Aer Lingus


Customer reviews

10/27/2019 Irene Reid

Not Verified | Dublin to Izmir. Spent two hours queuing to check in. Staff at the check in desks were extremely slow and gave no apologies to anyone for the two hour queuing times. The check in staff seemed to be on a go slow and speed was beyond their ability. We all experienced this type of long waits, ten years ago not in 20...

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10/18/2019 H Martin

✅ Trip Verified | Overall a passenger experience you would expect from a cheap budget airline. Staff at checkin and onboard generally procedure-focused, ‘must do this’, ‘cannot do that’. Several times I experienced outright unfriendly behaviour, but as you don’t want to be denied access, you’re better off accepting it, is my sen...

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10/15/2019 B Marley

✅ Trip Verified | This flight was a last-minute Thomas Cook caused replacement, therefore an expensive long flight from Dublin to Los Angeles. In the air, I discovered the headphone jack was the two-plug type and therefore could not be used with my 3.5 mm headphones with no adapter available, instead we were given headphones mu...

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10/14/2019 Giulia Draghi

✅ Trip Verified | On 3rd October Aer Lingus cancelled my flight from Dublin to Verona (I discovered it at the airport since they sent a cancellation email less than 2 hrs before the flight). They said that it was because of the storm Lorenzo but I'm sure it was just an excuse. How is it possible that all the other flights that w...

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10/10/2019 Adrian, Airbus A320 (320) seat 3A

Good seat for a 1:15 minutes flight, pr-booked seat which I recommend, on first and off first. Staff really good serving drink etc.

10/10/2019 Gerald Crane

✅ Trip Verified | Aer Lingus is a very poorly run airline. They encourage you to book your domestic and international travel through their website and then leave you to the wolves for your domestic travel. I booked a flight for work from Nashville, TN to Shannon, IR. Aer Lingus stated that I would be able to select my domestic t...

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10/5/2019 Steve Sharp

Not Verified | Terrible! Absolutely terrible! Do not fly this airline. They're extremely rude, spoke down to both my wife and I, did nothing to fix the fact they were late upon arrival which made me miss my connection flight so I had to pay out of pocket a crazy amount of money for a hotel and taxis. The manager at Newark airpo...

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10/3/2019 Steve Estvanik

✅ Trip Verified | Dublin to Seattle. My luggage was lost on Aer Lingus flight 143 to SEA on 9/26/19 - the reps at the carousel were clueless, they had no access to know if baggage was delayed, they could barely fill out the claims forms (which were very poor copies of an original so faint as to be unreadable). We waited almost ...

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10/3/2019 R Mursin

✅ Trip Verified | Zurich to Los Angeles via Dublin. It was the worst airline experience I've ever had. 1. Rip off during online check-in. They make you pay for a regular tourist class seat. I had to pay 65USD just for having a seat 2. Extremely poor, outdated and non-functional entertainment system. 3. Very unfriendly cabin cre...

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10/2/2019 Ken Cope

Not Verified | Antwerp to Toronto via Dublin. Aer Lingus had a problem with the plane on the departure from Antwerp. Rather than ensure that connecting passengers to North America had some assurances that every effort would be made to access a connecting flight, they went silent. And they stayed silent after the email that advis...

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9/23/2019 T Eldem

✅ Trip Verified | Dublin to London Heathrow on Aer Lingus. Having checked-in on line and traveling with carry-on only, I went straight to their lounge which I paid €30 to access. The lounge had very limited food on offer for a noon departure and one of the two coffee machines did not work. The staff were getting agitated as the...

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9/22/2019 Kimberly Staraitis

Not Verified | Buyer beware! We flew out on September 5th, the flight was supposed to leave at 7:00 p.m. but did not leave until after 9:30. We were in the airport for 4 hours waiting. Then we did not get the seats we paid extra to get, even though we were the first people who booked that flight and chose our seats specifically...

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9/20/2019 V Martin, Airbus A330-200 (332) v1 seat 4K

Seat layout was not as advertised on Aer Lingus flight on Sep 5 from Dulles to Dublin !

9/18/2019 Abdallah E, Airbus A330-200 (332) v1 seat 40E

40E didn't have the misaligned seat anchor on the seat in front, so there was actually a ton of leg room and storage space. Watching a movie was a bit awkward, since the screen is as much in front of your neighbor as it is for you. The crew were friendly and helpful. I can't recommend the breakfast burrito.

9/10/2019 W Leare

✅ Trip Verified | Seattle to Edinburgh via Dublin. Flight was delayed for 4 hours. Baggage was lost and no one took any responsibility. Instead, they suggested I speak with their contractor, Menzies. I was on hold for 20 minutes and when I asked to speak to a supervisor the agent hung up. After 4 days and multiple phone calls t...

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8/30/2019 H Marselma

✅ Trip Verified | Boston to Faro via Dublin. Aer lingus gave me the worst travel experience I've ever seen in over 30 years of frequent flying. tldr: Last minute flight cancellation, no reroute options, rude and slow customer service and non transparent and misguiding compensation and refund policy. Details: I booked a flight f...

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8/28/2019 K Mellor

✅ Trip Verified | Los Angeles to Edinburgh via Dublin. Absolutely terrible customer service. My luggage was lost by Aer Lingus on 16/8/19 on the flight from Los Angeles to Edinburgh and despite chasing them up almost everyday I still do not have my luggage 11 days later! I keep getting promised a call back and nothing happens. ...

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8/28/2019 V Kartel

✅ Trip Verified | Amsterdam to Cork. Although there was a huge queue for the passport control at Amsterdam Airport and had to spend 45 minutes in security lines, I managed to get to the gate 15 minutes before departure time, but the assistant didn't let me on board, as the door was already closed. They ruined my birthday weeken...

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8/20/2019 Momeraki, Airbus A330-200 (332) v1 seat 14K

I really liked the seat configuration near windows in economy. Two seats per row means less worry when you have to get up from your seat use the bathroom. Staff was friendly and my choice of the shepherds pie was pretty tasty. In terms of comfort, seats were not too comfortable for sleeping as seat depth fell a bit short and wi...

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8/19/2019 Diogo Freitas

✅ Trip Verified | Dublin to Lisbon. One of the best airlines I had the pleasure to fly with. Everything is well organized, with a good attitude and it actually functions similar to its flag country. In this company cabin crew matures well and become more professional and better hostesses. Well done.