✅ Trip Verified | Luton to Lisbon. Over the last few weeks I have taken several flights between London and Lisbon on Wizz Air. Every flight I have taken has been delayed to some extent: the shortest delay I can recall was of 20 minutes; the longest was of about 2.5 hours. My flight on 2nd July was delayed by 1.5 hours. Wizz Air has used a variety of excuses when apologising in the aircraft for the delay in taking-off and arrival so it's not even worth repeating them. There is no point passengers and potential passengers trying to identify the reasons why this company seems incapable of taking-off and landing at the correct time, particularly on certain routes and particularly from Luton. The cabin crew on all my flights have been polite and professional but they too have seemed jaded and worn-down by the lack of on-time performance; after all, a flight that lands at 2.30am (instead of at the scheduled midnight) means a very late arrival home for the crew as well. The standard crew comment that "this is aviation and you have to expect such things" is now becoming the company's mantra. I don't care that Wizz Air charges for all types of luggage after the first small personal item; I don't care that I have to pay for seat selection as well as for food and drink; nor do I care much about the cleanliness of the exterior and interior of the aircraft. At the end of the day, I want what most people want: I want to arrive at my destination safely and at the time shown on the timetable. I regard Wizz Air as safe but, in my experience, the chances of arriving on time at a destination are, sadly, not very high.
✅ Trip Verified | I would give them zero stars if I could. There was an issue checking into the flight as they oversell all the seats. At the airport they made me pay £32 to check in to then tell me I didn’t have a seat on the aeroplane but they would issue a refund. On my return I tried to get this refund processed and they have refused to pay. Another set of flights they drastically changed the flight times, one changing from 1525 in the afternoon to 6.50am! Terrible customer service and they are trying to rip you off where ever possible. Will definitely never book with them again. Awful company.
✅ Trip Verified | Vienna to Nice. Biggest rip off ever. Stop allowing you in 3h before and then charge you 30 euros. Also, baggage drop off line was 2h long and I had to run to not miss my flight. Worst experience I’ve ever had in my life.
✅ Trip Verified | Luton to Bourgas. You get what you pay for with this airline Cheap tickets = cheap service, cheap staff, cheap attitude, & cheap customer service. Never before have I had such a terrible experience. Yet they seemed completely not bothered and unwilling to want to resolve anything. Avoid at all costs.
I must say that my flights was rescheduled (from 15:50 to 5:40AM!!); then your options are to cancel it and get back your money (only this leg) or change it for free to a similar flight from Wizz Air (same trip, day before at 6:00AM). When checking-in is mandatory to do it online if you don't want to pay an extra fee (even though you're checking a bagage). The line to check-in the luggage was chaotic and very slow, also the staff was so unkind. The boarding was quite quickly and easy. Even though was a flight with an unbelievable schedule, the crew didn't let us sleep because they were selling products all the time. Also, after 1 hour in the air and beeing sleeping, one of the flight attendants woke me up to check if I was seated in my seat... I still ask myself if it was really needed to do it, after 1 hour flying and beeing asleep. I couldn't sleep more since that moment. I could also see how a sick passenger had to lay on the floor as the flight attendants didn't want to give her a more comfortable seat. After a long time they agreed (I don't know if she had to pay the extra fee to seat at the XL seat feeling sick), even though most of the XL seats were empty.
✅ Trip Verified | Budapest to Frankfurt. Excellent flight from Budapest to Frankfurt, in new and clean A321. The flight left on time and seats were comfortable. Flight attendants friendly and attentive on a relatively full flight. Baggage rules were clearly explained on the website and I had no problem. All is required is to know how much luggage you will have and to purchase the allowance accordingly. In Budapest, boarding was by bus to the plane parked remotely. Boarding was through the front and the back door, which accelerates the process.
Not Verified | Luton to Riga. Outward flight, painless, good value for money. If you obey the rules and understand the principles of low cost travel you will not suffer any charges. The offers in their cafe for food and drink offer some great savings as well. Return flight painless, good value for money and in my view one of the best low cost carriers behind easyJet.
✅ Trip Verified | Budapest to Berlin. This airline tries to squeeze every cent out of your pocket, even splitting families with small children when assigning the seats! Not the mention the idiotic baggage rules and how the cabin crew is. Never again, if I could give a negative star review I would!
✅ Trip Verified | Timisoara to Paris. The prices displayed are low. After booking you will receive several emails to get you to buy more options. At the airport, if they are not happy with your boarding pass screenshot you pay huge extra amount.
✅ Trip Verified | Iasi to Luton. Tried to do the check in with two days before my flight was due and couldn't do this. When got to the airport they told me that I have to pay 35 euro per person because I couldn’t do the check-in online they will do it for me and my husband and paid 70 euros. Also I had the chance not to fly because the plain was overbooked. They sell more tickets then the places they have. They put us on standby until they boarded other people. Paid for 3 full tickets and it was the possibility of me and my baby not to fly. They are ripping off people. Your better off to pay little bit extra and get better service. In the end you end up paying more then any other company with them. Tickets are cheaper but all other fees and invented fees will cost you a lot. Worse company I ever used.
Not Verified | Luton to Budapest. Worst airline ever. This is my 6th time with then and I will never fly with them again. The aircraft were dirty and my flights were delayed regardless of the airport or the destination. Once you paid for the ticket they don’t care about you or your comfort/experience. Really cheap but they don’t deserve any money for this awful service. Next time I won’t mind traveling further to another airport and paying more for another airline.
✅ Trip Verified | Tallinn to Luton. Absolutely disgusted with this company. If you want to sell flights for high prices do so but don’t sell them at competitive prices then keep adding and adding to the price. You buy your ticket then if you want to travel with the people you are going with you all have to buy seats together or Wizz Air will try it’s best to put you as far away from each other as possible. And yes it does say on your ticket your only allowed to take a small rucksacks but who reads that? Everyone takes a cabin bag as all airlines allow them, not Wizz Air though, you go to board and your hit with another 27 Euro bill. I won’t be flying with these crafty people anytime soon.
✅ Trip Verified | Luton to Bucharest. Very unprofessional staff at the airport. I paid extra for priority boarding but ended up among the last people to board the plane. They lost my luggage last December and haven't heard back from them since. Their call centre is a joke. The person assigned to deal with my claim doesn't even reply to my emails. It's worth paying a bit extra and fly with a decent company that has some respect for their passengers.
✅ Trip Verified | Vienna to Milan. I was pleasantly surprised by Wizz Air. The aircraft a new A321, comfortable for its capacity with a tasteful interior design. The crew were lovely and attentive, happy to have conversations with passengers. It’s a low cost airline so the service is basic but perfectly suitable for the flights Wizz do. The passenger load on this Saturday evening flight was low so the crew encouraged people to spread out. Most solo passengers had a row to themselves. Slight negative there was no gate announcement for the 30 minute delay due to late arrival of the aircraft, the gate had the original departure time even when we were boarding well after it. Flight crew were apologetic however.
✅ Trip Verified | Reykjavik to Luton. Awful - they sell you a ticket and then monetise everything on top. App doesn’t work? Airport check in will cost you €25. Didn’t see the single bit of hand luggage has to be a handbag - not a suitcase like every other airline?
✅ Trip Verified | Dortmund to Vienna. This company will try to monetize you in any way they can. Read the fine print. Check in between 48 and 3 hours before your flight. Hope they sit you next to the person you booked with and try not to pay too much attention to the condition of the plane as you are boarding and it will be fine. Otherwise expect to pay 2x or 3x the listed ticket price and be nervous.
No window, restricted view has row 3.
✅ Trip Verified | Riga to Dortmund. This year I flew 5 times with wizz air and it was all on point, nothing to complain about. Fresh and modern looking aircraft, friendly staff, seats were good for low-budget airline. I am happy when I see that Wizz Air has a offer for my travel route
✅ Trip Verified | Vilnius to Luton. Just a horrible company. They purposefully create problems for their customers in attempt to rip them off, getting out of it by having some language in the small print. One such behaviour is closing online check-in before you fly and then charging totally unrealistic charges at the airport. I saw so many other people get caught out too. Other horrible behaviour involves purposefully seating you apart when seats together are available in attempt to get you to pay for the privilege. Again no other airline functions this way, with the simple objective of catching you out as many times as possible. I have complained the the aviation authority as I don't think it should be allowed.
✅ Trip Verified | Budapest to Madrid. Avoid using at all cost. Worst flight and ground crew ever. No consideration at all for the elderly. No wheel chair facility nor seats for elderly at waiting line. Rude flight crew.