Air Transat


Air Transat Fleet

664 Air Transat reviews

3/14/2019 J Rease

✅ Trip Verified | Winnipeg to Cancun. I found this company to be very unorganized and not very kid friendly. I called before the flight to verify the number of bags we were allowed to bring free of charge. When we arrived to depart they tried charging me for 3 bags. Which I refused to pay for but they said I would have to pay o...

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3/9/2019 Abdallah E, Boeing 737-800 (738) International seat 15H

This is a great seat and there is plenty of floor storage under the seat in front of you.

3/9/2019 Abdallah E, Boeing 737-800 (738) International seat 1C

Do NOT sit in this seat unless you don't your space being invaded the entire flight. There is a curtain right at the bulkhead which is often closed and people stuff themselves in the aisle (aka. your leg/shoulder area) waiting for the washroom. Paying $50 for this seat is an insult and Air Transat should seat someone there for ...

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3/7/2019 Nick di Vito

Not Verified | I had great service. everyone was very helpful and polite. I had a severe anxiety attack and they were very helpful. they gave me a cold compress and relaxed me. I would certainly fly Air Transat again. thanks a lot to the staff of flight TS486.

2/27/2019 Basira Yaqoub

Not Verified | I just got off the phone with Air Transat in Montreal and had to immediately write a review for the outstanding customer service I had been given. I had booked a flight for June from Calgary to London for my mom, however, due to circumstances, my mom was not able to go anymore. I had called Air Transat very unhap...

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2/25/2019 Cyril Nautin

✅ Trip Verified | Montreal to Toronto. Worst customer service. I had to go back to my destination sooner because of emergency. So I went to the airport 10 hours before my initial flight. Air Transat Staff asked me to call the customer service, they said they couldn’t help me. After 47 min waiting someone to answer my call, they...

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2/25/2019 R Ralzabi

✅ Trip Verified | Gatwick to Toronto. Worst ever. No entertainment, no USB charger. For 10 hour flight, it is very hard to fly with kids. This was our first international flight which has nothing. Disappointed.

2/19/2019 Tahiyeh Sheraze

✅ Trip Verified | Porto to Toronto. An airline that simply does not care. First and last time using this airline. Flights were delayed without any update, vacation time is spent sitting at the airport. I realize they are inexpensive Airline, but there are lot of expenses besides airline tickets, like hotels, excursion. Inflight...

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2/16/2019 SeatGuru User, Boeing 737-700 (73G) Domestic seat 1CAND1H

These seats were purchased for $50 as they were supposed to provide extra leg room. However they do not as the divider wall is there. They provide extra knee room, it is true. But if you are wanting to stretch out your legs you must either place them up the wall in front of you, or stick them through the entrance way into the f...

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2/12/2019 A Balire

✅ Trip Verified | Gatwick to Toronto. This was the best flight of my life. The staff were phenomenal and the pilot kept the passenger informed about the delay (there was a two hour delay but the flight quality made up for it). The flight attendants were so kind and helpful. There was also complementary drinks and a meal and sna...

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2/1/2019 Matt Houston

✅ Trip Verified | This is the worst airline I have ever flown with. The trip from Vancouver to Toronto was abysmal. There was no complimentary food, not even a snack of any kind. No headphones either. Free juice was offered over 2 hours into the flight, one more pass for water over an hour after that. The seats were incredibly ...

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2/1/2019 Katrina Major

✅ Trip Verified | Toronto to Puerto Plata. I’m so impressed with this airline. We booked a vacation package and everything from boarding to flying to airport transfer to hotel choice was a five star experience. We experienced expected delays but even arrived within a half hour of expected landing times despite a horrific snow ...

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1/27/2019 David Pearl

Not Verified | Toronto to Manchester. I added insurance when I booked my flight, a simple checked box. Of course they don’t tell you the amount you are insured for. No that it mattered as I got back nothing. The telephone number to make a claim which is on both Air Transat and Allianz websites are incorrect. I kept getting thou...

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1/14/2019 E Paskilis

✅ Trip Verified | Montreal to Toronto. Do not travel with them. Worst customer service. Will make some pay for baggage and others not. On our return flight was told I had to pay for my carry on. I said I didn't have to pay a few days ago when I flew in. she said because the wheels don't fit in the measurement I have to pay $35....

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1/14/2019 J Henson

✅ Trip Verified | Montreal to Toronto. I was on my way to a to my niece’s wedding for the weekend with 1 suitcase. The individual checking in my suitcase, was rude and disrespectful when I had asked why I was being charged $35.00. I paid my 35$ and headed to security. Where she chased after me, forgetting to give me the tag for...

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1/11/2019 Michelle Chou

✅ Trip Verified | Montreal to Vancouver. So this was my very first time flying with Air Transat, I usually only fly with Air Canada or Westjet. I had one luggage to check in and I went to the airport baggage counter where the employee proceeds to tell me the price for one bag is $35. I had asked why it wasn't $25 like the other...

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1/10/2019 Christine Neuhold

✅ Trip Verified | Toronto to Santa Clara. I paid $200 ($25/person/per flight) for my family of four so that we could sit together on our recent family vacation to Cuba (December 28, 2018-January 4, 2019). Why does a group have to pay for tickets and then pay additional to make sure they are not scattered around the plane? I sti...

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1/7/2019 Dennis Liposcak

✅ Trip Verified | Puerto Plata to Toronto. It's very difficult to express my disappoint with Air Transat. I attempted to contact the airline on the phone and waited nearly an hour and was told that I needed to be transfered to another dept. I waited another hour. When I spoke to a rep, I was then told that my inquiry for a vete...

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12/29/2018 Cindy Chen

Not Verified | Montreal to Toronto. I’m on the plane right now, waiting for departure. It has been 2 hours past scheduled departure time. First, they claimed a couple of passengers missing, and then it was minor technical problems need to fix after the aircraft was about to take off. And now it’s the third time we came back to t...

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12/21/2018 Kil H, Boeing 737-800 (738) International seat 2C

Smaller space to put things under the front seat.