Customer reviews

3/15/2019 F Johnson

✅ Trip Verified | Miami to Medellin. I purchased a ticket from Viva Colombia while waiting to board they canceled the flight after having everyone waiting more then 2 hours without any explanation. I tried to get a refund at desk but was told they will automatically refund it to Credit card . I’ve written them countless times an...

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2/28/2019 William Bray

Not Verified | Santa Marta to Bogota. Shocking airline, misleading. Spent 2 hours on the phone to change a reservation then at the end the lady said it was not possible. When I logged in to select baggage purchase what I didn't realize is they automatically select all the extra services so when I clicked on the baggage I was ac...

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2/26/2019 Bart Dario

✅ Trip Verified | Cartagena to Cali. Paid the ticket 69000 pesos, equivalent to mBP15 or EUR16. We left on time, we arrived before the scheduled time. Some people judge an airline when they spend peanuts for it. I find Vivacolombia exceptional for what you pay.

2/21/2019 C Heale

✅ Trip Verified | Santa Marta to Bogota. Terrible experience, never again! Staff is absolutely not helpful and at the counter they charge you unexpected extra costs. At last the flight is more expensive than with a reliable airline. Avoid Viva!

1/5/2019 Ernesto Rojas

✅ Trip Verified | Medellín to Cartagena. This company customer service is just the worst, you think you are buying a cheap ticket and at the end you pay more than flying with other companies. They charge for doing check in at the counter, cabin baggage will be good for any other company except for VivaColombia cause they found ...

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11/14/2018 Hugn Templeton

Not Verified | Santa Marta to Bogota. Really do not fly with this airline, as a regular flyer I can tell you they are so bad and rude from ground staff to cabin, and as others have said charge for everything as extras even tried to charge for my partners hand bag. I end up paying extra to sit with my partner as the computer put ...

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10/9/2018 C Larken

✅ Trip Verified | Medellin to Cartegena. We paid for 20kg check in and sports equipment up to 32kgs. First he proceeded to try and charge us for 5 kg extra on check bag which was 19.8kg. Then when we refused to pay him he then went on to try and charge extra kilos on my surfboard which was 18kg and you are allowed 32. When we ...

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9/30/2018 G Belan

✅ Trip Verified | Santa Marta to Bogota. VivaColombia try to charge you more money for everything that is possible. For example, if don't print your ticket they will charge you for it. If you don't have to fly with them, stay away!

9/29/2018 A Marillo

✅ Trip Verified | Santa Marta to Medellin. Print your boarding pass before taking this airline, they charge you $10 (33,000) to print it, which we found it ridiculous. Make sure to buy bags ahead of time. I’m disappointed with this airline. The ladies at the desk looked angry and they were not helpful at all. No se olviden de i...

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9/20/2018 Samuel Fisher

✅ Trip Verified | Medellín to Lima via Bogota. This company needs to be put out of business. This company's business model is completely based on theft and extortion. I arrived with a bag that fit the description of the limits on my ticket (purchased from Kiwi). Since I could not print out my tickets, the night before I reserv...

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9/10/2018 L Yates

✅ Trip Verified | Do yourselves a favor and don't fly with them. VivaColombia try their hardest to charge passengers for everything. On my way from Bogota to Medellin, they charged me $12 CAD to print my boarding pass. On the way back from Medellin to Bogota, they refused to allow me to carry on the same luggage I flew into Mede...

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8/12/2018 P Shehan

Not Verified | San Andres to Cartagena. Budget airline at the very worse end of spectrum. Passengers are treated like cattle and nuisance. Especially if you don’t speak Spanish. Beware the tricks of this airline 1. Charge you 66,0000 COP/ per person unless you have paper boarding pass 2. Charge you 10,000 COP /Kg after 15 Kg ho...

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7/21/2018 Janna Rudetsky

✅ Trip Verified | Medellin to Lima via Bogota. This is the worst airline I have ever booked with! We arrived at the check in counter 2 hours prior to departure in Medellin and were informed that there was a flight delay from Medellin therefore we would likely miss our connection from Bogota to Lima (also with Viva Colombia). Th...

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6/30/2018 S Deane

✅ Trip Verified | Medellin to Bogotá. Long story short, they make you pay for carry on luggage, the same luggage that I have traveled all over south east Asia and South America, never having to pay to put it in the overhead bin. $24 bucks for carry on, just $6 less than I actually paid for the flight. Super deceptive and poor ...

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5/10/2018 Andrea Iberti

✅ Trip Verified | Medellin to Cartagena. I bought the ticket online with an extra luggage. When I arrived at the check in they told me that my tripod can't travel in the cabin with me. So I had to pay extra for the tripod. Besides that since I didn't print the ticket they charge me more than 70.000 pesos. In total they got extr...

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5/6/2018 Nuno Cunha

✅ Trip Verified | Bogotá to Lima. This company sees profit and nothing more. In a very empty aircraft they put people in distant rows in order to make us buy the seats next time. And worst they say you can't change seats unless you pay a ridiculous fee. I understand they put family in different rows of aircraft is full but our ...

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4/27/2018 S Leathen

✅ Trip Verified | Lima to Bogotá. This might be the worst airline I’ve ever flown with. They scam their customers to get money out of them. I was charged $44 for my boarding pass. They also don’t accept this payment via credit card, debit card or the local currency so you risk missing your flight while you run around an airport...

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4/10/2018 R Coles

✅ Trip Verified | I booked a flight from Lima to Bogota for about USD 200 (including all insurances, baggage and some other fees). Web-check-in wasn't working so I had no printed boarding pass. At the check-in counter they charge USD 22 to print this piece of paper (sustainability). Unbelievable! After 10 minutes at the check-i...

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3/23/2018 Peter Gordon

✅ Trip Verified | Medellin to Cartagena. Just terrible! Buried in the terms and conditions is that if you don't web check in and come to airport with a printed boarding pass (which is not always possible and why is something on your phone not good enough) they charge you $19USD to check in! $19 to print a piece of paper! Also ...

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3/15/2018 S Parton

Montería to Medellín. I travelled with a friend who had one small bag and a tiny bag and the gate staff made a whole fuss concerning the two bags. After moving the tiny bag into my own bag she finally agreed to label our bags. The plane wasn't even half full so there was no problem regarding space. She was just interested in cha...

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