Customer reviews

10/26/2019 S Marhsall

✅ Trip Verified | Seattle to Guadalajara. We’ve flown Volaris at least a half a dozen times (only non-stop to Guadalajara). They are always rude. They always try to charge more money. Their website is the worst in the industry There Club Class is a joke. You have to take a bus after you land in Guadalajara to get to customs so p...

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10/14/2019 Orly Franklyn

Not Verified | Mexico City to Miami. Avoid it like the plague. I had to change a flight and after 2 hours on the phone I had to explain that the change I made before (for which i already paid) was made from the same flight to the same flight! The fellow on the phone would not believe me. I forwarded the email I received and then...

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9/23/2019 C Torre

Not Verified | Tijuana to Puerto Vallarta. Volaris is a decent airline. On July 2019 I went on vacation to Puerto Vallarta on Volaris. The legroom is decent, the plane is clean, there isn't too many food options, but then again it is a budget airline and the flight wasn't too long.

9/5/2019 A Garcia

Not Verified | Chicago to Leon. The website stated that if I checked in with a person at the ticket counter I would be asked a fee but that if you used there mobile app it would be free. I had no luggage so this was fine with me. I got to the airport 2 hours before and as I waited in the huge TSA security line, checked in via t...

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8/17/2019 Anastasiia Drahun

Not Verified | Cancun to Mexico City. The worst service, the lack of information from anybody working for the airline. They cancelled the flight 2h before, offered the tickets for the flight 9h later which was accepted. But obviously, the flight got delayed too, after 9h at the airport. And nobody was capable of answering any qu...

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8/17/2019 Maria Leiva

Not Verified | Worst experience ever. We were supposed to go from Guadalajara to San Jose. We arrived more than 2 hours and they made us wait all that time in long lines. We registered our luggage, go to another long line to go thru the checking point we were finally done after waiting in lines for more than to hour we go to boa...

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8/11/2019 S Han

✅ Trip Verified | Chihuahua to Mexico. Carry on limited at 10 kilos? I carried total 12 kilos with my carry on and small backpack, they insist I have to pay $400 peso, it’s not about money, most business trips prefer carry on, not checked in. at least 10 people were stopped for paying, rep insist pay or don’t get on. T

8/3/2019 Rebecca Medina

Not Verified | My husband and I took a flight from Cancun to Phoenix with a layover in Guadalajara. The layover was about 2 hours long, during which time we were sitting near the gate. There were no employees at the desk until 2:30 when the flight was supposed to start boarding at 2:19. At that time lines began to form and the ...

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8/1/2019 Rodolfo Arturo Estevez

Not Verified | Las Vegas to Mexico City. They simply suck. They canceled my flight without any notification on my email. When I was about to catch my flight the front desk guy told me (in a very rude way to me and my fiance) that they do not have on my reservation; my big luggage, (Checked Baggage.) Therefore, I have to pay $70...

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7/15/2019 D Allen

Not Verified | Flying back from Mexico City Volaris canceled my flight and didn't notify me. At the airport they said it was my fault not theirs that I was stranded the agent said "because my Volaris colleague attempted to contact you and couldn't". They took no responsibility and offered no assistance, hotel, voucher, possible...

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7/13/2019 C Tina

❎ Not Verified | I flew with Volaris from Guadalajara to New York. The flight was delayed and they did not mention anything until we were on the plane waiting for an hour. Then they said they were waiting for 20 more passengers to get to GDL from Mexico City. 2 hours waiting inside the aircraft. They did not let us get off the p...

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7/9/2019 T Norris

✅ Trip Verified | Los Angeles to Cancún via Guadalajara. I’ve travelled to over 50 countries and this airline was by far the worst I have ever been on. By far. Nothing was organized from the moment we got in line at the LAX airport. The airline has a young staff that do not know anything about organizing lines or explaining to c...

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7/6/2019 Jacob Reed

✅ Trip Verified | Tijuana to Guadalajara. This was my first time flying with Volaris. The check in and boarding process at the Tiajuana Airport was a mess and took forever. It felt very unorganized. The flight itself was nice. The flight attendants were very helpful. Your seats are not ideal for someone 6'3" and up like myself....

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6/27/2019 S Garner

✅ Trip Verified | Los Angeles to Leon. We had a good experience on Volaris traveling from the LAX to Leon and back. The flight was direct. It has the shortest duration and best departure time so was great for the family. And the price was reasonable. It had assigned seating. Just to state the obvious this is a budget Mexican ai...

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6/27/2019 P Rayle

✅ Trip Verified | Mexico City to Los Angeles. Worst airline I've ever flown with. The flight was delayed, they changed the departing gate twice, boarding the plane was a total mess, people pushing and the attendants not doing anything to make the boarding process more organized. They did not pass the correct immigration forms b...

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6/21/2019 Luis Davila

✅ Trip Verified | Los Cabos to Cancun via Mexico city. We had the worst experience ever. We had a flight from los cabos to Cancun and we stop in Mexico City. The flight arrived late in los cabos therefore we lost the second flight that was from city of Mexico to Cancun. We ask for help to at least 12 people from Volaris to se...

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6/17/2019 Norma Alvarado

✅ Trip Verified | Los Angeles to El Salvador. As soon that we enter the plane there was a very petite customer (elderly) trying to place her carry on in compartment, ask for help from attendant and his respond to her was “ you have to help me to place and not going to do it myself “ the poor lady tried her best to help the atte...

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6/16/2019 Savannah Mallach

✅ Trip Verified | Merida to San Antonio. I was charged $60 for a checked in bag because it wasn’t on my reservation. When I called before my trip I was told $30 at the airport! $60 is insane. Called the support center and the lady refused to transfer me and refused to talk to me. Kept saying hang up and call for a new person ye...

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6/15/2019 Mir Sekandari

✅ Trip Verified | Aguascalientes to Mexico City. Great airline for the price, cheapest price ever. It was on time, beautiful cabin crew. I also flew Phoenix to Guadalajara route many times and it was very economic.

6/12/2019 B Anney

✅ Trip Verified | Las Vegas to Guadalajara. I have flown with Volaris for years for the direct flight but never again. Every year they get worse and worse. They come up with hidden charges and what applied on your way to your destination doesn't apply on the way back. Horrible customer service, the absolute worst across the boar...

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