Air Astana


Reseñas de clientes

10/23/2019 Alan Sargeant

✅ Trip Verified | Novosibirsk to Almaty via Nur Sultan. Check in was easy and straight forward. There were no problems with being 1kg overweight. Both flights left and landed on time. Cabin crew were polite and spoke good English and managed to serve a snack on each flight, despite them being short flights. Seats were comfortab...

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10/9/2019 Graham Calder

✅ Trip Verified | Kuala Lumpur to Almaty. I credit Air Astana for their superior service on a recent flight from KUL to ALA last Tuesday 1st October. The service received on the flight was second to none, where the team leader provided a first class service during the the 7 hour flight. The quality of the main meal, wine and sn...

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9/30/2019 Choumise Watkins

✅ Trip Verified | Beijing to Almaty. Airline billed me R1800 for my hand luggage bag, while was within its weight limit. According to their statement hand luggage and a laptop bag is 2 items, hence the reason I needed to check in my hand luggage, knowing only on bag is allowed. They than ask me to pay via my debit card. We were...

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9/19/2019 J Sadib

✅ Trip Verified | Moscow to Shymkent via Almaty. For foreign passengers buying Air Astana's tickets through travel websites such as Expedia or Priceline, beware of tactics in getting people to buy their low priced tickets, only to find out the 'Economy Class with one piece of checked luggage included' actually means only 1 kg o...

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9/13/2019 Zhanna Savina

✅ Trip Verified | Kuala Lumpur to Almaty. I would like to express my deep gratitude to the crew of KC936 at the 25th August for their good work in conditions of prolonged turbulence. The stewardesses, in spite of the shaking, carried out the service, organize food and drinks. The food was excellent. Service was on top! Thanks t...

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9/10/2019 Vishal Rakyan

✅ Trip Verified | Astana to Delhi via Almaty with Air Astana. Horrible experience, airlines delayed the flight but gave no updates or indications when the flight would go. They changed the pre blocked seats, shifted me from aisle to window, this is despite having a boarding card for aisle seat. When I complained to cabin crew, t...

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7/20/2019 S Vitavasiri

✅ Trip Verified | Our flight from Baku to Nur-Sultan was supposed to depart at 11.50pm on 23 June 2019. However, due to mechanical problems, the flight got cancelled and we were rebooked on the flight at 11.50pm on 24 June 2019. Therefore, we were delayed to depart Baku for 24 full hours. The Air Astana ground staff in Baku Air...

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7/13/2019 Anonymous, Embraer 190 (E90) Layout 1 asiento 15K

The flight I took was a three-hour long international flight on this plane. For this amount of time, I was disappointed that this plane had no IFE system whatsoever. The legroom was average, along with the width and recline. Perhaps the most irritating part of this plane is the toilets. There was not a time during cruising where...

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7/13/2019 Anonymous, Boeing 767-300ER (76W) asiento 13A

This plane included several outstanding features. First, the sleek touchscreen IFE. Second, a working USB charger. And finally, an abnormally large tray table, able to fit all sizes of laptops. The legroom was fantastic, about the same as the big airlines (Emirates/Qatar/Cathay). The seat was wide and comfortable, as it was in a...

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7/11/2019 Olga Razumovskaya

Not Verified | Almaty to Moscow. Every time I used Air Astana I was always satisfied by the service provided and attention to every detail. Aircrafts are ideally clean, quality of food is good, personnel are professional and attentive. But this flight positively surprised me. New aircraft, updated stylish kits for passengers an...

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7/3/2019 William Reedy

✅ Trip Verified | Almaty to Dushanbe with Air Astana. Forced me off my flight during check in (plane was not cancelled, it was overbooked) even though I booked 3 months in advance. Staff said this happens everyday and could provide no help. They suggested I contact their office who has not responded to my questions. Staff even a...

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6/28/2019 P Richards

✅ Trip Verified | I have never been so positively shocked by any other airline in my life! I've heard nothing but good things about Air Astana, but my experience even exceeded those high expectations. On the 2hr45m trip from Baku to Almaty, there was a full amenity kit provided (that which rivals those on transatlantic routes) e...

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6/26/2019 B Marelicki

✅ Trip Verified | Nur Sultan to Shymkent. Extremely nice experience. Food and drinks served on short flight all included in the ticket price. Cabin crew very friendly and professional.

6/19/2019 E Galunov

✅ Trip Verified | Almaty to Istanbul. Please review your Cabin crew training program. KC 911 on 17/06 delayed for 30 mins. Actually there were at least 3 flights, which were delayed around of this time. Ground staff of Air Astana did excellent work. Even though it was crowded, they handle situation professionally. 5 star to Gro...

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6/14/2019 J Barlsen

✅ Trip Verified | Nur Sultan to Frankfurt. In every sense a 4 Star experience. As a frequent traveller it was my first 4 flights from FRA to ALA via TSE and back and I was impressed. An excellent product with attention to detail. The presentation and quality of the inflight catering in my opinion is slightly above a 4 star carr...

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5/30/2019 G Hin

✅ Trip Verified | Seoul to Istanbul via Almaty. I was uneasy throughout the flight. Passengers have been on board for over an hour and have not left. In the meantime, the announcement came 40 minutes later. The children's food came out as baby food. I asked stewardess the adult meals because child could not eat, but she decline...

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5/17/2019 German Zamorin

✅ Trip Verified | St-Petersburg to Istanbul via Almaty. A21 neo for both ways with Recaro seats,comfortable for 5-6 hours flight. Food was perfect, especially from Istanbul. Good choice of beverages. On the way to Istanbul I over slept my dinner, but I got it after and the coffee was hot. In Istanbul new airport I had to visi...

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5/13/2019 Pasin Buaon

✅ Trip Verified | My flight from Tbilisi to Bangkok via Almaty on 15-16APR. I wasn't sure what’s wrong with inflight service for sector ALA to BKK. My friend and I have asked crew for blanket as it’s very cool and we were unable to adjust the temperature due to the type the aircraft which didn’t have the option on the compartme...

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4/27/2019 Jan Schlimm

✅ Trip Verified | Excellent economy flight with Air Astana. This was an afternoon flight and they provide an amenity cit for all passengers and a blanket. Cabin crew friendly and hospitable. Several times they go around with drinks and the food was really delicious. A perfect Economy flight.

3/19/2019 C Gantin

✅ Trip Verified | Almaty to Istanbul. I use Air Astana for my domestic and international flights, I can say that they are best option for the region. The quality of service, aircraft quality keeps increasing.