VietJet Air

Customer reviews

10/13/2019 Tim Hancorne

✅ Trip Verified | DaNang to Ho Chi Minh City. Trying to book tickets with the app keeps telling me my card cannot be accepted. 5 times I tried then checked bank accounts and see 5 amounts debited but no reservation number no nothing. Have to go to Vietjet office to try to get fixed but say accounts department problem. Organise ...

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10/9/2019 Greg Romeus

✅ Trip Verified | Ho Chi Minh City to Denpasar. In 30 years of flying this has been my worst experience with an airline. I felt extorted by the gate staff and manipulated into paying for carry on baggage or resulting in missing my flight. It's obvious this budget airline has tactics in place to receive extra compensation from c...

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10/9/2019 Anders Pedersen

✅ Trip Verified | Flew Saigon to Hue on a Monday afternoon October 2019 on a brand new, beautiful, spacious and clean A321. As usual, flight changes and emails came to my mailbox starting days prior to departure and went on until original departure was overdue. In my case the change was less crucial, but I lost 3 hours due to t...

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10/5/2019 C Mason

✅ Trip Verified | Bangkok to Ho Chi Minh. How can an airline manage to make so many mistakes on one short return journey. Delays, changes, more delays, lack of communication, zero care or consideration for the customer. We literally have no idea when or even if we will be returning back to Bangkok. It’s was the same on the way ...

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10/4/2019 Thi Quynh Tien Nguyen

✅ Trip Verified | Ho chi Minh to Nha Trang. Excellent service with affordable price. Flight attendants are young, beautiful and hospitality. I have a wonderful experience while traveling with Vietjet.

9/29/2019 Khuyen Vo

✅ Trip Verified | Bangkok to Ho Chi Minh. I was purchasing the flight on their website a week ago but I didn’t get any itinerary confirmed until now; 7 days, but money is deducted from my card at the last step. Called their customer service (several times and each roughly I waited out for 1h on the phone but not a single person ...

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9/25/2019 T Huang

✅ Trip Verified | Ho Chi Minh to Bangkok. I have booked and travelled with VietJetAir 4 times, and they have been delayed all the times with only 5-6 hours notice. If VietJetAir give free tickets I will not embrace these free tickets. Never fly with VietJetAir again.

9/25/2019 Nuno Machado

Not Verified | Hanoi to Da Nang. I was traveling in Asia and bought some flights from VietJet. For all the flights the time of departure was changed within some hours from the departure. The flight from Hanoi to Da Nang changed from 4.55 pm to 12.20pm, so we cannot be at the airport on time because we were in Ha Long Bay. I tri...

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9/19/2019 Alvin Ming

Not Verified | Ho Chi Minh to Singapore. Absolutely trash airline with rude staff. They will extort you for more money at the check-in counter. One check-in staff robbed me of 30 USD, daylight robbery for extra check-in luggage. I have traveled to 9 countries multiple times this year with the same one small luggage and one backp...

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9/16/2019 R Carter

✅ Trip Verified | Ho Chi Minh to Hong Kong. A terrible airline that is essentially screwing their customers. You check in and luggage is weighed with no comments - then at the gate they reweigh and charge extra. My friend got caught in HCM with this today and ended up paying HK$500. They need to at least implement the policy pr...

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9/6/2019 T Chung

Not Verified | Ho Chi Minh to Phu Quoc. Worst experience ever. Never use this airline even if you are in hurry. It's been delayed without notice, randomly selecting passengers to weigh their cabin luggages but they don't even allow 0.5kg. Had to pay 550,000 Don for 0.5kg. While other people are taking a cabin luggage as well as...

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9/5/2019 Minke Taljaard

Not Verified | Hanoi to Incheon. Overall I was satisfied with this airline. Ground staff, as well as cabin crew were friendly and helpful. However, the lack of legroom was a little ridiculous. I'm 1,76m tall, and my knees were pressed against the seat in front of me for 5 hours. Not ideal. But other than that, it wasn't a bad e...

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8/24/2019 K Shaw

✅ Trip Verified | This was the worst airline I have ever encountered. The first flight went smoothly, then I found out that my transfer flight was delayed for more than two hours (for reasons unknown to me). It took an hour and a half to get my transfer boarding pass ticket printed because they had a system error. I waited at th...

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8/23/2019 F Carnesa

Not Verified | Bangkok to Chiang Mai. The departing hours was 12:20. Some days before the departing day the flight was delayed at 13:50. The same morning of the departure we were informed that our flight was postponed at 15.20. 20 minutes before the boarding time the company informed us that the flight was postponed of approxim...

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8/21/2019 V Hartser

✅ Trip Verified | Nha Trang to Hanoi. That day at 7:30am the plane must have taken off but passengers were still waiting near the gates and there were no information at the screens about delay and no information desk. To inquire passengers had to go out to the main hall but to come back you must go through security checking aga...

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8/20/2019 Angele Carlotti

Not Verified | Despite having a delay of over 2 hours my family of 4 got seats on all different rows on the aircraft, we were the first ones to check-in all together but didn’t get to sit together! I didn’t realise until it was time to board the plane, it never came across me to check as I have traveled with many airlines befor...

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8/18/2019 Bao Do

✅ Trip Verified | Thanh Hoa to Ho Chi Minh City. This is my seventh flight with them and I think this is the worst I've ever experience until now which I think none of the airlines could do with their customers. This airline company just like a whole bunch of scam from check-in crews to cabin crews. I forced me to weight my car...

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8/13/2019 W Lang

✅ Trip Verified | Danang to Singapore via Ho Chi Minh City. I’ve had the worst ever flight experience in Vietnam with VietJet Air. Firstly, our original 06:00 flight from Danang to Ho Chi Minh (VJ621) was delayed by 1h45m and this meant that we would miss our connecting flight which departs at 09:00. We emailed the airline for ...

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8/12/2019 Khoa Tran

Not Verified | Worst airline check in and boarding process. They charged $50 for late check in and they do not do any refund or something when they delayed. They do not care about passenger. They just want to finish their job and talk disrespect to passeger. Never book this airline ever again.

8/10/2019 Huy Le

Not Verified | Ho Chi Minh to Cam Ranh. Price is indeed cheap but the flight has been delayed 3 hours for just a 45-minute flight. The staff just like working to finish their job and didn't really care about the passengers and they're quite rude. Foods and drinks are okay and the airline is quite unorganized. Don't recommend fl...

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