Virgin America

Customer reviews

4/25/2018 Gary D Springer

✅ Trip Verified | San Francisco to Indianapolis. I was on my last leg of journey home from New Zealand. I flew out with American, an then Fiji, Air New Zealand, Jetstar in New Zealand and they were all great. The staff on Virgin America need to fly with these airlines and learn how to smile, be friendly, and not look grouchy. A ...

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4/18/2018 H Vordan

✅ Trip Verified | San Francisco to Indianopolis. Nearly empty flight, so there was plenty of space to stretch and move about. In-flight entertainment and food ordering was easy using the touchscreen. Food was decent; there was an accessible box of water bottles towards the back. I do wish they would clean the IFE remote and sea...

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3/24/2018 Stacey Kaleh

✅ Trip Verified | Austin to Kahului via San Francisco. Virgin America has the worst customer service I have ever experienced. Our flight, booked months ago, was canceled approximately 48 hours in advance. All we received was an email. The links in the email directing you to get a refund or reschedule were broken. The flight st...

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3/23/2018 Darby Childress

✅ Trip Verified | San Francisco to Nashville. Horrible customer service! Booked this flight months ago and upgraded to exit row at extra fee. 3 hours before flight my seats were given away. My party was disbursed throughout plane. Rude attendants. I have extreme anxiety and other health issues and those were not considered.

3/22/2018 L Neale

✅ Trip Verified | Newark to San Francisco. I am trying to return home on eve of a major storm. I usually fly UA but not satisfied with their service including 1st class so I thought give Virgin America a try. I am on a paid 1st Cl ticket and flight out ok. Food very good seat not lie flat but fine for length of flight. One comp...

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3/19/2018 G Heal

✅ Trip Verified | Chicago to Portland . Terrible customer service by the staff. I was sitting in 4D (aisle seat) on a relatively empty flight, the 3rd which is an upgrade row was completely empty so I saw no harm in moving up a row and making myself more comfortable. But the flight attendant approached me after the doors were c...

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3/11/2018 C Peale

✅ Trip Verified | San Francisco to Fort Lauderdale. I’m not sure what has happened to the art of humbly and kindly displaying hospitality in the air, but the crew aboard the Virgin America flight VX 1340 9:30 am on 3/10/2018 to Fort Lauderdale was extremely unprofessional and not eager to be courteous. Early on in our flight, t...

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3/8/2018 Hayden Henderson

✅ Trip Verified | Dallas to Los Angeles. The whole process was terrible I arrived at the airport a Hour early, waited in line until it finally became my turn to get my boarding pass and everything. Well the man helping me get checked in kept walking away from the computer to help other people and finally comes back to my counte...

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2/26/2018 Cynthia Valdez

✅ Trip Verified | Flew Virgin America from Dallas to Los Angeles. Let’s start on how incredibly rude and unhelpful the agent at the gate was. When asked if she could help with arranging my seat to an aisle seat for the extra cost, she simply said that the aircraft was full, never even looking up at me. Then quickly starts talkin...

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2/25/2018 Debra Lene Washington

✅ Trip Verified | San Francisco to Orlando. I could not believe an aircraft of this side that offers movie, music, games and TV entertainment did not have earbuds available for purchase. I sat in flight for 5.5 hours with basically nothing to do. What a gruelling experience. Although this is my first time flying with Virgin Amer...

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2/20/2018 Joseph Robert Goodrich

✅ Trip Verified | San Francisco to San Diego. Virgin seems not to have the super positive attitude that Alaska has. The passion and enthusiasm seems to be waning. The airline is nonetheless Leaps and Bounds better than United or American or even Southwest. The aircraft was clean and comfortable. The snacks and beverages were to...

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2/15/2018 S Archer

✅ Trip Verified | San Francisco to Dallas. Yesterday when I was checking in for my flight today, I decided to spring for the upgrade to the exit row. I was re-assigned seat 9D. I printed my boarding pass at home. At the gate, the agent took my boarding pass from me and handed me a different one. I didn't notice till I got on th...

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1/21/2018 Chi Duong

✅ Trip Verified | Los Angeles to Orlando. Not really worth the money. The first time I flew with them from Orlando there was a 2.5 hour delay without advanced notice. They stated the reason that there was a lot traffic in LAX. I wish they could have let us know earlier, not when we were at the gate. The second time I flew back ...

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1/11/2018 A Mardan

✅ Trip Verified | Boston to San Francisco on Sunday morning, January 7, 2018. It was the worst situation and the worst customer service experience I have ever encountered. The water in the plane was frozen so our flight was delayed taking off. I was seated in the very last row of the airplane and when the repair crew was trying...

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1/7/2018 Nitza Merhav

✅ Trip Verified | Flew Los Angeles to Fort Lauderdale with Virgin America. Air quality in cabin on both flights was very uncomfortable, it was hot and circulation was poor. The crew were less than friendly at FLL checking in and there was only one person handling the massive travellers checking in for all three rows. Our seats w...

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1/2/2018 Ethan Phua

✅ Trip Verified | Seattle from San Francisco. Although there was no lounge available (Los Angeles has a lounge), the flight was better than the previous one. First Class gave us priority check-in, priority security check, priority boarding and they all saved time and came in useful. The seats were comfortable and this time, the ...

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1/1/2018 R Yarcy

✅ Trip Verified | San Francisco to Newark. Virgin America used to be my preferred airline because they used to be very good with their service, even if their price sometimes is higher than others. But this time was different, flight attendants had bad attitude, took them forever to get some water, and I was forced to paid $50 f...

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12/31/2017 Ethan Phua

✅ Trip Verified | Los Angeles to San Francisco. This trip was average, considering we had booked First Class. First Class did come in useful during check-in, security and boarding, where we were given priority. However on board, the service was like Economy Class. Other than having a wider seat and more legroom, the IFE was sto...

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12/31/2017 E Bazella

✅ Trip Verified | Palm Springs to San Francisco. The experience has gone from bad to worse and we haven’t even boarded the flight yet. Making the reservation ended up in my having to cancel what I had already booked because they wouldn’t let my small dog on that flight. So an agent in Denver assisted me in canceling that one an...

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12/25/2017 Owen Pampo

✅ Trip Verified | San Diego to San Francisco. Virgin America was nicer than Southwest. Entertainment was fantastic, seat room wasn’t that great but the view of the pacific was beautiful. I would definitely fly them again. It was very easy to get tot the gate because it was so close to security. I got priority security & boardin...

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