✅ Trip Verified | Oslo to Helsinki. My family and I were in Europe for vacation and we were scheduled to fly from Oslo to Helskinki on the morning of July 2nd 2019. Although our flights were booked 4 months in advance all 4 of my family members were placed on standby. As the flight continued to board we were placed lower and lower on the standby list. At the end of the boarding process we were told that there was 1 open seat and our group of four would have to be split up. We disputed this option and the gate attendant was hostile and tried to bully one of us into taking the open seat. Hindsight it is a good thing no one did take that seat because the next flight to Helsinki was not for another 9 hours. We will never fly with Finnair again and if you enjoy being with your family when you’re on vacation, I suggest you do the same. Thanks!
✅ Trip Verified | We had the worst experience with Finnair and we will make sure to never fly with this airline again. We flew from Helsinki to New York with my 9 month old daughter how is severely allergic to all tree nuts, eggs and sesame (she has been hospitalized because of her allergies). Originally we booked our flight through British Airways, but it was operated by Finnair. British Airways were aware of my daughters allergies and it was all in the system for everyone to see. When I approached Finnair staff, they told me they see the allergy note in the system, however they don't have to do anything from their side. I asked if they could make an announcement, they said that their airline does not make any announcements regarding allergies. I then asked if one of the flight attendants could ask people that are sitting next to us not to eat nuts. They said "we won't do it because if passengers have nuts with them they have the right to eat them". That's correct, however I just wanted for people sitting next to us be aware that there is a baby who can literally die from inhaling dust from nuts. Their response was "we won't ask or tell anyone anything, but you can do it yourself". Which I did. And people were understanding and luckily they didn't have nuts with them on the plane. I was also told that if I don't want, I don't have to board the plane. But then I asked what are my choices, they said you can book another flight in a couple of weeks. After boarding was completed, the chief purser approached us and told us again that they can't help me in any way and now that I boarded it is my full responsibility if something were to happen and that they will continue to serve nuts on the plane. I wasn't complaining, I was only asking for help and no one, no one did anything to care or help.
✅ Trip Verified | Stockholm to Helsinki. Booked this trip and seat in advance in business class. Scanned my boarding pass and it show 1C which was the seat I had chosen. Entered the plane to find that someone else had occupied my seat. Told the crew and they just told me to move to another seat. I flew business, have Oneworld Sapphire status and they did this to me. Wish someone had told me before I boarded the plane.
✅ Trip Verified | Helsinki to Stockholm with Finnair. What a fantastic short flight! Started a bit early and arrived ahead of schedule. The captain sounded like a nice chap and the purser and the other FA in front were just amazing! Extremely service-minded and friendly on this short hop.
✅ Trip Verified | Helsinki to Singapore. I am disappointed with the flight attendants on AY131 from Helsinki to Singapore on 8 June 2019. In particular, one of the air stewardess was speaking so loudly in Mandarin at the back of the plane during takeoff and landing. It was really late at night and the passengers would appreciate if the cabin crew could keep quiet and let us rest! FinnAir needs to relook into the crew's training!
✅ Trip Verified | Bangkok to Brussels via Helsinki. This was my first time on Finnair. Normally take the Middle East route for this trip. I am so impressed by his airline. Everything was OK, in fact above-OK. Finland was recently voted the country where people are most happy. Strange to say, but you feel this when you fly their airline. The crew without exception (and I guess many of the ground staff working on the plane before it takes off) makes you have a comfortable flight. The nice thing is that it seems to come 'naturally' and without overdone and instructed friendliness. A great airline. A pleasure to fly with.
✅ Trip Verified | The flight from Manchester was uneventful, the seats are the same as normal class but with no one sitting in the middle row. Food a little bland but the staff were friendly. At Helsinki the business lounge was more like a cafeteria. But ok. The flight from Helsinki to Bangkok however was completely different. The huge seats in business were amazing. Plenty of room. Many staff to only a handful of passengers. Drink served before take off including champagne. Inflight service was wonderful, lovely menus great choices and the food was marvelous. At a press of a button the chair turned into a bed. Very comfortable. The wide screen tv had a huge selection of the very latest movies and shows. Towards the end of the flight woken up with my choice of a lovely hot breakfast. Plane arrived virtually on time. Given. Card on leaving the plane that gave us access to fast track immigration. We were through that in minutes right by our carasel. As we walked to it our bags appeared. A very efficient and fantastic service. Well worth the cost of business and and over £1000 cheaper than the nearest competitor. Highly recommended.
✅ Trip Verified | Helsinki to New York. Customer service is horrible. My mother and I were threatened to get thrown off the flight if we didn’t check in our carry on baggage because they said the overhead bins were too full. Paid for WiFi on the plane but did not work.
✅ Trip Verified | Finnair has a very solid and attractive long-haul proposition with: 1) New aircraft (A350) with big overhead baggage bins, the atmospheric equalizer helps reduce jet lag too, 2) Generous legroom even in economy (I'm 5"11 or 1.81m and can fully stretch out at a 45deg angle when the seat is reclined), seats were comfortable and I had no problems sleeping 6-7hours at a go and this is in economy, 3) Reasonably hospitable service (still cannot beat JAL or Singapore), 4) Very up-to-date IFE (with many of the latest movies, no lagging or dead screens) 5) Most importantly, great prices - we regularly see flights priced under US$1000 for transcontinental flights from Europe to Asia and vice versa. What was lacking, however was: 1) Barely satisfactory selection of food. Meals were not tasty and very bland. 2) Any orders beyond meal service was subject to payment. Also, Helsinki Airport is notorious for delays with outgoing flights - 3 times out of 3 I've experienced a delay of at least an hour when flying out of this airport - not the fault of the airline of course, but a primary consideration when traveling. Nevertheless, still a very decent option at such a price point. My baggage didn't go missing so I did not have a problem there. Certainly can consider flying with Finnair again.
✅ Trip Verified | Stockholm to Bangkok via Helsinki. Flight from Stockholm to Helsinki was only 45 minutes, enough to enjoy a small bottle of champagne. The food was quite boring as always on these short sectors. The flight to Bangkok departed past midnight but the service didn’t feel rushed. As an Oneworld Emerald member was treated very well throughout the flight. The food and drinks were fine and managed also to get a good sleep. An extra bonus was that two members of the cabin crew were Swedish speaking which isn’t the case so often anymore.
✅ Trip Verified | Bangkok to Amsterdam via Helsinki. Once again Finnair on board service has not failed us. Route to Bangkok they have Thai cabin crew to avoid miscommunication within Thai passengers. Facilities far from luxury but worth what you paid for.
✅ Trip Verified | Helsinki to Bangkok. Finnair has been our choice of European flight to Asia. Affordable price for Business Class with very nice on board services. Fast responds from their customer service in replying whatever inquiry you may have. Plus if you are passing immigration at HEL airport, their immigration officers are always friendly as well. Being a member of Oneworld Alliance, Finnair give a way on how to earn my MH Enrich miles very easy.
✅ Trip Verified | Dublin to Bangkok via Helsinki. Finnair has been extremely dissapointing. Seats are cramped and the IFE is outdated. Although the staff is very pleasant, the service and the food are rubbish. The meals have been cut down to a tiny main course, a salad with no dressing and a cookie. Beer and wine is not complementary and is charged for. I thought Finnair is a full service airline, but beware: it is not! If you wanna be a budget airline, the ticket prices should reflect that! Never again.
✅ Trip Verified | My flight to Bangkok did not start well. Ground staff were rather unfriendly, but what followed was simply unbelievable. After we boarded the plane and were moving towards runway, the pilot announced there was some technical fault with the plane and we have to go back. Well, we did the same 3 times and the plane spent 6 hours at Heathrow sitting on tarmac with all passengers on board. During these 6 hours we were not allowed to go back into the terminal and were only given water whilst business class passengers were offered food. The airline blamed Heathrow, but should have managed situation better. After 6 hours we finally took off to Helsinki. I missed my connecting flight and had to be rerouted. The were no more seats to Bangkok for days. They put me on a flight to Singapore and from there to Bangkok with Singapore Airlines. The whole trip was over 30 hours instead of 16 on the ticket. They also put my luggage on a different flight, but delivered it later to my hotel. As you can imagine, I did not enjoy this flight, but I’m not really blaming the airline cos I’m sure situations like this one are highly unusual. Flights overall are comfortable, good inflight entertainment, good food, but I was absolutely exhausted after 30 hours of flights and awful 6 hour delay. Nevertheless, I still recommend the airline.
There are 2 business class cabins, in the front cabin there are no overhead lockers in the middle, which makes makes it spacey. Seat configuration is 1-2-1. As a result all passengers have aisle access. Seats are reasonably wide, can easily be manioulated and are ok when seated. The seat can be folded to a 180° recline "bed", but the fishbone structure limits your legroom and the upholstery is not very soft which makes it difficult to sleep.
✅ Trip Verified | Moscow to Chicago via Helsinki. I liked this flight. Good company. Of course there is something to improve (for example Finnish food is not good, I'd replace this with sandwiches or something international). But flight was okay. I enjoyed. My wife had a teeth pain personnel helped her with some medication. I liked inflight service and how fast was water/food delivery to the seat. Cheap tickets and good service.
This is not a normal business seat. The wall of the fuselage butts inward at this point and impinges on your sitting area. It is a very uncomfortable seat, with virtually no room on your left.
Read several reviews by journalists who were invited on introductory flights for 350-900 business class. They colored their experience immensely. Perhaps if I reviewed may find the get out clauses. But, disappointing to an extent. Service impeccable, food stodgy (this is business class) but no shortage of it. Herringbone seat structure creaky, not very comfortable and seats/bed way too hard. Lie flat bed surprisingly OK. Easy to lose seat belt in the mechanism. Movies rubbish. Trouble was we had just stepped out of Qantas business class, absolutely no comparison.
Not Verified | New York to Tokyo via Helsinki. Very positive experience with Finnair. Smooth checking & boarding processes. JFK-HEL the A330 seats were somewhat narrow and reduced spaces for personal items. HEL-NRT, the A350 seats were very satisfactory. On board crew were pleasant and attentive. HEL business class lounge is under renovation and crowded with transit passengers. Hopefully when completed will accommodate more passengers. Overall I was quite satisfied with Finnair services. I will definitely fly with them again.
✅ Trip Verified | London to Delhi via Helsinki. Was rudely told by staff that I had enough to drink (2 glasses of red and 1 single malt) couldn't sleep so I went back to the galley to seek another couple of night caps, and was spoke to like dirt! First leg of my flight my ticket said meal included and I was refused that, even though others were getting meals that were also pre ordered like my self. Absolutely shocking service for a long haul flight I will never fly with Finnair again and advise to avoid using them.