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10/24/2019 Dr Timothy Barrett, Airbus A330-300 (333) Layout 1 sitz 3L

The service was great but the seat is too hard for long flights

10/17/2019 S Heikki

✅ Trip Verified | Helsinki to Paris. Regular airline with average quality. Planes are varying from very old A319/320 up to new A350, so depends if you are lucky or not. Staff are very friendly and supportive. On the flights you can get water, tea, coffee or juice, everything else at an extra cost (that is a bit expensive). Solid...

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10/13/2019 William MacCormac

Not Verified | Happily surprised. The good - ok price, plus Finnair uses an A350 on the BKK - HEL route. Fantastic plane, very quiet and comfortable seats with tons of legroom and good recline. I honestly think it beat BA premium on their aged 777s. The design of the cabin was clean and modern. F&B was average. The route is qui...

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10/13/2019 K Pellberg

✅ Trip Verified | Helsinki to Dublin. Was somewhat skeptical to 3 hours flight in such a small aircraft but it wasn’t so bad. We were 4 passengers in business class and each of us had a spare seat besides. But what made the flight so pleasant was the male purser. He was so perfectly service-minded and took great care of us duri...

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10/5/2019 Jeff Carswell, Airbus A321 (321) Layout 2 sitz 7A

An uneventful continuation flights on a very nice A321 from Helsinki to Copenhagen having flown into Helsinki from Los Angeles. The interior of the aircraft was very nice with nice clean colours. The crew delivered a friendly service, the only negative being that you have to pay for just about everything onboard. The captain’s a...

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10/5/2019 Maureen Carey

✅ Trip Verified | Helsinki to Chicago. I was flying back from running Berlin Marathon Monday, I upgraded my seat from a middle to an aisle and to economy comfort to have more comfort. I was hoping to recline on my 9 hour flight. My seat recline button was broken, I could not recline. The purser only offered me a middle seat back...

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9/27/2019 Julia Chua

✅ Trip Verified | Vienna to Singapore via Helsinki. Did not enjoy our outbound trip with Finnair on 3/9/2019 but our inbound flight on 25/9/2019 was much better. All flights were on time and luggage arrived fine. Finnair main lounge at gate 52 is now under renovations so the current lounge there is much smaller in size. Food wi...

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9/9/2019 Julia Chua

✅ Trip Verified | Singapore to Vienna via Helsinki. First flew Finnair Business in 2017 and did not sleep well. Now flying Finnair the second time and yet, never sleep well - when bed is lowered to the fully flat position, you cannot help but to feel and listen to stomping feet of people walking past you! Though the crew were ...

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9/9/2019 D Teejan

✅ Trip Verified | Toronto to London with British Airways, connecting with Finnair to Yekaterinburg via Helsinki. My baggage was damaged (all the bottom of the luggage was ripped apart, 2 wheels were lost). I reported my damaged baggage as soon as I got it in the destination airport. I contacted with Finnair lost baggage depar...

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9/4/2019 J Janicki

✅ Trip Verified | Helsinki to Warsaw . I am deeply dissapointed by the lack of interest in ecological issues. The staff pour all the drinks in plastic. Also they don’t have any vegetarian meal available, even though we chose them during the process of online check in.

8/31/2019 Maricris Siren

✅ Trip Verified | Very poor communication skills and customer service of a cabin crew and ground crew. On board during my flight from HEL to Singapore via BKK I asked the cabin crew if I could buy bottled water. She replied "we don't have extra bottled water". I asked again because I wish to have a bottle as I drink more often ...

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8/26/2019 Xiangxiao Sun

✅ Trip Verified | Hong Kong to Copenhagen via Helsinki. I'm extremely unsatisfied about how Finnair handled our journey. When we arrived at the airport we were not allowed to check-in because my younger son's passport expire in 2.5 months. We asked staff about what'll happen to our flight bookings. He said we should call the re...

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8/26/2019 Titta Suopajärvi

✅ Trip Verified | Helsinki to Lisbon. The flight was in time, boarding was smooth. Service was nice, we had pre-ordered sandwiches for the return flight, delicious. Crew was nice, friendly and smiling. Nordic sky was working well, easy you se and read the newspapers and listen to voicebooks. Excellent experience.

8/23/2019 Wana Julia

✅ Trip Verified | Memorable flight experience, thank you finnair. Recently we have travelled long haul flight from Singapore to Krakow via Helsinki. It was my first experience using Finnair and I'm glad that i have made a right decision. Im travelling with 67 yr old mother and 3 yr old daughter. We really love services provided...

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8/19/2019 P Chastagner

Not Verified | Helsinki to Paris. Never again Finnair! Plane delayed again - this time by two hours. Also I had a business class ticket, which always means on European flights that the seat next to you is empty - except with Finnair who make people pay business class tickets and have them seated exactly the same way as in econo...

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8/18/2019 Carliss Haliburton

Not Verified | This was my first trip on this airline, the food served was decent. Apart from two flight attendants who were very pleasant, I found the rest of the staff very unpleasant to deal with. Especially on my return flight from Warsaw to Helskini on Wednesday morning, August 14th when the plane was delayed twice. I mer...

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8/14/2019 Michelle Badu

Not Verified | Bangkok to Helsinki. My husband and I were upgraded to business class on our leg from Bangkok to Helsinki and we had the most enjoyable flight ever. Service was 6 stars as was the food and the flight. Never have I enjoyed the in house entertainment enough not worry about sleep was too much to do. And those headph...

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8/13/2019 B Cherlout

✅ Trip Verified | Amsterdam to Helsinki. Amount of ground personnel is far below requirement. Very long lines for baggage drop off which makes it difficult to get through security and be on time for boarding. Not the first time, but Finnair does not seem to change.

8/13/2019 V Norton

✅ Trip Verified | St Petersburg to Chicago via Helsinki with Finnair. Requested an aisle seat due to a physical/health condition. They replaced it with a middle seat without any notice or any explanation in Helsinki. I found out when the scanner would not let me get on the plane rejecting my boarding pass - a total disrespect an...

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8/3/2019 S Walimya

✅ Trip Verified | Toronto to Delhi via Helsinki. Wonderful service, airplane was comfortable. I was going to miss my connection due to a delayed flight, and they put me on the next flight to ensure the timing lined up correctly. Excellent customer service. Food was good. No complaints for the money paid.