WOW air

Customer reviews

3/30/2019 Jayshree Angepat

✅ Trip Verified | I loved the flight and service, the crew was very helpful and friendly. Found the seats comfy and because of the low fares we booked make this trip to Iceland. Thank you WOW air.We will miss you.

3/27/2019 G Hallam

✅ Trip Verified | Detroit to London via Keflavik. Absolutely awful. Cancels flights, delayed flights, atrocious customer service. Every single thing about this experience was awful. I will never fly WOW air again.

3/26/2019 M Neale

✅ Trip Verified | Worst airline ever. DO NOT use this airline. It's not worth the reduced airfare at all. When we arrived at the airport for departure we were told we'd have to pay extra to sit together, that cost $88.00. Then we were charged $70 baggage, on top of the $140 we had already paid for baggage. On the return flight,...

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3/25/2019 Brittany Rouse

✅ Trip Verified | I've flown with them a few times and they've been great. However, this time around, I'm not so happy. I woke up at 6am, to an email saying my flight was canceled; my flight home was set to leave at 1035am. I call them and apparently the next flight out is in 2 days! They gave me no compensation, no help, nothi...

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3/21/2019 Avelino Estrella

✅ Trip Verified | Toronto to Paris via Reykjavik with WOW air. The plane was smaller than any trans Atlantic flight that I had flown in the past but the boarding process was so smooth. Although food is available for sale, the crew were very friendly.

3/16/2019 C Geare

✅ Trip Verified | After reading lots of reviews I was really sceptical about flying with WOW air. I still went ahead and booked my ticket to detroit as it was the cheapest option for a one way, and I had to book last minute which is always more expensive! I decided to pay for selected seats up the front with extra leg room on bo...

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3/6/2019 Jennifer Liss

Not Verified | We had booked the Wowair stopover Detroit to Barcelona via Keflavik and just shy of 2 weeks prior to our vacation (family of 5), we received a text and email from Wowair saying they had cancelled our BCN stopover. Because we had already scheduled time off work and school and hotels, cars, meeting others in Barcel...

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3/5/2019 C Bourton

✅ Trip Verified | Boston to Keflavik. If they had zeros, I’d give it to them. I don’t care how cheap it is, it was NOT worth the pain and suffering my mom and I went through on their airline. Our flight was completely cancelled by WOW Air 3 weeks before our trip. They offered to fy us out of Boston but offered no compensation a...

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3/1/2019 Lorena Erazo

✅ Trip Verified | Toronto to Keflavik. We had a great experience. The service was exactly as described when booking the ticket. The crew members were amazing, I have no complaints. They left on time both flights and the return flight arrived 40 min earlier. I bought the promotional tickets to visit Iceland. Overall 5/5 stars an...

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3/1/2019 M Healen

✅ Trip Verified | I flew with a friend to Iceland from Toronto for a 4 day trip. We were attracted to wow air because of the cheap price and direct flight to Keflavík international airport near Reykjavík. It is important to note for travellers that you do have to pay for a carry on bag and pay for a checked bag, so my friend an...

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2/24/2019 C Pettegrew

✅ Trip Verified | My husband and I booked our flights months in advance because they were such a great price. Leaving from Pittsburgh, the flights were only 299 USD with cancellation protection. It is a month before we are scheduled to leave and WOW air cancels both our leaving and returning flights. Most airlines that I fly wit...

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2/23/2019 J Hatton

✅ Trip Verified | Toronto to Copenhagen via Keflavik. Rates were very cheap, I paid for a little extra leg room (still cheaper than the competition). Staff service was excellent, friendliest crew I've met yet. There are luggage requirements that must be met or you pay for extra baggage, do your homework and measure your luggage...

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2/22/2019 J Harris

Not Verified | Los Angeles to Keflavik. I purchased a flight in May of 2018 for a flight in March 2019, I have been checking periodically to see if the seats are filling up. I purchased through a third party vendor and apparently it is only for the economy fare, so no luggage or seats. So I have been watching to see if I need t...

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2/22/2019 P Daretas

✅ Trip Verified | Toronto to Keflavik. It supposed to be cheap but they charge for every single thing. It turned out to be very expensive. I don't recommend. Called support due to an issue and they did nothing. Horrible customer service. I had to call many times to get something back. We ended up paying more than any other airl...

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2/21/2019 Jessica Wilcox

✅ Trip Verified | Paris to Detroit via Keflavik. This was my first time flying with wow. I flew with them initially because it was really cheap. It ended up not being any cheaper then any other airline in the end. I knew I had to pay for my bags but I didn’t look into how much. I didn’t pay for my bags before because I had an o...

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2/16/2019 Stephen Barron

✅ Trip Verified | We were scheduled to fly from Newark to Reykjavík and then from there to Dublin on WOW Air. As many know this company is low budget and a cheap way to get to Iceland and some major cities in Europe. We paid for upgrades seats so we weren’t cramped and also got the fare that included a carry on and a checked ba...

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2/9/2019 Rory Conway

✅ Trip Verified | Newark to Dublin via Reykjavik. They hook you with cheap fare. Average size carry on luggage 70USD each way. No free meals, no screens but they will charge you for use of a tablet. No free tea or coffee. $3.25 per cup. If you think that purchasing a ticket will save you money you are wrong. Everybody complain...

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2/9/2019 Alexandre De Couvreur

✅ Trip Verified | Toronto to Barcelona via Keflavik. We never did get to fly with this airline but seeing other reviews of the actual flights, glad we didn't. Our horror story is all about their customer service and flight cancellation process. We had flights to Barcelona and discovered after we called them to look at extending...

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2/7/2019 Jamie Gibson

✅ Trip Verified | Baltimore to Keflavik. Absolute awful check in process. Only had one check in agent to check in over 50 people. If you do book, you must give yourselves two hours just to check in. The customer service at the check in desk was awful and unhelpful, in no rush to accommodate passengers.

1/27/2019 Rick Cobussen

Not Verified | Orlando to Amsterdam via Reykjavik. Like many people here, we booked several months in advanced and our flight got cancelled few weeks before departure. Without any reason. Wow Air offered an alternative; flying two weeks later or fly from New York rather than Orlando. Both weren't realistic and the customer serv...

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