VLM Airlines

Customer reviews

7/13/2018 Thomas van Woerkom

✅ Trip Verified | Work required me to go on very short notice to London, so I decided to fly with VLM which offers you three flights per day from Antwerp to London City with their Fokker 50. Decided as well to fly from Antwerp as they offered reasonable prices for their flights, while my usual airlines I usually take from Amste...

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6/14/2016 S Curtis

Very poor customer service team, My flight was cancelled and I've been waiting from the of May for a refund. I was told it takes 7-10 days to be transferred into my account, I phoned 3 times to follow this up, the staff were rude on the phone, did not listen, spoke over me saying its done repeating themselves. I still have not r...

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3/23/2016 Colin Pay

My wife and I flew VLM from Southampton to Antwerp return on a Fokker 50. Left and arrived on time both ways. Only about half full on way out and three quarters on the return. Had a free beer and snack. Fokker 50 is on a par with more modern turbo props on these short flights. Antwerp airport is a breeze, in a rental car and awa...

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8/10/2015 O De Block

Why do we always want to fly the big airlines? VLM has the efficiency of a budget airline, the service of a high value airline and the punctuality of a German airline. They have friendly staff and after landing you are out of the airport in 5 minutes. Moreover book well in advance and you have a very attractive fare.

8/4/2015 Kevin Foley

Cabin crew fantastic as always. Have flown every week with this airline since it started in April 2015. The flights were 104 euros return. The cheapest flight now for a commuter to London is £204 euros if you book months in advance. That is 4 times the price of Ryanair. If you don't book in advance a commuter flight is well over...

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6/11/2015 M Fitzgerald

Excellent flight, more leg room than other airlines, 1 cabin stewardess who was excellent and tended to all passenger requirements, served all passengers with complimentary food with drink (which is unknown nowadays). Good old fashioned service and customers do count. Flight from Waterford VG425 7th June.

9/26/2010 S Potts

RTM-HAM return in F50s. The outbound flight was delayed by about 20 mins due to high winds but the captain kept us informed. There was only one member of cabin crew on this half-full flight yet he managed two full drinks rounds in the short flying time. The return flight was relatively uneventful and arrived on time. For the ret...

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4/12/2010 S Potts

LCY-EIN. The VLM brand is no more (but the ticket still stated VLM). You have to use the CityJet website planes are in CityJet livery and china and glass have been banished in favour of the bog-standard cardboard cups. I tried checking in online but there was a problem with the system. I cannot remember the last time the online ...

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2/10/2010 Simon Smith

LCY to ANR. Flight left late due to chaotic scenes at the gate ground staff came twice through the plane checking names against boarding cards (obviously having not done it properly first time). Flight otherwise good attentive staff good service.

11/5/2009 Gerald Chapman

LCY-Antwerp unable to check in on line for no apparent reason. On arrival check in machines also refused to accept flights to Antwerp. So joined long queue to the 3 check in desks that operated for all the Cityjet flights. Eventually checked in only to find that the security queue snaked through the airport building almost to th...

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10/21/2009 Simon Smith

LCY to Antwerp again. This time my booking had been transferred to Air France system and my eticket details had been incorrectly coded as a paper ticket. Unable to check in online so joined another long queue. Had to go to ticket desk where agent blanked me took a phone call and then started talking in French. The convenience of...

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9/17/2009 Simon Smith

LCY-Antwerp. Disappointing experience. Long queue at baggage drop due to only one attendant being present. A second eventually appeared but was inadequately prepared - did not have the key to work the baggage belt. Stood there for 5 mins totally ignored whilst the attendant made a barrage of calls to remedy the situation without...

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6/17/2009 W Brandoe

LCY-AMS-LCY Economy. Great flight on 146/RJ85. Seats a bit tight widthwise but made up for by excellent crew and good food/drink. This on a 45 min flight. Spoilt by disorganisation of KLM - we had flexible tickets and wanted to change our return flights. Were told by KLM staff at the machines "no you can't". Then sent to "check-...

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6/7/2009 M Heather

LCY-AMS-LCY on codeshare with KLM / CityJet on RJ85s. Both flights on time. Outbound flight nearly empty return flight full. On both flights a drink and a (good) sandwich were offered (although as the outbound flight was mid morning breakfast may have been more appropriate!). Cabin crew attentive on both flights though they were...

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5/10/2009 P Cleeren

ANR-LCY-ANR friendly check-in staff and friendly flight attendants on both flights. Good sandwich free drink including a small belgian chocolate before the landing is a nice touch for such a short flight. Good seat pitch.

3/21/2009 J Watkiss

MAN-LCY. Very empty flight. Very friendly crew punctual and great views of the city on the eastern approach into city airport. Arrived early fast baggage delivery.

12/31/2008 Roy Stilling

MAN-LCY. Arrived at MAN about 1hr 45mins before departure and had to wait about 20 mins for check- in to open. I tried to use the self-service machine but couldn't get it to accept my eTicket number. Once check-in had opened a friendly agent spotted that I was only carrying hand baggage and pulled me out of the queue and success...

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12/13/2008 O Banderas

Frequent traveller AMS-LCY-AMS. Outstanding ground boarding (no buses) and onboard service. Very nice seats and catering more extensive than on other European carriers on a 40min flight. Cabin crew friendly and attentive. No baggage problems and biggest delay so far is 40min. I hope now that AF- KL bought VLM they dont change an...

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11/25/2008 Christopher Adam

LCY-MAN. Excellent service on this short-haul domestic flight. Flight attendants offered omelette sandwiches and rice pudding as well as a choice of hot and cold beverages with the complimentary meal. The ticket was only marginally more expensive than taking the train or a no-frills airline. Despite a very busy Friday evening at...

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11/22/2008 D Lijnzaad

This little airline is brilliant. Antwerp to London City. Antwerp is probably the best little airport in the world free parking 10 minute check in simple walk to the plane no fuzz. London City airport is the best airport in London so slightly above mediocre. VLM F50 clean and fitted with great new interior. Staff very friendly a...

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