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10/20/2019 S Gant

✅ Trip Verified | Houston to St Louis. This is my first time flying with United Airlines, and unfortunately it will be my last. I had a flight leaving Houston going to St Louis at 9:45am. I received a call from my mother saying my grandpa had a heart attack. There was a flight leaving at 7:45, I went to the customer service des...

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10/19/2019 Abdallah E, Boeing 777-300ER (77W) v2 seat 7A

It sucks, no room cannot lay flat too much furniture, no air, no space to move the 777-200 was far superior to this. WHAT ARE THEY THINKING> they say people want privacy. Get a room if you want privacy or fly a private plane. Frequent travellers want comfort and space

10/19/2019 Melissa Messinese

Not Verified | I have never been so disappointed with an airline. I was delayed 9 hours and missed my connecting flight and had to find a hotel and pay with my funds at the last minute. I am missing 2 days of my vacation i spent $2600 on. Do not fly with them.