✅ Trip Verified | Albrook (Panama City) to Bocas del Toro. After reading comments about this airline I was a bit worried but our flight with Air Panama was really okay. Checkin at the airport was quick, there were no lines. My bag was 17 kg so I had to pay 9 dollars for the 3 kg overweight. Totally fine. There are no infoscreens at the small airport of Albrook but as there are only leaving a couple of flights a day its obvious when boarding starts. The flight left at 2.30, so right on time. The fokker 50 used for this flight is old but seatpitch was okay for this 55 minute flight to Bocas. After a loud and bumpy take off the crew handed out some crisps and a soda. After 35 minutes of cruising with some wonderful views at the rainforest and Caribbean beaches, the pilot started decent into Bocas airport. After a soft landing and a short taxi to the small apron our luggage appeared within minutes. We really enjoyed this flight in this old air Panama fokker-airplane.
✅ Trip Verified | Panama City to David. This airline is terrible. They made my 5lbs Yorkie go in the luggage area. They wanted me to buy one of their containers. At security they took my tweeter and very small scissors. Mind you, I traveled with my pet in cabin and these 2 items from USA to Costa Rica and Costa Rica to Panama, but in a domestic flight from Albrook to David it wasn’t allowed.
✅ Trip Verified | Panama City to David. Pleasant flight experience on an old Fokker 100. A little expensive for what you get, but there's little competition in Panama. Seats were comfortable & spacious, though the interior of the plane had not seen an update since the late 1980s or early 1990s. Cabin crew were friendly and served soft drinks (including diet options) and plantain chips. Flight departed and arrived about 20min late.
✅ Trip Verified | Panama City to Bocas del Toro. This is back to the 70s. Absolutely the worst airline I ever flew. We came to the airport and they told us the flight is moved to 5 pm and the return is cancelled too and we can only take the next one at 10am. It meant we will never reach our flight to Colòmbia as it was 2hrs later. No one to talk to,. After screaming we got a letter saying that they deleted 2 flights and because of that we are stuck. Sadly Copa Air didn't care about the letter and we had to pay a penalty. We will pursue with them when we are back home. But if I gave them, their check-in, their fleet and their attitude a score it would be absolute zero.
✅ Trip Verified | Bocas del Toro to Panama City. Our Air Panama flight just got canceled, because they could combine two flights in one. No heads up in advance, just the message when we arrived at the checkin desk. We had to wait for 3 ours so they can get a higher profit, no compensation what so ever, not even a drink. Worst airline ever! I have to give a rating of one because a zero wasn’t allowed
✅ Trip Verified | Worst Airline ever. We flew from Panama City to Bocas and back to Panama City and had a 2,5 hour delay each way. The bad thing about that is not the delay itself but the lack of communication. As there are no displays at the airport we had to ask every 10 min when we will proceed or what the current problem is. The staff first didn't say anything and dissappeared to the back office. A half hour later it was said that the airplane has a "preventative maintenance" - how can you have a planned maintenance when the plane should be in the air? Overall it was a lie, as our plane arrived two hours later with passengers on board. The planes are very old with a "museum smell" in the cabin. Now we are on our way back from Bocas to Panama City and have a 2,5 hour delay again. This was communicated 10 min before boarding... let's see when and if we arrive. If you can avoid it, never fly Air Panama.
✅ Verified Review | This airline has a really problem and seriously I have no idea how this company is still working. Firstly, the tickets were not cheap for a "low cost airline" with very bad conditions airplanes (I don't know which type of model is, but looks likes second hand airplane. We paid for the round trip 487USD. The flight was suppose that should be depart at 9:00 am arriving to Bocas del Toro at 10:00 am, at the end we depart around 2:30 pm and we were really angry because we lost our tours and our plans for that day. We didn't receive any explanation for the delay. We asked for a reimbursement, because in Europe if the airline has a delay of three hour you receive a percentage of your money back. In this case, we had a delay of five hour, and when we talked to the customer service, she told us that the airline doesn't has any politic regarding to the reimbursement of money for delays. Seriously! you have to be kidding me - then she told us that the only thing that the airline can give us is the lunch for free, and I answered her that we didn't receive any "lunch for free" instead they gave us snacks as potatoes chips, plantain chips, cokes, and rum - for me been diabetic that is not food! I was literally starving because in addition the airport is really small and the facilities are lacking of restaurants, so you can not buy food there. The airport just have two small coffee shops and one small kiosk and they not offer you food either. The customer service was really bad in my opinion because we were asking and asking what was happening without an a proper answer. When you buy the ticket through the website you don't have any option that talk about the insurance of reimbursement in case of delays and this is fault of Panamanian authorities, and they should fix this immediately. In summary. I don't recommend this airline neither the airport facilities. **ASKED TICKET
A short domestic return flight from Marcos A Gelabert to Bocas Del Toro with Air Panama, on an ancient Fokker 50. The interior looked really tired and on the return trip there was a bad smell in the cabin. On the way out, really friendly and smiling FA's, less smiles on the return. A snack and a drink (even local Abuelo rhum) were served free of charge. Both flights on time.