✅ Trip Verified | Vancouver to Orange County. If your traveling for business w/o luggage it’s fine. They are trying their hardest to make a profit in a small margin industry. I will not fly this airline again because of all the fees they keep asking for. We paid for a premium seat and still had to pay for our luggage. By the time you’ve paid for luggage and your ticket, it’s the same as most airlines. The aeroplane is small. Their food is terrible, wine selection mediocre, asked for sparkling water with lime and the lime juice comes in a packet. The service was nice the attendants very good. When we travel for leisure it’s just not worth the hassle.
✅ Trip Verified | Our 10:00 pm flight from Toronto to Barcelona was initially delayed for a few hours due to some issue with a door part that needed replacing, then cancelled and rescheduled for 24 hours later. Had a very long wait for hotel and food vouchers to be sorted out, at 2:07 am we finally got the voucher. Didn't get to sleep until 3:30 am. A whole vacation day wasted. Not sure why a part took 24 hours to find in Canada's largest airport, or why WJ doesn't have any relationships with other airlines to rebook us on an earlier flight. Later got an email from WestJet offering a measly $100 WestJet dollars as some supposed "make amends" offer. When I emailed back I got an unhelpful and unsympathetic reply. On another leg of our trip Air Canada asked for volunteers to be bumped a few hours and they offered $800 in credit. Compare that to the paltry $100 WestJet offered for a 24 hour delay and tons of stress. I would never trust WestJet again with a trip, especially to Europe. WestJet is woefully unprepared to offer proper service, or to make things right when they screw up.
✅ Trip Verified | Hamilton to Calgary. Late departure as has been my recent experience on WestJet. Flight about 1/3 full. Bored flight attendants went through the motions of friendly service but could hardly wait to retreat to the back of the plane and chat amongst themselves. I was not offered a receipt when I paid for my in flight purchases nor was there an acknowledgement of my use of the WestJet World Elite credit card. When the pilot announced our departure, there was an embarrassing pause before he announced the departure city of Hamilton. Otherwise, plane was clean and we were advised well in advance of possible turbulence.
✅ Trip Verified | I have flown WestJet many times, both on short haul flights within Canada and also between Canada and the UK. On all of the flights I have had with WestJet, I’ve had a great experience, with good value for money and customer care through the booking processes, airport processes and flight processes. I also find the cabin product aboard the 787 to be of a very good standard and I am happy the airline plans to expand its fleet with this aircraft type, I look forward to flying WestJet again and would recommend the airline to anyone.
Not Verified | Calgary to Vancouver. I found WestJet Airlines an overall great airline and an amazing experience! Awesome crew, good foods, But not very good inflight entertainment, This is probably my favourite Canadian airline, I would suggest it to people.
Not Verified | Travelling from Toronto to Paris indirectly with WestJet Airlines. Did not allow to change my seat on the first flight. Did not provide food for such a long flight. Did not have any TVs. Uncomfortable and small.
✅ Trip Verified | Victoria to Calgary. This is my second time flying it with WestJet and I can only describe my experience as mediocre at best . Every time I take this plane I am always placed in the back next to the toilet . I have confirmed my flight within the stipulated time hence, I should be able to get a better seat. There are many empty seats therefore there was no need to place us in the very back of the plane. Attendants are quite rude.
I had the "window seat" 8K from Toronto to London for an overnight flight. There was not a window. Instead it was a wall. The window seats in the rows in front and behind all had windows. Since it was overnight, I fell asleep against the wall and slept fairly well for sleeping on an airplane. I thought the seat was spacious and comfortable, but I am 5'2".
✅ Trip Verified | Orlando to Québec via Toronto. First time with this airline compagnie, worst trip ever. They just don’t care about their customers. Flight delay and miss connection so add 12 hours before I can fly back home and they pay nothing.
✅ Trip Verified | Montreal to Gatwick via Torontoon a Plus ticket. This airline provided excellent service throughout my trip. In Montreal I arrived at the airport very early for my flight as I had a sudden change of schedule (I was leaving a day earlier than expected) and had to check out of my hotel many hours before my scheduled flight. Changing my flight was simple online and done in a matter of minutes. The check-in agent in Montreal proactively put me on an earlier flight. This was such a help as there are no lounges for me to use in Montreal but there are in Toronto which would be much more comfortable for a long layover. WestJet has no lounge access for PLUS passengers but I overheard some pax saying that they receive a discount on some lounges by showing their boarding pass. The service on the domestic flight was efficient. Beverages and a small snack were offered. Boarding in Toronto was excellent. Although there were lines at the desk, I simply walked to the ‘Zone 1’ side of the line and was boarded immediately. I was immediately impressed by the smart and professional presentation of the crew. I was offered a choice between Prosecco and orange juice and my jacket was hung. The aircraft is old (first registered in 1984) but incredibly well presented. The PLUS seats are cradle style business class seats but were comfortable. The power sockets were not working at my seat, but the crew took my device and charged it in the galley, returning it later in the flight. Good service recovery although it meant I could not watch any IFE which was disappointing. IFE is only available via the WestJet app through your own device. The flight attendant working my side of the cabin introduced herself soon after I boarded and made sure I knew how to contact her throughout the flight. High quality blankets were provided, and a cushion was on the seat. An equally high quality-print menu and separate wine list were distributed. The on-board food service was excellent. The WestJet crew constantly walked the cabin to check that passengers were happy. I wanted to sleep as soon as possible and so declined a main course. I requested the cheese and crackers with a glass of wine. I was expecting to receive a small piece of wrapped cheese and a cracker with a ¼ bottle of wine. I was incredibly surprised and impressed to receive a ‘bistro box’ with a selection of cheeses and crackers followed by a full-bottle wine service. This was presented on the full meal tray which allowed me to be tempted by the excellent dessert and a salad bowl (presented in a stunning pewter-style bowl). The crew knew their wines well (even commented on the reviews of the individual wines) and prompted me to taste the wine prior to pouring. Nice touch. Quality glassware is used and good quality silverware. After the meal the crew came to say goodnight and reminded passengers that a help-yourself snack bar was available in the galley. Breakfast was equally nice with coffee being served in full mugs. My only criticisms would be: 1) There should have been one more person working the front cabin during meal service as it was very slow (aprox 40 mins from the time 1A was served until i was served in 4H). It was clear that each setup tray was being prepared individually and then bought to the passenger - which took time. 2) Baggage delivery in LGW was slow.
✅ Trip Verified | Vancouver to Kelowna. I made the mistake of choosing west jet because it seemed to be the cheapest and now I understand why. I had a later flight than I required and noticed multiple unfilled flights leaving before mine. I inquired with WestJet staff to see if possible I were able to get on an earlier flight. I did purchase an economy ticket where changes are not allowed but thought it won’t hurt to ask. Not only were the staff rude when I asked but actually sang “you get what you pay for” as I turned to walk away. Rude and do not appreciate their guests.
✅ Trip Verified | Gatwick to Calgary. This is a world class business class service. Seating is pod style 1-2-1,cabin staff is warm and efficient, and the food was excellent. Wi.Fi is available for purchase and the entertainment system is terrific. I truly wasn’t expecting anything this good. Kudos to all involved.
Not Verified | Gatwick to Edmonton via Calgary. I had expected The Canadian version of Ryanair, pay for bags etc. and did not expect complimentary food/drink. I was surprised, staff excellent, in flight service perfect, nothing not to like. I rate them as highly as Air India, or SriLanka Airlines, who are both top notch with economy passengers. I just wish they could fly Edmonton direct, and that the new owners do not spoil a winning formula. Cant give seat comfort a high score, because an economy seat, is an economy seat, regardless of what aircraft or airline.
We chose these seats in advance for a fee so that we were fairly near the front and sitting together. I like the leather seats and the fact that each row has 2 seats at the window, 3 seats in the middle, 2 seats on the ther side. The middle bathroom is roomy compared to many other planes’ toilets. We didn’t use the entertainment streaming service. Staff were very helpful, especially when my husband had a sort of panic attack.
✅ Trip Verified | My partner and I were waiting on a return flight from Toronto via Vancouver airport to Victoria. About ten minutes prior to our boarding time, the gate desk made an announcement that the flight was cancelled due to a lack of crew and that there was no available flight till 9am the next day (over 15 hours away). The airline employees said to our whole plane that we could either choose to stay till the flight the next day or catch the next ferry to the island, for which the airline would pay for because they were at fault (they said keep receipts and call into the 1-800 number). We chose the ferry as it was the best option to make it to work the following day. The following day (May 15) we contacted WestJet to get a refund on the cancelled flight but were told that connecting flights like those to the island do not count as flights and therefore “there is no true value left to refund” despite the Van.-Vic. flight being listed at over 100$ on their website even if booked in advance. We’ve tried talking to Westjet several times but their last email waived all responsibility for the cancellation saying: “This is why we suggest guests purchase travel insurance, you are completely covered in the event something goes wrong. If you did not purchase travel insurance, we recommend contacting the number on the back of your credit card. Travel protection is often included in credit card plans. We do not want this to come across as uncaring, we simply would like our guests to be prepared for delays and always be ready for unexpected costs.”
Not Verified | Toronto to Saskatoon. Customer service is atrocious. My flight was booked through a travel agent and when I checked in I was unable to change my seat without paying a $40 fee + a $30 baggage fee. I called WestJet to inquire about this policy and was told that my seat had been "assigned at random" - now let me ask you, does it seem random to be given the seat at the very back of the plane in the middle when half the plane is empty? I'm going to say it doesn't. When I called to ask if there was any way to remedy this (as the seat was definitely not "assigned at random"), the Customer Service Rep was very unhelpful and unsympathetic. Good thing this airline has been sold. The quality of flights and service representatives has completely diminished in the past few months. It is clear that both the exec team and the staff no longer cares about quality service. Don't bother flying with WestJet - Air Canada will provide a much better experience with less hassle.
Great all around. The plane being a Dreamliner is new as are the pods in business section. I was flying Westjet and can’t say enough on the courtesy and efficiency of the flight crew
✅ Trip Verified | Bridgetown to Toronto. Westjet charges $30USD per checked bag. We checked two. Upon arrival at Toronto we find out one was removed from the plane due to the plane being overweight. I’ve been given the run around and spent hours on the phone attempting to get the obscene $30 they charged us to deliver the bag 3 days later. No food provided on a 5.5 hour flight, have to buy croissants etc. Budget airline at a non budget price.
✅ Trip Verified | It seems that WestJet has turned into a budget airline but still tries to come off as Canada’s best. When checking in there was no staff to help you print your own boarding pass, and check your bags. You have to pay to check a bag as well. On a 7.5 hour flight from Gatwick to Toronto, there was no free food provided aside from a tiny pack of cookies and food for purchase was ridiculously overpriced. I will be avoiding WestJet whenever possible. Also, there is no in flight entertainment aside from their app.
✅ Trip Verified | Calgary to Vancouver. They provided me the worst customer experience that I ever had. My flight was cancelled due to weather conditions in Calgary (it was booked to depart 6pm) and I got rebooked to 4:30pm of the other day, almost 24 hours! I had to sleep in the airport all night and they didn’t offer any hotel or food. Disgusting customer experience.