Volaris Fleet

159 Volaris reviews

6/27/2019 P Rayle

✅ Trip Verified | Mexico City to Los Angeles. Worst airline I've ever flown with. The flight was delayed, they changed the departing gate twice, boarding the plane was a total mess, people pushing and the attendants not doing anything to make the boarding process more organized. They did not pass the correct immigration forms b...

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6/27/2019 S Garner

✅ Trip Verified | Los Angeles to Leon. We had a good experience on Volaris traveling from the LAX to Leon and back. The flight was direct. It has the shortest duration and best departure time so was great for the family. And the price was reasonable. It had assigned seating. Just to state the obvious this is a budget Mexican ai...

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6/21/2019 Luis Davila

✅ Trip Verified | Los Cabos to Cancun via Mexico city. We had the worst experience ever. We had a flight from los cabos to Cancun and we stop in Mexico City. The flight arrived late in los cabos therefore we lost the second flight that was from city of Mexico to Cancun. We ask for help to at least 12 people from Volaris to se...

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6/17/2019 Norma Alvarado

✅ Trip Verified | Los Angeles to El Salvador. As soon that we enter the plane there was a very petite customer (elderly) trying to place her carry on in compartment, ask for help from attendant and his respond to her was “ you have to help me to place and not going to do it myself “ the poor lady tried her best to help the atte...

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6/16/2019 Savannah Mallach

✅ Trip Verified | Merida to San Antonio. I was charged $60 for a checked in bag because it wasn’t on my reservation. When I called before my trip I was told $30 at the airport! $60 is insane. Called the support center and the lady refused to transfer me and refused to talk to me. Kept saying hang up and call for a new person ye...

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6/15/2019 Mir Sekandari

✅ Trip Verified | Aguascalientes to Mexico City. Great airline for the price, cheapest price ever. It was on time, beautiful cabin crew. I also flew Phoenix to Guadalajara route many times and it was very economic.

6/12/2019 B Anney

✅ Trip Verified | Las Vegas to Guadalajara. I have flown with Volaris for years for the direct flight but never again. Every year they get worse and worse. They come up with hidden charges and what applied on your way to your destination doesn't apply on the way back. Horrible customer service, the absolute worst across the boar...

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5/25/2019 S Heely

✅ Trip Verified | Los Angeles to Leon. Worst airline ever. Horrible flight attendant service. Terrible food. No leg room. Most important: I initially paid $607 total for 2 people for RT and seat assigments and one checked bag (of course everything is optional with all extras added on to base fare) Did not seem like great bargai...

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4/25/2019 R Delatorre

✅ Trip Verified | Volaris flight 5631 Cancun to Guadalajara was 55 minutes late leaving Cancun. We arrived in Guadalajara 35 minutes late and by the time my wife and I got our luggage from the belt and ran to our connecting flight it was almost an hour. We lost out connecting flight because the crew was getting ready to close t...

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4/24/2019 D Loza

✅ Trip Verified | Guadalajara to Los Angeles. I expect the flight attendants on their best service because as a customer we are paying for all this. My flight was round trip with volaris. The flight attendants dont smile it looks like their unhappy with their job, they look like their depressed. I don’t think this type of crew ...

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4/17/2019 Jessica Moran

✅ Trip Verified | Tijuana to Cuidad Juarez. I Bought Tickets through travolocity. In my email verification it shows baggage will be 50$. Getting to counter I was told I had to pay 100$ per bag cause I didn't purchase baggage in advance I'm talking about checked baggage. I spoke to 3 different staff before I could speak with a m...

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4/14/2019 M Vareema

✅ Trip Verified | Mexico City to Oakland. Tried to change my flight online, was getting charged for a checked bag even though I had already paid for a checked bag, so I called the number provided to verify what I was being charged for. When I called the number I was asked to participate in survey after the call. After the call ...

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4/12/2019 Vimal Dutt

Not Verified | I had just hand baggage and checked in online. I had minimal contact with Volaris staff. However, on all 4 flights I took, the seats looked worn and were the most uncomfortable I have ever travelled on on any airline in my 30 years flying experience. And that includes flying on former Soviet era Tupelov spy plane...

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4/2/2019 N Mangan

✅ Trip Verified | This was the worst experience I have had on an airline. They were rude and unprofessional towards us. Volaris employees treated everyone (all Mexican) far better than us on our trip from Loreto to Tijuana. During check-in, even though I told the counter person that I did not want to check my small carry on bag...

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3/28/2019 Mayra Rojas

✅ Trip Verified | Guadalajara to Ontario. Selling services that are not being rendered. Stay away go with another airline. I upgraded my seat and paid the difference. When I went to go check in they had sold my seat and sat me in the back row. I requested my money back and they are refusing to refund me. It was their mistake an...

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3/25/2019 Karina Watson

Not Verified | Guadalajara to Dallas Ft Worth. Before I traveled to Mexico, I purchased my baggage for $100 round trip, and when coming back they charged me $75 dollars for 2 extra pounds. How ridiculous! I paid because I had a new born that was very impatient about the wait. Our flight was also delayed by 4 hours and the staff...

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3/19/2019 Nikita Bout

✅ Trip Verified | We went to the machines to print out boarding pass at the Puerto Vallarta airport, the machine told us to ask a Volaris agent for help. We stood in the baggage check in lines (even though we didn’t have a check in bag) and finally the agent said we had to pay 10 dollars (200 pesos) for her to print our boardin...

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3/19/2019 S Gavinha

✅ Trip Verified | Regret not taking the terrible reviews seriously. All elements of our journey were horrendous - the check in process was just an absolute mess, queues made no sense and the employee responsible didn’t have a clue. We paid for extra luggage for 4 passengers, were under weight by 10 kilos on one yet over 3 kilos...

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3/15/2019 Howard Mallen

✅ Trip Verified | We bought 4 round tickets (Tijuana-Uruapan) to visit my mother in law who was sick. Two days after buying the tickets, she died. We paid $628 for the tickets, and the price to change the dates of our flights was $600! I talked to several people in customer service, explaining the emergency, but they all found ...

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3/8/2019 Claudia Garcia

✅ Trip Verified | My family and I traveled with my 91 year old grandma using this airline in January. The airline lost my grandmas luggage and it is now March and we have not been able to retrieve it. Every employee that we have spoken to has been rude, unhelpful and disrespectful. I had a customer service rep tell me that i co...

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